Richer Sounds - Weybridge Reviews 

Very helpful staff in the Weybridge branch; they were friendly, efficient and Richer Sounds pricing is very competitive.

Warm and friendly welcome , explained our ideal TV needs ...they gave some options including current special offers one of which we agreed ..paid and walked out with it ...another very positive buying experience from them 👍

The staff were super helpful. Even though I had ordered online, the fact they had the same unit in store, they allowed me to take delivery early

Great service

In an age where getting any service is nearly impossible, Richer Sounds can only be described as excellent. I am truly grateful for all their help. First class service.

Always a good experience ordering over the phone. The guy was polite and friendly, sorry I can’t remember his name. Richer Sounds would always be my first choice to buy from.

Amazing customer service, friendly advice, Thanks Weybridge team.

Staff were really knowledgeable and passionate. Made the whole process really easy. As someone who usually shops online made me see the value of in store experiences like this

Excellent Service and Fast Delivery!

What a great company to purchase from—Richer Sounds has been fantastic throughout. Delivery was quick and efficient, which made the whole process even better.

We first spoke with Franklin—what a helpful guy! Nothing was too much trouble, and his customer service skills were exceptional.

Our second purchase was just as smooth, with the Weybridge team once again delivering excellent service. Friendly, professional, and super efficient. Highly recommend Richer Sounds!

I was informed that a £100 discount voucher would be applied to my account, but it hasn’t appeared yet. I’m not sure what the issue is, but this isn’t quite the experience I expected. Up until the item was delivered, the service – especially from Hugh – was excellent. However, communication from the Weybridge branch after the purchase has been less responsive, which is a bit disappointing. I hope this can be resolved soon.

Edit – Updated to 4 stars

Following my initial review, I was contacted by the head office and offered a £100 refund as a goodwill gesture, which I really appreciate – thank you to the central team for resolving the issue quickly and professionally.

While I’m happy with the outcome and the overall service was good (especially thanks to Hugh, who was excellent), I still believe the Weybridge branch could improve their post-sale communication. I hope they take this feedback constructively and improve that part of the experience.

Thanks again to the Richer Sounds team for stepping in and taking care of the matter.

Always helpful and friendly. Great advice. Very happy with my purchases.

I’m a repeat customer because I like dealing with your staff at the Weybridge branch either on the phone or in person, plus your offer prices are very competitive. Very helpful, knowledgeable, patient and efficient service. I know I will return. Thanks

Its the go to place for all audio-visual products, and importantly backed by Which?.
The sales staff are exceptionally good, they ask you if they can help, if not, then they leave you to look around the store, which is great.
I did need help and the sales staff member was absolutely brilliant, giving recommendations, and answering loads of questions that I asked him, I purchased my new Samsung soundbar and cannot wait to receive it, everything was done in 30 minutes.
What I also like is they price match against reputed retailers, if the retailer is cheaper, not only do they match the price, they lower it by £10.00.
They also offer a fitting service for your product, a great company.

One small detail with the shop nobody noticed I had paid so tv order was delayed slightly.
I got the impression the delivery people were more interested in the old tv rather than the new one.
But overall very pleased with the service offered by the shop staff.

Good service, quick delivery, competitive prices.

Really helpful, knowledgeable and informative staff

Very good price for chosen speakers which were delivered the next day! Excellent service, thank you.

From ease of ordering and price matching, to timely delivery - by a really polite nice guy - who checked in on the day with estimated time.
Everything easily done - excellent customer service too.

Very helpful staff!