Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
Company replied
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Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
Company replied
Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... See more
Company replied
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
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Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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Good communication, customer services team were very responsive.
Cheers

Reply from Richer Sounds - Websales
Easy to order, good description of tv, happy with the price and delivery. Quite easy to set up even for a couple with limited tech ability. We have purchased from you before and will be happy to do so again

Reply from Richer Sounds - Websales
the Denon CD Player is fabulous ....... the customer help was very good .... after problems with my order being processed were solved with the help of your man on the phone .... thanks very much , ivan

Reply from Richer Sounds - Websales
Very good website, correlates with independent reviews. Ordering straightforward, delivery on time. Product as advertised and works perfectly- great sound

Reply from Richer Sounds - Websales
I made a mistake with my order and although it was quite complicated sorting it out I was impressed with the way all the staff I spoke to were so willing to help. It was certainly a much better experience than I felt I deserved! A special mention to Jeff in Telesales who sorted the perfectly-executed swap and to the tolerant staff at Oxford.

Reply from Richer Sounds - Websales
A quick prompt service… have used this company twice this year… very happy with the service

Reply from Richer Sounds - Websales
I ordered a Cambridge MXN10 on a Sunday, I had an email to say it was awaiting my collection on Monday! I perhaps expected Tuesday, but this was exceptional service.
The MXN10 is a really great bargain....I already have a Quad streamer, but it uses Playfi app - the Streammagic app is superior in every way, and has Qobuz Connect and, important for me, internet radio, and it all works like a dream.......happy customer!

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Went looking for a turntable to see what was available within my price range. Received excellent advice from some really friendly knowledgeable staff. Came away extremely satisfied with my new turntable and can now listen to all my old vinyl. Great staff would fully recommend.

Reply from Richer Sounds - Websales
Respected brand at a discount price. Delivery excellent- yet to set them up so no comment on quality yet.

Reply from Richer Sounds - Websales
I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to help us decide which model was best for us (eg we dont watch sport). Very competitive prices and free delivery within a couple of days.

Reply from Richer Sounds - Websales
Great service and price. I ordered the Bowers & Wilkins M-1 speaker (Black) x 5 for my PC to upgrade my 25+ year old set-up (Creative Inspire 5.1). I had been searching for about a year trying to find 5.1 channel speakers specifically for PC and couldn't find anything that provided the sound quality I was looking for, as I use my PC for many things other than gaming, i.e. music production, watching movies, listening to music etc. I decided to look on Richer Sounds and found the perfect bookshelf speaker for the space I have. I done a little browse to compare prices with other retailers and found Richer Sounds to be the best and decided to place my order. The service from Richer Sounds was prompt, I placed my order on the Thursday evening (16 July) and received my order on Monday (20 July). The 6 year guarantee at no extra cost is a bonus which you don't find anywhere else. The overall quality and build of the speaker is excellent, and the sound quality and clarity of the B&W M-1's is amazing compared to my 25+ year old speakers. Great work guys, and thank you! 5 Stars well deserved!

Reply from Richer Sounds - Websales
Ordered online and had an issue with PayPal but the team at Richer Sounds checked and reassured me and the item was delivered quickly. I’m currently enjoying streaming my vinyl through my wireless sound system and it sounds great!

Reply from Richer Sounds - Websales
I had a problem with the delivery, DPD delivered to the wrong address which was in the same cul-de-sac as mine. Fortunately, my neighbour spotted what had happened and brought the parcel to me. I contacted Richer Sounds and dealt with Kieran, he was great, he raised a complain with DPD, I furnished him with a photo of my property and told him that DPD failed to inform me that my parcel had been delivered. If my neighbour hadn't spotted the error, my £400 amplifier may well have been lost. By-the-way, the amplifier was great value for money, and Richer Sounds are always my first choice of hi-fi retailer.

Reply from Richer Sounds - Websales
Ordered item Friday, delivered by DPD on Tuesday. Great service and cheapest price.
Recommended.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
The purchasing experience was very professional and any help that I needed was always forthcoming

Reply from Richer Sounds - Websales
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