Richmond American Homes Reviews 

Great experience with Richmond I would absolutely recommend them. Josh and Hattie did a great job guiding us through our home buying process!

Maggies is an absolute ROCKSTAR, she had more updates than ESPN.

Really liked the designer selection for interior and exterior, nice plan with well organized space, a really light home with high ceilings, satisfying lot size and very good-looking community !

If i could give less than 1 start i would. Terrible experience terrible quality always with the excuse of those are production homes to justify their poor quality and attention to detail. Warranty team definitely not on point. Request takes for ever to get answered. Everyone super friendly before you buy it but once you do its all over.

Great Sales team! Wonderful home! Construction process was great. Purchase process was great. Just wish they would follow up more after purchase to fix things they promised.

The best home I’ve ever!!! Thanks for my dream came true!!!

6 weeks after moving in and I still do not have an oven. We are also missing the metal cups on the sliding doors which do not even slide well and are very crooked. Was promised a gas line on patio, hood over range but instead gave 2 microwaves, and no office doors. We had to have a lot of repairs done because so much of the house was rushed and no pride in their work. I hope the framing was done correctly. There were also certain options promised and then removed when they said we had to resign our paperwork. I believe that is where the bait and switch happened. Be careful and don’t trust what they say, make sure EVERY option is specified in the paperwork. They will seem very nice and friendly but protect yourself. Once we get things resolved, the house will be great, just a bad experience.

Buyer be warned, we bought a home in Pueblo by Richmond in 2022. We are currently selling the home and during the inspection they found several floor joists damaged. It is very evident that these joists were installed at the time of the build as we can see paint splatter in there damage areas. We are now stuck trying to file structure warranty through the 3rd party warranty service Richmond provides (RWC) and are being told this process can take months to a year to resolve. Richmond has said they cannot do anything since I’m now under the RWC warranty they provided. Meanwhile we are now stuck in an unsellable home because Richmond clearly did poor work on building the house and wont help in the slightest. DO NOT BUY FROM THIS BUILDER.

Jennifer at the Richmond Office made our house buy experience amazing! She is an absolute awesome person made buying a house an experience we will never forget. We are so excited to be apart of the Rancho community!

New build house

Can't say anything nice

Richmond American Homes

Richmond American Homes in Manteca(Magnolia at Arbor Bend) have the bigger lots but the layout and features of the home are very basic. For the amount they are charging other developers in the same neighborhood are delivering better quality homes to the customers.

My last correspondence with Richmond solidified this review. My new house had many warranty issues during year 1. Attention to detail was poor. It ranged from lack of paint beneath my house numbers to full heater replacement which warranty covered. The warranty rep and salesman handled my grievances well. One issue showed Richmond’s character.

My AC kept breaking during the second summer. I filed a formal warranty request despite an expired warranty. It took 4 weeks for the AC part to be replaced. It broke again in a week. I directly contacted Richmond warranty instead of filing another formal request. The AC was fixed again. It broke again after 2 weeks. I contacted Richmond directly again. Richmond’s chosen HVAC company sent a supervisor. He explained the specific system has a high probability of breaking parts. His HVAC company was getting horrible reviews, so he offered me a deal on a different AC system. After 2 months of lack of sleep, missing work and reparations, and emotional turmoil, I called Richmond’s salesperson one last time to update. He showed remorse and guided me to contact the BBB. I took the deal and filed a BBB complaint.

Now irreparable damage occurred. Richmond’s response was “After [the first] repair, Richmond American Homes received no further warranty requests from [homeowner]. Per [homeowner’s] filed complaint, he chose to engage an HVAC company directly to have the Air Conditioning unit replaced thereby eliminating our ability to offer any further resolution.” This is not the full truth feeling like slander and gaslighting. Richmond didn’t receive another formal warranty request, but I was in constant email/phone contact for the 2 months (5-6 weeks without AC during a hot summer) with Richmond’s warranty. I only worked with Richmond’s chosen HVAC company, not any other company. I was not told to file formal requests. Richmond has skirted around the truth with this response and wrongfully implicated consumer fault.

From start to finish, my experience with Richmond American Homes was outstanding. Their sales team was incredibly courteous, always willing to help, and demonstrated a deep knowledge of the home buying process. They worked closely with my circumstances, providing tailored advice and solutions. What truly stood out was their commitment to educating me thoroughly about each step, making the entire journey smooth and stress-free. If you don’t believe me, go see Holly Avery yourself—she exemplifies everything I’ve described and more. I couldn’t have asked for a better team to guide me through purchasing my first home!

The home was complete when we purchased and before closing we pointed out many issues that needed correction. None were addressed before closing and it has been a lot of work contacting them again and again to have these roll over issues addressed and corrected. We are a month into occupancy and are still struggling to get these issues corrected. Also there were some items that would have been wonderful if they could have added with our payment for using their craftsmen that they refused to install.

Any issues that were found during the blue tape walkthrough, the building manager fixed right away. The whole process was smooth and went fairly quickly. We have no complaints and the staff in Sahuarita, AZ were amazing.

Overall Richmond American did a solid job in building our house. We’ve lived here over a month now. My wife, kids, and I love our new home and would recommend this builder. The whole home buying process was a high quality experience from start to finish. I do think the price of homes and especially lots is too high but that’s the case with all builders in today’s market and not Richmond’s fault. I’d say they get a well deserved five stars.

We love our home so much, but the loan officer, home insurance offerings, and warranty work and follow up with repairing items prior to closing really are not great.

This company does very well