Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total waste of time
Properties will be seen, enquiries will be made. Next email will be, we are sorry.
Property is not available. Why would you advertise unavailble properties?
17 March 2026
Unprompted review
Reply from Rightmove
Hi Claudia,
Thanks for taking the time to leave a review.
Rightmove is a platform that independent estate agents use to advertise property, as such when you are enquiring about a property your are not communicating with Rightmove, you are communicating with the agent who is advertising the listing.
I appreciate how disappointing it can be to enquire about a property to discover, this can happen in a competitive property market.
However, if this is consistently happening with a particular agent, if you contact us with some specific details we can look into that.
We can be reached at talk-to-us@rightmove.co.uk
Many thanks, Rightmove
commercial searches not possible on app.
there are major issues with the app.
commercial property searches are not possible.
generating drawn areas in the app is not possible. you can draw them on the website browser, save them, then go to the app as a ‘workaround’.
when searching for commercial property you cannot order them as ‘most recently listed’ as you can in domestic searches.
in the drop-down ‘reasons to hide this property’ it would be helpful if there were more options so that the rightmove algorithm (if there is such as thing?!) could better learn which type of property i am looking for.
it would also be useful if you could also hide promoted properties which is currently not an option. those sellers have understandably paid extra to be highlighted, but if they are not suitable i will not change my mind just because you keep showing them to me.
15 March 2026
Unprompted review
Reply from Rightmove
HI,
Thanks for taking the time to leave a review and share your feedback.
This has been recorded for our developers so ti can be considered for future updates.
If you ever have any further feedback, we can also be reached at talk-to-us@rightmove.co.uk
Many thanks,
Rightmove
Cheryl was very helpful
12 March 2026
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review.
It's great to hear Cheryl was able to help, I have made sure she has seen this so she knows she is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with in future.
Many thanks,
Rightmove.
Reply from Rightmove
HI Michael,
Thanks for taking the time to leave a review.
It's great to hear we were able to help. Don't hesitate to get tin touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Didnt read email and got wrong context. My complaint was for online valuation feature and not about rightmove estimate.
She didnt even read my email. Replied based on assumptions.
I was not questioning the rightmove estimate. Not at all. Your estimate on your website for my property is £1.2m+ and I am fine with that.
I am complaining about the online valuation feature and please read the email properly.
I dont understand why do you even have option of online valuation on your site if it is completely useless. I tried online valuation option on your website, it went to sothebys who valued the property at 400k.
I called sotheby for such weird valuation and they said that they do this on purpose because rightmove forces them to value the properties when they dont even want to.
That is ridiculous. I think you should remove the online valuation button from your website because it is just nuisance, pointless, timewaste and misleading.
9 March 2026
Unprompted review
Reply from Rightmove
Good afternoon, Prashant.
Thank you for getting in touch and for bringing this to our attention.
We have reviewed your initial query and apologise for the confusion caused in our earlier response.
We have replied directly to your email with further details, but if there is anything else you would like to discuss, please feel free to call me on 01908 712 338.
Many thanks,
Rich
They allow fraudulent adverts to be advertised
Careful with them. They allow agents to post fraudulent pictures stolen from other flats to rent theirs, in occasions hilarious attempts to defraud renters like posting in a ground flat pictures of a flat with balconies and great views.
When you notify Rightmove, they will refuse any liability or to take action.
Clearly incompetent and unaware of Consumer laws and GPDR regulations, which at the time they are notified, makes them liable by hosting as a data controller without consent, images that belong to someone else.
Stay away and use other sites to rent or buy flats/houses where you can trust they will care about the advert integrity and honesty.
4 March 2026
Unprompted review
Reply from Rightmove
Hi Jaime,
Thank you for your message and bringing this to my attention.
Please, can I ask you to contact our Support Team, providing some further details on your query, by emailing customersupport@rightmove.co.uk so we can investigate?
If there is anything else I can help with, please let me know.
