I wanted some info on a TV and surround sound/soundbar and couldn't have been served better than I was by the team in Richer Sounds - all through email and their online platform mind. Particular Shou... See more
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Review summary
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WOW!!!! Richersounds definitely sets the standards on how buying anything should look like. Communication 10 out of 10 Customer Service 10 out of 10 Shipping & delivery 10 out of 10 Resource... See more
Company replied
As always I hade a brilliant experience dealing with Richer Sounds in Belfast...for many years now I have been using Richer Sounds for all my stereo, home cinema and accessories...they are excellent t... See more
Company replied
Always a superb experience purchasing from Richer Sounds Belfast. Their knowledge, friendless and overall purchase experience is second to none. They are my go-to shop every time. If I had a question... See more
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Company details
- TV shop
- Audio visual equipment repair service
- Electronics store
- Hi-fi shop
- Home audio shop
- Television repair service
Information provided by various external sources
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Contact info
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, United Kingdom
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
5.0
Excellent
597 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent communication and prompt…
Excellent communication and prompt delivery! We can wait two weeks or more for deliveries here in the west so this was a pleasant surprise. Tv & soundbar was a great deal also,
13 June 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Yvonne,
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
5 star
From the quick & friendly sales team responses to the post delivery follow up, the experience was 5 star. Brilliant deal on a new QNED TV and will be back soon for a stereo upgrade.
Well done Richer Sounds Belfast team 🙂
10 June 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Paul
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Top notch customer service…
Top notch customer service by Emma as well as 20% off a new 2025 oled tv that's not available anywhere down south yet, another additional 10 euro off for first order,6 years warranty and a free soundbar. Definitely have a customer for life and will be recommending to anyone looking for a new tv
10 June 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi J Murphy
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Emma and the Team here at Richer Sounds know, they will be really pleased.
Also, thank you for the recommendation. It really is much appreciated!
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
John McDonald and Team - The 'A' Team
A massive thank you to John McDonald and Crew at Richer Sounds Belfast. I have been trying to source the Monitor speaker sounds for over a year now and you managed to sort everything out for me. I cannot tell you how pleased we are and want to send a massive 5-Star thank you to you for all of your kind advice, help and support. All the best for the future, Ed (Leeds)
9 June 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Edward
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
If only all companies were this good!
If only all companies were this good!
Outstanding customer service, even for minor purchases. Great communication and follow-through. Highly recommended
28 May 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi David
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
The best customer service I've ever…
The best customer service I've ever received for a delivery. Richer Sounds were able to provide a narrow delivery window. They staff checked in with me when it was going to be slightly late. It arrived very slightly late, a couple of minutes after this check in, and they followed up with me (several times until they managed to get me) to make sure it was delivered properly. 5 star, I wish all companies were this pleasant to deal with.
25 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Niall
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Consistently great service
15 May 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Paul
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent company to deal with
Purchased online for delivery to Kerry. When I wanted to change my initial order to a larger TV, Gareth took care of it over the phone no problem. Emma kept me updated on delivery and gave great aftersales care. Excellent service overall, best I've experienced in a long time.
13 May 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi LG
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Gareth & Emma and rest of the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Service, Highly Recommended
Great service from ordering to delivery. Courier called shortly before delivery of the ordered 55" LG TV. Recommended to friends for home entertainment purchases.
9 May 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Derek
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Living in Dublin and bought tcl 805 TV…
Living in Dublin and bought tcl 805 TV 65 inch. Including delivery was almost 35% cheaper than power city or Harvey normans
This is obviously a large reason but also throw in a 6 year guarantee
The lady rang me to arrange delivery, all perfect with couriers. And then rang to check was delivered ok. Seriously this is excellent customer service. Perfect experience and will definitely be using again and recommending to family and friends
30 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Martin,
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Also, many thanks for the recommendation, its really appreciated!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I purchased the G4 77
I purchased the G4 77, which was delivered quickly to ROI. Emma was in touch throughout the process. Great service overall really pleased with RicherSounds.
21 March 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Ankur
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Emma and the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great customer service
Purchased a 55” LG G series Tv and received fantastic service from Gareth (Belfast Store).
We struggled to choose between the C and G series but Gareth was able to tell us the differences between the two, what offers were on and what his recommendations were, his product knowledge is very good.
We were told that delivery wouldn’t be till next week due to the easter holidays but was pleasantly surprised to receive a call from him the very next day to say that the TV was ready to be delivered.
Would highly recommend!!
16 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Andy
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Gareth and the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
RicherSounds - Fantastic Customer Service…
My experience with RicherSounds could not be better to be honest. Recently had an issue with a Projector that had a 6 yr warranty- it just died on me. Sent it to them - 09/04/25 - was repaired and delivered back to me in perfect condition on 24/04/25. I was kept up to date at all stages. Fantastic Customer Service. (in particular Jess Magee)
24 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Barry
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews. in particular I will let Jess know.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Samsung QN90d 50”
Ordered a Samsung QN90d 50”. Great TV and got at a great price with richer sounds. Delivery was fast and good customer service. Would recommend.
20 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Domhnall
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
Also, many thanks for the recommendation, its greatly appreciated!
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Reply from Richer Sounds Belfast
Hi Client 2
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great communication would not hesitate…
Great communication would not hesitate in buying again, highly recommended.
2 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Paul
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
Also, many thanks for your recommendation!
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great customer service
Ordered a LG G4 with soundbar from these guys and it was delivered within the specified timeframe. The customer service is great for any queries. Would highly recommend. They are the cheapest around and best by far.
4 April 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Mikie,
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
Also, we appreciate your recommendation very much!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Always get great service at Richer…
Always get great service at Richer Sounds Belfast. They price matched an English retailers OLED TV price and it was delivered Free within several days.
24 March 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Andy
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I would HIGHLY recommend this company
I would HIGHLY recommend this company, for the quality of its products, for its Customer Care /Service its 110% and more after sale service is fantastic, advice is outstanding. Thank you
24 March 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Norma
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
Even more so for your great recommendation - its really appreciated!
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Customer Service from Richersounds.ie
I recently purchased a TV online from Richersounds.ie with delivery to County Kildare. The experience was top class from start to finish. After deciding on the TV I wanted I emailed the team requesting clarification on some technical aspects of the TV. This email was sent on a Sunday and I was astonished to receive a reply the same afternoon! I ordered the TV soon after and it was delivered a few days later. Very impressive service and I will definitely buy from them again.
20 March 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Customer 3
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
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