Richmond American Homes Reviews 

In all honesty, I didn’t get to pick a lot of the features when I bought the house. The builder already started building the house when I bought it.

Great experience but the loan process.

Love our Harmon [floorplan] home and had a wonderful experience building it. Our sales agent Nina was super and our builder Danny was very on top of everything!!

I recently purchased my home a couple of months ago, and I couldn’t be happier with the entire experience. From start to finish, everything went smoothly. The buying process was straightforward, and I felt well-supported by both my real estate agent and mortgage lender, who provided excellent guidance and made the process easy to navigate.

The home itself is everything I hoped for. The location is perfect, and the features of the house match my needs perfectly. Moving in was seamless, and the overall experience has been stress-free and exciting. I’m thrilled with my purchase and looking forward to making many great memories here!

Richmond American is a large company with good overall performance. Nothing spectacular like you would get from a world-class builder, just good. No major issues to note, just working through small things.

The entire process was so smooth.
As a first time home buyer, I was a bit nervous because of sorting stories I’ve heard when purchasing a house. However, it was not like that at all with Richmond American Homes. I would highly recommend it anybody who’s in the market.

Richmond American Homes build houses fast... really fast. So fast that their construction crews don't know how to use a level or check their work. So fast the dry wallers will hang drywall on a wall well out of level and use mud to try and cover it. So fast, they miss cracked bath tubs and chipped glass shower enclosures. Speed over quality should be their corporate motto. Our sales experience was GREAT, but they can only put so much lipstick on a pig. Oh... and after you close, your first call to the warranty department tells you that it may take 30 days to get to your problems. GOOD LUCK with that experience. They were happy to collect your money, good at it. They are NOT good at QA or taking care of warranty issues. Oh... don't even consider using their mortgage company, what a TRAIN WRECK. Find a reliable and quality bank to finance your home, you WILL regret it if you use them.

Very recommend homes , the construction and quality was so good

Very nice home design, great finance APR

Get everything in writing. Stand up for yourself and be prepared for drama.

The sales staff are amazing.

From the moment we stepped into the sales office, we felt that our needs as a buyer were going to be met. This builder far exceeded our expectations. From the sales office to the construction supervisor, we were blown away! I would highly recommend this builder to anyone considering a move into the Tucson area.

I value great customer service and that's what I received. Everyone was patient, friendly and helpful. All of my questions and concerns were addressed in a timely manner.

They assist you like for example my agent Brian was always there for me to answer any questions even when he is at home

The sales team and mortgage people were amazing. Quality of the build could be and should be a whole lot better. Definitely need more attention to detail. Our exterior still needs a lot of things to be fixed on it and it's been a month since we closed.

It has been a challenging experience to get warranty issues resolved through the builder. Despite more than 30 days having passed, the construction team has not addressed over 10 rollover items. Prospective buyers should be advised not to close the purchase until all major reported issues are fixed by the move-in date or until there is a written commitment to resolve them within a couple of weeks.

Purchased a home that had been on the market for a year. I made my decision by looking at the home on line. My son did the "leg-work" for me as I still live in Florida and had to sell my home here before moving.
I will be moving mid-October to 160 Jude Lane!

Working with the Team (Garrett, Justin, and Devon) has been great. The team is professional, they care about the home owner and want to ensure that I am happy with my new home. They all provide excellent customer service with a friendly smile. It has been a pleasure to work with Richmond American Homes. I would highly recommend this builder to everyone I know.

I liked the way the house was built even thought some items not being delivered and backyard not getting done, I also felt like the builder could have provided other items like the remaining lights, blinds and seal the floors.

A truly remarkable experience purchasing our Forever Home from Richmond American Homes. From the beginning of the process starting with a knowledgeable and friendly sales staff to the end, concluding with the closing and every step in between all parties involved in this important transaction were very helpful, knowledgeable, and accurate with every detail along the way!

All and all a great builder. Any issues we did have, were not anything major, more cosmetic and resolved quickly and professionally. Love our new home, lot, street, and community. We are very pleased, overall, with Richmond American Homes. Great employees! Beautiful homes!