They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everyth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cowboys Ltd
If I could give this company a zero I would. Honestly, they are cowboys. They take a deposit before they've even visited your house to assess the problem. The 'assessment' costs circa £200 and if you decide not to use them because they quote an extortionate price for a small job they make it really difficult to get your deposit back. It's theft basically - they don't even tell you in the initial call that they're taking a deposit. They quote a ridiculous price for a small job and take money regardless of whether they carry out the work. Do not use this company, they are criminal. They symbolise everything that is wrong with the UK.
Excellent quick service our engineer…
Excellent quick service our engineer Gully treated mum (90) with respect and dignity he was clean tidy and efficient and we was kept informed about cost would highly recommend
Prompt service
Prompt service, very professional and job was sorted without any delay or fuss. Great job!
Rubbish
Was flexible stall with discount .dignoised wrong thing to get fixed .bill was a disgusting price for 40 min visit,guy talked more then worked.never use righto again
Excellent value for money excellent…
Excellent value for money excellent quality excellent installation & attention to detair
Flushing again!
Swift, expert appraisal and repair carried out in a short timescale. Job well done!
Avoid do not use this company.
Avoid do not use this company.
Gave them a call to change a stop velve under sink the gland had a slight weep which he did stop by cranking it as tight as he could which is a no no.
Then we went out into the street to turn the main stop velve off i went back in house to check water had stopped but was still running he then said the velve in the street was vaulty and i need to call severn trent because water was still running he suggested putting a new stop velve above the old one which is poor practise so another no no all this whilst water still running which i said no and i still got charged £125 plus vat for him being here for 15 mins.
Severn trent came out 2 days later and confirmed nothing wrong with valve in the street so if you want to pay to have a job not done this is the company for you

Reply from RIGHTIO
Hassle free booking an appointment
Hassle free booking an appointment
Lots of availability
Came out serviced the boiler
Paid, certificate of works
I rang Rightio and the plumber came…
I rang Rightio and the plumber came out within two hours! He was polite and friendly.
The job was completed quickly and efficiently. I wouldn’t hesitate recommending Rightio to anyone. Great service from start to finish. 10/10
Dear but do work to a high standard
They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everything working and tidy after them. Only gripe: he left the smart-controlled boiler switched to 'summer mode' and we had a chilly snap a few days after. Took m a while to figure out why I had no CH!
Very good ,plumber on time…
Very good ,plumber on time polite,respectful .
Easy to make appointment for my boiler…
Easy to make appointment for my boiler service, engineer very courteous and friendly
Customer service is really good and…
Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300 including parts to fix a leaky toilet. Would recommend if you can afford a slightly more expensive service
My experience with Rightio was…Fabulous company
My experience with Rightio was excellent from the minute I phoned them. Customer service was fab, call out was prompt, no call out fee and the engineer Owen was amazing if I could give him 10 stars I would!! Friendly, polite and very helpful.
Was extremely happy with the work and price and was so happy that I took out a Care Club plan with them so now I have peace of mind too. Well done Rightio!
We had a burst pipe in the bathroom
We had a burst pipe in the bathroom. Rightio gave us the best quote and the engineer Hamid turned up on time and completed the job within the hour. This company is very efficient and professional. I would thoroughly recommend them.
S Flynn
On time
On time, and gave us an update about his arrival time. Replaced our faulty electric shower without difficulties. Pleasant and enthusiastic, Knowledgeable and quick.
An absolutely incredibly efficient service
An absolutely incredibly efficient experience. The answer the phone right away took down all my details and explained everything about the job and the fee. I was sent a reminder by text and telephone when the engineer was going to come. The arrived was very cheerful and fixed the issue in minutes. We are very grateful.
Technician was efficient and quick.My…
Technician was efficient and quick.My concern was the price to unscrew the metal panel at the back of the cooker and connect 2 wires.
Cost £150.00+
I'd give zero stars but web page won't…
I'd give zero stars but web page won't let me. Absolute charlatan of a company. Don't turn up when promised, misdiagnose serious issues, bombard with calls as each shift doesn't have full case details. Only interested in closing case off their system, not in fixing actual problem
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







