Recently bought an LG televion from the Weybridge branch. The manager Terry could not have been more helpful in assisting us to choose the right equipment, organising the installation and even arrangi... See more
Company replied
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See what reviewers are saying
Purchased a WIIM Mini and collected it the next day in store. such a simple and pleasant ordering experience, I got a nice polite call from a member of staff at the local store to inform me it was ava... See more
Company replied
The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... See more
Company replied
Terry saves the day! I have ordered in my local RS Weybridge Technics turntable and two weeks later I wanted to upgrade the cartridge. There was few hiccups and lack of communication, I went to t... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
4.9
Excellent
1k reviews
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Staff extremely helpful
Staff extremely helpful- no pressure to buy
Product was competitively priced
Ordering easy, delivery fast
14 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Weybridge Richer Brilliant!
Both items not at branch. Promised for next day and told I'd gret a phone call to say my order was in.
Sure enough, phone call next day and were available for collection.
Excellent service, as always. Staff were friendly and polite.
10 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
As always great service and customer…
As always great service and customer support. I made a mistake on my order and the team did everything to fix and get it resolved.
8 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Excellent product at an excellent…
Excellent product at an excellent price, and excellent service as well. All round great stuff from the RS team
9 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service
8 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Average when expecting brilliance
I was expecting more from going into RS somehow just felt flat really
Mundane experience
6 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback Mr Lynch, although that is obviously really disappointing to read.
We will contact you to get a full run through of your visit, so we can determine the areas for obvious improvement in your eyes and do something to make up for the sub par visit.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful staff
Very helpful staff , fair price , excellent delivery
Very pleased with purchase
6 December 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
Always honest.
Richer Sounds has always been my go.to.AV specialist shop. Their fantastic knowledge of the items they sell far surpasses that of the big nationals, and I always feel their advice is honest and neutral, unswayed by bias and commissions.
1 December 2025
Fantastic team and service!
10 December 2025
Unprompted review
Reply from Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great customer experience
Very happy with my purchases of a Cambridge Audio amp and CD player!
Liam was particularly helpful and knowledgable.
30 November 2025
Incredibly helpful
Incredibly helpful, friendly and professional service from start to finish. Can't recommend them highly enough. Thank you!
28 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Why wait for delivery, go to the store
Friendly and helpful staff were able to answer questions about a receiver and made purchasing in store a breeze and preferential to buying online and then waiting in for delivery.
30 November 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
I opened the turntable I had ordered…
I opened the turntable I had ordered and there was no power pack. One call to the store and a new one was delivered to my house the next day.
29 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Really helpful
Really helpful, friendly, knowledgeable staff made my purchases easy and straightforward.
28 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Always excellent service and advice…
Always excellent service and advice from knowledgeable and friendly staff, coupled with an excellent range of products.
28 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Excellent and helful service.
28 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First class service
25 November 2025
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