Many thanks,
Rightmove
Jemma dealt with my query within 24…
Jemma dealt with my query within 24 hours
2 March 2026
Unprompted review
Reply from Rightmove
Hi Jennifer,
Thanks for taking the time to leave a review.
It's great to hear we were able to help with your query. I have made sure Jemma has seen this so she knows her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Prompt and efficient
Prompt and efficient, my enquiry was sorted right away.
2 March 2026
Unprompted review
Reply from Rightmove
Hi Waqas,
Thanks for taking the time to leave a review.
It's great to help we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything I can help with.
Many thanks,
Rightmove
Unable to view photos of properties…
Unable to view photos of properties without accessing every property individually. Great assistance from Shannon with pointing me in the correct direction. Turned out the page magnification was too large, reduced & now hunky dory!!
25 February 2026
Unprompted review
Reply from Rightmove
Hi Jeff,
Thanks for taking the time to leave a review.
It's great to hear Shannon was able to help with your issue. I have made sure she has seen this so she knows that her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Poor customer service
Poor customer service, lack of privacy in contacts, multiple different people making contact, took months to get anywhere. Do not recommend then them on any level.
24 February 2026
Unprompted review
Helpful response to my query
26 February 2026
Unprompted review
Reply from Rightmove
Hi Elena,
Thanks for taking the time to leave a review.
Its great to hear we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything else we can help with.
Many thanks,
Rightmove
We had an issue with logo not showing correctly.
We had an issue with our Company details not showing correctly within Rightmove Plus. Rahima at Customer Services was able to quickly sort the issue for us.
24 February 2026
Unprompted review
Reply from Rightmove
HI Moira,
Thank you for taking the time to leave us a 5-Star review.
I have passed this feedback over to Rahima. She will be so happy to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
No financial conduct authority registered
Dear customers of Rightmove Landlord and Tenant Services. After my extensive investigation be aware that this company is not responsible under Financial ombudsman or Financial Conduct Authority and you cannot compliant against if the company damage your reputation after unprofessional handling your details and how is using them. My conclusion is that reference service offered to the landlords and agents are uncontrolled by any organisation and is fully kind of voluntary. It turned out that there is nobody to turn to after unprofessional handling our information given to them and the Rightmove Landlord and Tenant Services damaged the reputation of one of the applicants and was proven unprofessional handling the info and at the end.
I quote the response
Thank you for your response.
While referencing is not a regulated service within RLTS, as it does not fall under FCA regulation like our insurance and media offerings
30 October 2025
Unprompted review
Reply from Rightmove
Hello,
Thank you for getting in touch to share your feedback regarding the communication you received from our team in relation to a recent reference.
I can see you have referenced a quote from one of our responses, which was issued following what appeared to be a potential complaint.
We understand this may relate to the full response previously provided and are sorry to hear that our attempts to clarify or resolve the matter did not meet your expectations.
If you would like to discuss this further, we would welcome you contacting us directly at RLTcomplaints@rightmove.co.uk
, and a member of the team will be happy to review this with you.
Thanks
Great attitude and glad to hear back
Great attitude and glad to hear back! My only gripe was how long it took to get a response and it would have been nice to hear any specifics about the follow up.
11 February 2026
Unprompted review
Reply from Rightmove
Hi Nicholas.
Thank you for your thoughtful review. We truly appreciate you taking the time to share your experience.
We’re glad to hear you valued the interaction, and we also sincerely appreciate the constructive feedback regarding response time and clarity around follow-up.
That’s helpful for us, and we’re always working to improve both our communication speed and the level of detail we provide.
If you need any additional support, please don’t hesitate to reach out to us at customersupport@rightmove.co.uk our team will be happy to assist you.
Thank you again for your feedback and for allowing us to improve.
Thanks, Rightmove
House price estimate so out of date its laughable
House price estimate, pure fantasy whatever they say its based on, its not reality. Then sending updates that again are pure rubbish. Fishing for circumstances to give agents business which obviously would be nuts to do as data inaccurate.
9 February 2026
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review.
I'm sorry to hear that our instant valuations tool is not giving you the results you expect. I appreciate how concerning that can be.
