RIGHTIO Reviews 

13,930
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff, describing engineers as polite, professional, and knowledgeable, often completing jobs efficiently and quickly. Many appreciate the clear communication regarding appointments and arrival times, with updates provided via text and phone. Reviewers also highlight the helpfulness of initial contact, where procedures and pricing are explained well. Conversely, a small portion of people felt that prices were very high, with some describing charges as exorbitant for short jobs or assessments. Some customers also noted issues with service quality, including engineers being unable to diagnose faults, leaving jobs incomplete, or even creating new problems. Additionally, a few people mentioned poor customer service, such as unresponsiveness, missed appointments, or a lack of follow-up.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the promptness and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Price

Reviewers express strong dissatisfaction with pricing, frequently describing it as "excessive" and "very... See more

Customer communications

People report ambiguous experiences with contact, with some customers finding it easy to contact the company... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the politeness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everyth... See more

Rated 4 out of 5 stars

Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300... See more

Rated 4 out of 5 stars

From the gentleman I first spoke to was very helpful explaining company procedures and pricing. The engineer was polite explained a few things a bout lock types and what would be best for my age group... See more

Rated 5 out of 5 stars

From first contacting them for plumber we had an engineer on site within half and hour. We were kept informed of the engineers arrival time by text. Very polite and professional. Job could not be comp... See more


Company details

  1. Plumber
  2. Electrician
  3. Gas installation service
  4. Heating service
  5. Locksmith

Written by the company

We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.


Contact info

3.3

Average

TrustScore 3.5 out of 5

14k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.3

All reviews

(13,930)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cowboys Ltd

If I could give this company a zero I would. Honestly, they are cowboys. They take a deposit before they've even visited your house to assess the problem. The 'assessment' costs circa £200 and if you decide not to use them because they quote an extortionate price for a small job they make it really difficult to get your deposit back. It's theft basically - they don't even tell you in the initial call that they're taking a deposit. They quote a ridiculous price for a small job and take money regardless of whether they carry out the work. Do not use this company, they are criminal. They symbolise everything that is wrong with the UK.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish

Was flexible stall with discount .dignoised wrong thing to get fixed .bill was a disgusting price for 40 min visit,guy talked more then worked.never use righto again

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid do not use this company.

Avoid do not use this company.
Gave them a call to change a stop velve under sink the gland had a slight weep which he did stop by cranking it as tight as he could which is a no no.
Then we went out into the street to turn the main stop velve off i went back in house to check water had stopped but was still running he then said the velve in the street was vaulty and i need to call severn trent because water was still running he suggested putting a new stop velve above the old one which is poor practise so another no no all this whilst water still running which i said no and i still got charged £125 plus vat for him being here for 15 mins.
Severn trent came out 2 days later and confirmed nothing wrong with valve in the street so if you want to pay to have a job not done this is the company for you

19 June 2026
Unprompted review
RIGHTIO logo

Reply from RIGHTIO

Hello Dawn,

We're very sorry to read about your experience and sincerely apologise that we didn't meet your expectations.

We understand how frustrating it must have been to feel that the issue wasn't resolved, especially after Severn Trent later advised there was no fault with the external stop valve. We take feedback like this very seriously, as we always aim to provide accurate advice and a high standard of workmanship.

We'd really appreciate the opportunity to look into this further. Please contact directly with your job reference or contact details so we can review the engineer's report, investigate what happened, and discuss your concerns with you.

We apologise again for your experience and hope you'll give us the opportunity to make this right.

Rated 4 out of 5 stars

Dear but do work to a high standard

They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everything working and tidy after them. Only gripe: he left the smart-controlled boiler switched to 'summer mode' and we had a chilly snap a few days after. Took m a while to figure out why I had no CH!

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Customer service is really good and…

Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300 including parts to fix a leaky toilet. Would recommend if you can afford a slightly more expensive service

12 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Rightio was…Fabulous company

My experience with Rightio was excellent from the minute I phoned them. Customer service was fab, call out was prompt, no call out fee and the engineer Owen was amazing if I could give him 10 stars I would!! Friendly, polite and very helpful.
Was extremely happy with the work and price and was so happy that I took out a Care Club plan with them so now I have peace of mind too. Well done Rightio!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

We had a burst pipe in the bathroom

We had a burst pipe in the bathroom. Rightio gave us the best quote and the engineer Hamid turned up on time and completed the job within the hour. This company is very efficient and professional. I would thoroughly recommend them.
S Flynn

17 June 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, and gave us an update about his arrival time. Replaced our faulty electric shower without difficulties. Pleasant and enthusiastic, Knowledgeable and quick.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

An absolutely incredibly efficient service

An absolutely incredibly efficient experience. The answer the phone right away took down all my details and explained everything about the job and the fee. I was sent a reminder by text and telephone when the engineer was going to come. The arrived was very cheerful and fixed the issue in minutes. We are very grateful.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

I'd give zero stars but web page won't…

I'd give zero stars but web page won't let me. Absolute charlatan of a company. Don't turn up when promised, misdiagnose serious issues, bombard with calls as each shift doesn't have full case details. Only interested in closing case off their system, not in fixing actual problem

1 June 2026
Unprompted review

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