Rigby & Peller Reviews 1,791

simple transaction, goods delivered quickly and lovely products :)

I ordered three items. I only kept the one that fit perfectly. The other two item were not compatible with me much to my disappointment. The sending back process worked well. The goods arrived quickly and were as advertised.

Great service! Great products! Love their bras and panties! Fast delivery also!

The quality was good, the availability was good

Lovely bra, very pretty and the perfect colour that I need but sadly too small. I have returned it

I knew what I wanted, so was able to navigate the website okay. However, I did want to revisit my “size” and wasn’t able to make it work. Likely user error, but frustrating.

The bras were a perfect fit and comfortable. Delivery on time and efficient.

I like the brand Prima Donna and the bra was in the sale

Excellent product. Promptly despatched and well packaged. I never buy any other bras

Slow and not very well
Presented as it was for a gift

Very well done. Nicely presented.

Great fit and very comfortable

Responsive Customer Services. I was very pleased to have had a fast reply when my order didn’t arrive on the scheduled day and I was worried - however it was just a bit late due to snow.

I visited the Harrogate store on 6/12/25.
I was so disappointed.
My fitting was hard sell. I was measured and shown 3 bras. Out of the 3 , 1 fitted great. I was upsold one that didn’t fit on the sides as I was spilling out. I had challenge my fitter and say it didn’t fit else I’d have been sold it!
I am fitted twice yearly at a prestigious bra factory in the midlands so I know what a good fitting is.
I bought a beautiful body but then was pressured into trying g a gown and a slip , I’m not that customer. The bra I purchased was faulty, the next day after Wearing the fabric disintegrated away behind the clasp. I called the store and dealt with a very patronising store manager who demanded I pay the postage to send my faulty garment back. I did say if she wasn’t going to be helpful I’d contact head office.
I was made to feel very uncomfortable When I emailed pictures then I was told the postage would be covered but to send it as cheaply as possible and not special delivery. I was worried it wouldn’t get there. When i told her about my experience she was not really bothered.
I ended up having to call to store to chase my refund, Gutted to have this experience especially as my husband gifted me it.

Lovely item but crazily slow delivery. Ordered 1/1/26 & not delivered until 12/1/26

My order took far longer than expected to arrive—despite initially being in my city, it inexplicably left and was delayed even further. I ultimately had to call Rigby & Peller myself to track it down, and only days later did the package arrive.

When it did, the box was visibly damaged and ripped open. It looked as though someone had gone through it. This is especially unacceptable given that the item was a bra—an intimate, personal product. Receiving it in that condition felt invasive and deeply unprofessional.

Between the unnecessary delays and the compromised packaging, this experience reflects a serious lack of care in both shipping and handling. I expect far better from a company positioning itself as a premium brand.

First class service in store and a beautiful product that fits well, so I was encouraged to shop online. I am very pleased

Always provides a great fit and support. I no longer experience the neck pain I had when wearing bras other than primadonna. The bras are well packaged and the box can be reused for returns. I appreciated the pre-printed address label. The proforma return invoice took a little understanding as I wasn't sure whether to write in the original or sale price.