We can look into this for you. To do that, I would recommend contacting talk-to-us@rightmove.co.uk with specific details for the address.
Many thanks,
Rightmove
Customer support
I was moving and as soon as I had signed the contract, the RM team continuously tried to get me to sign up for a Virgin Media package. I understand that the team works on commission, but when I then wasn’t able to connect to Wi-Fi for a full week, all the RM team could do was send me a phone number from the website. While I appreciate that the issue may have been beyond their control once the commission was secured, I expected more support. It was especially frustrating after feeling pressured to sign up in the first place, only to be left on my own when something actually went wrong.
6 February 2026
Unprompted review
Reply from Rightmove
Hello Hilda,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
Once your order with Virgin Media is processed, your agreement begins directly with them. You should have received your contract documents via email, which contain all relevant information relating to your service and ongoing support.
We always aim to assist wherever possible; however, as we act as a broker, we do not have access to Virgin Media’s internal systems or accounts. This means we’re unfortunately unable to provide the level of support required to resolve the issue you’ve raised. For that reason, we provided you with Virgin Media’s direct contact details, as they are best placed and fully equipped to investigate and resolve this for you.
We were also concerned to hear your comments regarding feeling pressured to take out a product. As the broker that facilitated the sale, this is not in line with the standards we expect from our team. Our advisers are trained to support customers in finding the most suitable product for their needs and to proceed only where the customer is comfortable and happy to do so. We take this feedback seriously and would like to investigate this further internally to ensure our approach remains appropriate and aligned with our expectations.
If you would like us to review your feedback further or require any additional support within our remit, please feel free to contact us directly at RLTcomplaints@rightmove.co.uk, and a member of the team will be happy to assist.
Thanks
Michelle Dodds
Not too bad on the whole
Not too bad on the whole.
Gave me a value and then helped me look for another house.
Took a while though hence only 3 stars. if they made it faster more people would use it.
5 February 2026
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review and share your feedback.
We're glad we were able to help, but sorry to here we weren't as quick as expected.
If you ever have any further feedback or suggestions on how we can be even better, you can also get in touch at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Simply can't log in
Despite 2 weeks and many hours speaking to the "tech helpline" who's only solutions sis to delete your account and clear cookies, I still cannot log in.
Using explorer and edge so hardly unknown browsers and (as riducilou as this sounds) have send it picutrw of their own websote not allowing me in, thye have no other oideas.
I doubt very much I am alone.......Zoopla and on the market work a treat with no issues! Any business model who's reliant on 'visits' who can't fix simple password issues probably won't last log,
3 February 2026
Unprompted review
Reply from Rightmove
Hi Mark,
Thank you for taking the time to share your experience.
We’re really sorry to hear how frustrating this has been, especially after spending so much time speaking with us.
We understand how disappointing it is when you’re unable to log in despite trying multiple browsers and following the advice given.
We can see that you’re already liaising with our Tech Care specialists, who are best placed to investigate this further.
Please be assured that the issue is being taken seriously, and we appreciate your patience while they continue to work towards a resolution.
Thank you,
Rightmove.
Outstanding
Rightmove is an excellent app & doesn’t deserve any negativity (simply ignore them as not legitimate) whatsoever from people. The search & save function with immediate updates is outstanding & you can find your perfect home with their help. People should thoroughly appreciate just how exceptional their service is for house hunting.
1 February 2026
Unprompted review
Reply from Rightmove
Hi Trevor,
Thank you so much for taking the time to share such positive feedback.
We’re delighted to hear that you’ve found the search, save, and instant update features so helpful, and it’s great to know the app has supported you in finding your perfect home.
We really appreciate your kind words and support; it means a lot to our team.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk.
Thanks, Rightmove
Efficient and quick to respond
Efficient and quick to respond. Helpful & professional
29 January 2026
Unprompted review
Reply from Rightmove
HI,
Thanks for leaving such a nice review.
It's great to hear we were able to help. Please don't hesitate to get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.