Richer Sounds - Weybridge Reviews 

985
TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB


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Rated 5 out of 5 stars

I purchased a sound system from the Weybridge store. Great service and the staff knowledge and insights of the various systems available made it easier to make a more informed choice of which system... See more

Company replied

Rated 5 out of 5 stars

Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... See more

Company replied

Rated 5 out of 5 stars

It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any t... See more

Company replied

Rated 5 out of 5 stars

Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a s... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #13 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

985 reviews

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4.9

All reviews

(985)

24,651 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service as usual from Richer Sounds…

Great service as usual from Richer Sounds. Never used Weybridge store before but Terry was very helpful and understanding. Had next day delivery to my local store who rang within minutes of it arriving and we collected from them. Would recommend to everyone mist items have 6 year guarantee. Try them !!

4 August 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent all round

Great service from ordering to delivery, Polite and knowledgeable staff, 3rd time we have used Richer Sounds and most likely will use them again,5*Excellent

1 August 2025
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Outstanding Service

This is my second purchase from the Weybridge store. Terry and his team are absolutely amazing!
Thanks Terry for your patience, advice and excellent service.

25 July 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic! Beat the BIG stores on Service, Price and knowledge.

For some reason I thought Richer Sounds would not have the choice that the large 'sheds' would have and I thought Richer Sounds would be very expensive. After visiting a very large TV and white goods retailer and realising that the sales people actually had zero knowledge about the products they sell I decided to try Richer Sounds. And boy what a difference!! A true in depth knowledge of the products and to my pleasant surprise were more than £200 cheaper than the BIG store. Plus the sales staff were so friendly and not just 'Robots' like the other store.

13 July 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Arcam CD5

Was interested in an Arcam CD5 and Jordan organised for a new one to be brought in on a no-obligation basis. He was extremely helpful during the demo and I was really pleased with the purchase which sounded even better when I got it home. Highly recommended!

9 July 2025
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Wiim Ultra.

Purchased a Wiim Ultra that was on offer, excellent service and good knowledge. After sales communication has also been very good.

10 July 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service from Jordan both on…

Excellent service from Jordan both on the phone and in the shop

8 July 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I like the whole Richer Sounds ethos

I like the whole Richer Sounds ethos and the fact that the staff are very product aware is delightful. I haven't found this level of service anywhere else.

27 June 2025
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Audiolab DC Block 6

Audiolab DC Block 6

Always helpful with a friendly approach and one of only two companies who I go to without thinking about the competition.

Good bit of kit too!!

24 June 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

open box marantz purchase

Purchased an open box marantz intergrated amp. Both staff members were extremely friendly and knowledgeable. Because of the open box offer I saved about £130, so really couldn't be happier. Been listening to my vinyl over the last week, sounds and looks great in my cabin. Hopefully I'll be back soon get some new speakers

20 June 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpfulness

I found the team in Weybridge most helpful when I turned up to pickup a TV on a very hot day. They offered to deliver it for me due to the size of the item, and I was extremely grateful for the assistance. The staff are very knowledgeable and helpful and I'm sure to purchase from them in the future.

14 June 2025
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff in the Weybridge branch; they were friendly, efficient and Richer Sounds pricing is very competitive.

14 June 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Warm and friendly welcome

Warm and friendly welcome , explained our ideal TV needs ...they gave some options including current special offers one of which we agreed ..paid and walked out with it ...another very positive buying experience from them 👍

12 June 2025
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

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