Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
Company replied
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See what reviewers are saying
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
Company replied
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... See more
Company replied
Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21k reviews
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Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Always look to Richer Sounds for my…
Always look to Richer Sounds for my audio or TV equipment & I have never yet found any better supplier, always 1st rate products, service & best price available.
15 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great company
Great company, really honourable, good price good delivery and great communication. Would def use again
16 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great and simple purchasing process
Great and simple purchasing process. Always fantastic experiences with the RS team.
16 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Richer Sounds is the first place I look…
Richer Sounds is the first place I look for great deals. Keen prices, hassle free delivery and knowledgeable advice in store or by phone.
14 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
We received our TV the next day
We received our TV the next day, exactly when promised. The price was better than we could find elsewhere and the warranty a year longer :)
16 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Smooth order process
Smooth order process, fast delivery by two helpful guys and the best price on the market. Very responsive customer service, great communication.
14 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick service
Quick service. Arrived earlier than expected. Good value, good sound. Excellent.
15 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
CD player delivered promptly
CD player delivered promptly.
Sounds great. Very happy with product and service.
12 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
delivery
There was an issue with delivery and Customer Service got in touch and sorted out the problem and compensated me for the inconvenience. excelent service and the person was very polite and understanding.
15 July 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great next day delivery for UK
I was looking for particular headphones and found them on their website for a good price. I wanted them to replace my current headphones so wanted them ASAP and went for next day delivery. The headphones arrived safely next day and were exactly what I was after. Highly recommended!
15 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Solid product
Early days but it seems like a good value product perfect for our everyday needs , speedy delivery
15 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
competitive pricing and minimum…
competitive pricing and minimum delivery expense. Good post sales communication
14 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A good experience
A swift service.Kept me informed throughout. Courtier service was great
23 February 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Keeps faulting when turned on
Since buying the Manhattan TiVo box I've had to reboot it at least 3 times because when turned on there is no picture but an error message.I have been contacted by Richer Sounds customer service team (Jake) who swapped the faulty item with no quibble whatsoever. It was also very quick. Excellent service
19 May 2026
Reply from Richer Sounds - Websales
Thank you for your feedback, although huge apologies for the problems you've been having with the new purchase.
I will arrange for our after sales team to get in touch directly and help resolve this..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
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