I purchased a sound system from the Weybridge store. Great service and the staff knowledge and insights of the various systems available made it easier to make a more informed choice of which system... See more
Company replied
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Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... See more
Company replied
It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any t... See more
Company replied
Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a s... See more
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Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
4.9
Excellent
985 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service from RS Weybridge
I called the Telesales number and was put through to Terry at the Weybridge store. I explained what I was looking for and he was incredibly friendly and helpful and managed to organise exactly what I wanted and the items were delivered promptly to my local store for collection
9 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hugh worked with us very patiently and…
Hugh worked with us very patiently and we ended up with a satisfying product
6 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Super friendly and helpful customer…
Super friendly and helpful customer service.
Thanks
5 November 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
As always top notch
As always top notch
Is that time yet that I can get some further discount so I can buy the Cambridge Edge system? 🤣
2 November 2025
Good website & friendly staff
Good website, easy ordering and collection process with accurate updates received. Staff at Weybridge store friendly.
2 November 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very professional staff!
29 October 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful conversations with Terry and…
Helpful conversations with Terry and Jason over the phone before and after purchasing TV. I used Richer sounds 8 years ago for my previous TV. Price matched without a problem. Delivery to recylce old TV went smoothly. Will continue to use Richer sounds for audio visuals.
27 October 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Great shop
It is so nice to be able to walk into a small shop that gives expert advice on the products they have available.
25 October 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
Bought a Toshiba TV from the Weybridge store
Bought a Toshiba TV from the Weybridge branch, primarily to be the centre of a system that linked, via optical cable, to my hi-fi. Could not get a signal from the TV after connecting the cable. After taking the TV back to the shop, where it was tested, it was found that the audio out had to be manually reconfigured. As there is no instruction manual provided by Toshiba the staff discovered and applied the solution. Now, all works perfectly. All the staff were patient, knowledgeable and really helpful. Thank you Weybridge team!
17 October 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great service, great price
Great service, great price. I am very happy.
Thank you
Fulvio
21 October 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Great service
Great service, polite and professional. Totally helped with my enquiry and purchase - thank you.
20 October 2025
Fabulous service
Very helpful member of staff who took on board our requirements with regards to the TV and helped us make our choice. Delivery on time and as stated - very happy with the whole experience and will definitely shop at Richer Sounds Weybridge again.
12 October 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
…first class service
Purchased a panasonic freeview recorder by phone ,arrived promptly 100% satisfied with product nd sales team
12 October 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Excellent service
11 October 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Great service very helpful excellent…
Great service very helpful excellent Paul Taylor 07710024400
1 October 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Richer sounds provided us with…
Richer sounds provided us with excellent service including wall mounting of TV and sound bar.
A perfect one stop shop.
15 July 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Terry and his team are top notch this…
Terry and his team are top notch this is the second tv I’ve bought this year and I’ll always buy from Richer Sounds because I’m buying with confidence
15 September 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Great service
Great service. Enjoyed the demo and thought the loan service was a great idea.
28 September 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, despite an issue I would always go to richer sounds as they were so helpful in sorting things out
26 September 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
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