Richmond Classics Reviews 134

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Richmond Classics/Fashion Pharmacy are one cool shop specialising in the "special" as well as having some of the more mainstreamstream. They have some gear that I have seen nowhere else. Prices are... See more

Rated 5 out of 5 stars

back in the late 80's and early 90's we'd always hit Richmond classics for the best gear that Bournemouth had to offer,fast forward 25 years and nothings changed,its still selling the best designer an... See more

Rated 5 out of 5 stars

After purchasing with richmond classics i was reminded of how customer service should be. OUTSTANDING from the word go, Always updated of my goods status right until it reached my door cannot fault... See more

Rated 5 out of 5 stars

Sent for a Vivienne Westwood Handbag for my daughter to be delivered to my business address. Someone called to make sure this was definitely the address I wanted it to be sent as it was different fro... See more

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4.9

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 5 out of 5 stars

Quick delivery

Ordering at 9am, receiving an acknowledgement, shipment information at 4pm, delivery information at 7am and delivered before 11am. Richmond Classics is a reliable online shop.

30 October 2013
Unprompted review
Rated 5 out of 5 stars

Very good

I have purchased a few times from richmond and I have always had a very easy experience, items always arrive on time. Will recommend to friends

27 October 2013
Unprompted review
Rated 2 out of 5 stars

Totally absent customer service.

I made an order for a sweatshirt that claimed to be 100% cotton, but on delivery read on the tag that it was 50% poly.

I wrote to the store to inform them this, not even to ask for a return or refund or discount, with absolutely no response.

This email asking for feedback was the first related thing to that order made nearly a year ago.

26 October 2013
Unprompted review
Richmond Classics logo

Reply from Richmond Classics

Hi Seb, we are sorry to hear that you were disappointed with your shopping experience and would like to apologise for this.

A member of our customer services will be emailing you shortly, so that we can resolve this issue.

Kind Regards

Melissa
Richmond Classics

Rated 5 out of 5 stars

Fabulous!

A great range of products available. It was a very easy transaction , totally hassle free and a very fast efficient delivery! I would definitely use Richmond Classics again and would highly reccomend them!

26 October 2013
Unprompted review
Rated 5 out of 5 stars

They get it!

They get that in retail that Customer Service is key to success.

There was a mix-up with my first order and it was annoying but the response and follow up action was timely and efficient despite the time difference (I'm in Australia.)

Companies like Richmond Classics reinforce my preference to online shopping as opposed to the traditional "brick and mortar' outlets.

Twice in the last week i was in two separate shops/department stores, all ready to buy something but couldn't get anyone to assist let alone take my money so i walked out, located what i wanted online and placed an order.

26 October 2013
Unprompted review
Rated 5 out of 5 stars

speedy or what??

I was really impressed with richmond classics ,I placed my order in the afternoon and got it the following day impressive considering it was coming to northern ireland! It came beautifully packaged and I saved a good few quid on it too .I'd definately shop with them again .x

25 October 2013
Unprompted review
Rated 5 out of 5 stars

Speedy service, great products as always

I would recomend this shop to anyone looking for stylish streetwear, as the clothes here are unique and of great quality!.
Loved shopping here when i was in Bournemouth and as i now live in Jersey its great that the online shopping experience is just as good... some trousers i ordered arrived in about 5 days as expected and in perfect condition..

this is a company i fully trust to give me the quality and service that it has been known for :) #5STARS

25 October 2013
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

The service is amazing and always make sure I get my products on time without any glitch I'm definitely gonna continue shopping with Richmond classics keep up the good work..

25 October 2013
Unprompted review

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