Rightmove Reviews 

I had a question about sold prices photos not being available, it was fixed quickly.

Bali was really helpful to answer my questions and guide me through issues I encountered using the site.

Very quick to respond to my emails.

Lost all my 'Saved Properties' in 'My Rightmove' and was unable to restore them, despite the site saying they were still there. Contacted customer support and straight away received instructions to restore, which worked immediately. Thanks Bali for your swift and accurate response. Tim

You have no reason to upload anyone's passport. You are only an advertising platform! You are not protecting anyone by doing this. What compensation are you going to give for data breaches?
As an engineer who has spent over a decade building, breaking, and fixing systems that handle user data, that prompt doesn’t just feel invasive to me. It feels reckless. It’s a sign that I’m about to hand the digital keys to my life over to a system that I have zero visibility into, built by a team I don’t know, who are probably underpaid, overworked, and just trying to ship the next feature before their deadline.

And you, the user, are stuck. You just want to use the thing. Do you really have to trade a copy of your driver’s license for it?

Let me translate the corporate-speak for you. This surge in ID verification isn’t happening because companies suddenly developed a conscience about protecting. It boils down to two things: lawyers and liability.
And what does “robust” mean to a company that just wants to cover it? It means outsourcing the problem to the most stringent, high-friction method they can find: making you upload your passport. It’s not about what’s best for you; it’s about what their lawyers can point to in a courtroom and say, “See? We did the most we could.”
Okay, so you clicked “upload.” You snapped a photo of your license, the upload bar finished, and you moved on. Here’s what you didn’t see.
That image of your ID—with your full name, home address, date of birth, license number, and signature—is now a file, probably a jpeg or png, sitting on a server somewhere. And “somewhere” can get real sketchy, real fast
Most companies don’t build their own ID verification systems. Why would they? It’s a headache. Instead, they pay a few cents per check to a third-party service. So, your ID is immediately piped through an API to some other company you’ve never heard of. Now your data exists in at least two places. We once integrated a service like this, and their documentation was a mess. Their security posture? We basically had to take their word for it. Our product manager just cared that it was cheap and “worked.”
Your ID image might be sitting in an Amazon S3 bucket, a Google Cloud Storage folder, or some Azure blob. Was that bucket configured correctly? I’ve personally discovered production S3 buckets left publicly accessible more times than I care to admit. It’s one of the most common, and most devastating, security screw-ups. A single typo in a configuration file, and suddenly every ID is open to the entire internet.
We get so used to data breaches that we’ve become numb to them. “Oh, my email and password leaked from another service. I’ll just change my password.”
You can’t change your date of birth. You can’t easily change your driver’s license number. Once a criminal has that data, they have the “secret questions” to your entire life. They can try to open credit cards, file for unemployment in your name, or take out loans.
I have a friend who spent two years untangling his life after his identity was stolen from a much smaller breach than this. It wasn’t just the money. It was the hours on the phone with credit agencies, the constant paranoia, the feeling of being violated. The emotional toll is the part nobody talks about.

I purchased a property in 2022 and the sold price was £725K but Rightmove have the sold price as £645K obviously being £80K less than I paid for it, I have endeavoured to get the correct information added including a copy of my Land Registry which trumps their information.
An Alicia Hamilton who is apparently a data quality executive refuses to remove the incorrect information, even though they have a copy of the true sale price stating as Alicia’s Quote;
“Because the record in our Best Price Guide does not constitute personal data we will continue to keep this property record in our system. I hope the above explains why and in what capacity property records are used and provides some reassurance to any concerns you may have.”

How could it possibly be reassuring for a person who is selling a property having data on Rightmove Plus showing such an incorrect under value sales price. Why wouldn’t any normal reasonable person agree that their website is incorrect when given the legal evidence to prove it, it’s not professional.

I had to complete 16 puzzles just to sign in to my account. Using such excessive authentication for a housing search portal is absurd. Instead of helping, it only drives me to use Zoopla instead.

I am having issue in letting referencing which is very difficult to pass as per their team work because I think they are not highly trained they are just trainees and assessing things on their own without having complete information and every time you have to explain things to them that how to do it. And they don’t even wait for the specific time span to complete they want everything to be clear in one day and just don’t pass anyone’s referencing and just waste time.

Cheryl was absolutely amazing and very helpful, and sorted an issue we had out very quickly and pointed me in the right direction when a property was not showing on rightmove

Rightmove have changed their authentication process. Unfortunately as a 72 year old pensioner whilst I have 'had a go' and failed 5 times cannot access Rightmove via this new system. I have been advised by Rightmove it is to make it safe and accessible for everyone and 'sorry it is an inconvenience'.

Any other pensioners who don't have access to children or grandchildren for help and who are trying to move house and log into rightmove who are maybe not proficient on computers - we seem now to be an 'inconvenience to Rightmove'.

When searching online why do you automatically set auction as an option. 90% of people searching aren’t interested in auctions. Yet it’s switched on as an option?

Problem resolved within the same working day

cold call trying to scare me into buying insurance from them

I contacted Rightmove customer service to ask that they change the location for my village. Although it is in one county, the postal town was in another county. This meant that when people searched, they were not able to get accurate results and the address was not quite right. Anyway, I did not hold out much hope of even getting a response. However, I could not have been more surprised. I got a very rapid automated response - still not confident a human would contact me... shortly followed by a very helpful Bali who followed the request through to completion. They also took the time to send a 'We are still on this!' update so that I was not left hanging. There are many other companies who could learn a lot from this exceptional standard of service from a very large company. Thank you to every one involved in resolving this matter. I feel very empowered that I was able to effect change with the help of a great customer support team. Well done, Bali and Rightmove!

Keep up the good work on our move mr Jake drew
Very pleased with being kept in the loop

Rightmove in Lanarkshire.
Have good customer service
Thanks for your helped Alex
I moved into my property very quick.

Really helpful and prompt service from Cheryl Hine in the customer technical care team.

Maddie was fantastic - incredibly helpful in setting up our admin access and property features. Jon, our account manager, is always full of ideas and consistently finds new ways to boost our viewings and enquiries. We wouldn’t hesitate to recommend

Cheryl went above and beyond in helping me today, and went to a lot of trouble to help with my problem
I cant thank her enough
Richard

very annoying experience

Rightmove you need to vet the agents and the properties those agents are selling on your platform in more detail. We've just lost out on a property after spending over £3K on fees, only for the survey to uncover serious structural issues, the agent to deny these issues and the property to be back on Rightmove at the previous asking price without any mention of the serious structural issues uncovered. The agent in question is Lakshmi from West Wales properties and the property in question is Bronhawen, Pontgarreg, near Llangrannog. Surely Rightmove must insist on seeing the results of surveys or should press agents for a more transparent summary of the properties advertised?