The Rigid Kitchen Company Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making the entire process enjoyable and well-supported. The service provided is frequently highlighted as excellent, with many appreciating the meticulous planning, efficient execution, and exceptional aftercare. People are particularly impressed with the superb quality of the products, including units, doors, and appliances, which are often described as top-tier and long-lasting. The user experience, from initial design to final fitting, is consistently smooth and stress-free, with many noting the attention to detail and the team's ability to exceed expectations.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professional, personable, and fantastic... See more

Product

Customers consistently express delight with the product, often describing the end result as perfect and... See more

Quality

Reviewers consistently express satisfaction with the quality of kitchens, highlighting that units, doors,... See more

User experience

Users describe positive interactions with the overall user experience, often calling it the best they've had... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had rigid kitchen redoor (thats an understatement) the kitchen they fitted 15 years ago. All carcasses and hinges / runners etc still in excellent health. Went from white gloss to metallic blue.... See more

Company replied

Rated 5 out of 5 stars

Excellent service – highly recommend! We’ve had our kitchen for around 8 years now and it still looks amazing. Lee came to our home today to fit a new door following the installation of a new in... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience again with Rigid Kitchen. We recently moved into a new home and were disappointed with the kitchen island and lack of storage. We asked John if he could completely redesign it whil... See more

Company replied

Rated 5 out of 5 stars

I would Highly recommend Rigid Kitchens. From the designing stage to finishing touches, nothing was too much trouble and John had some great suggestions which we are pleased we went with. Chris the... See more

Company replied


Company details

  1. Kitchen supply shop

Information provided by various external sources

Transform your home with a stunning fitted kitchen from our team of experts. Call us now, in Shenstone, Staffordshire, for further information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(173)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

We are delighted with the quality of…our new kitchen

We are delighted with the quality of the materials and the fitters who completed the work. The whole kitchen is a delight to work in. The drawer system is excellent, gliding smoothly and providing plenty of space. The sales team were very helpful in designing the kitchen layout and the price was competitive.

10 September 2020
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you very much for your kind review. We are so pleased that you are happy with your new kitchen. Please contact us anytime if you need anything. Best Wishes

Rated 5 out of 5 stars

Kitchen Love.

Absolutely love my new kitchen! From the warm welcome in the shop to the helpful advice, earlier than expected fitting (due to someone else running late) and swift responses to queries. All told it was ecellent value for money. Could not have gone better...so much so I also had my flooring from them. The recommended kitchen fitter & flooring fitter did fantastic professional jobs & were polite & friendly. Many thanks to John and the Team.

5 March 2020
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you so much for your kind review Sharon. Please contact us anytime if you need anything at all. Best Wishes and enjoy your new kitchen!

Rated 5 out of 5 stars

Perfection.

I would highly recommend Rigid Kitchens to anyone.Nothing was too much trouble from start to finish.Lots of options and designs for our kitchen were given and explained to us and we were left to make our decisions with no hassle.Any questions or concerns were dealt with quickly.Once we had decided on the kitchen layout and type of kitchen the fitter expertly fitted everything to perfection.He went above and beyond to fit the kitchen, even when we changed our minds last minute on a particular part of the kitchen he made sure it still fitted perfectly.Many thanks.

5 February 2020
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mrs Stokes, thank you for your kind words. We really appreciate it. Anything else you need going forward, please contact us. Best Wishes

Rated 5 out of 5 stars

The company went the extra mile to make…

The company went the extra mile to make sure everything fit as it should, and they weren't afraid to let me know if something wasn't going to work!

Our fitter Chris was phenomenal, and went above and beyond to ensure a perfect finish!

19 December 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you Carrie for this fabulous review. We really do appreciate your kind words. We look forward to seeing your kitchen soon and if you need anything in the future, please do not hesitate to contact us. Best Wishes

Rated 5 out of 5 stars

Rigid Kitchens

We looked around and in our opinion we definitely chose the best. From planning with Darren to delivery and fitting with Spence and his team it was exceptionally well organised and efficient. Without exception everyone who entered our home to plan, prepare and install was pleasant, courteous and helpful with their advice but always prepared to listen. The products are excellent, we are really pleased with the kitchen which is a joy to work in.
Many thanks guys! We have no hesitation in recommending Rigid Kitchens.

17 November 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Morning, thank you for your kind review. We will pass your words onto the Darren, Spencer and the team. It is greatly appreciated. Anything you need going forward, please contact us. Best Wishes

Rated 5 out of 5 stars

New Kitchen and Utility Installation

The Rigid Kitchen Company had been recommended to us by a couple of golfing friends, so we duly went to look round the Showroom and we made an appointment with Darren, who from the start made us feel at ease.
He did not pressurise us but gave us constructive comments and advice through every element of the design.
When Spencer our fitter arrived to start the job it was obvious that he was a professional in his field. He kept us in the loop with everything that was going on and his attention to detail was superb.
We received the same excellent service from Richard (plasterer) and Nathan (electrician). They all worked together for the end result, that being a kitchen/utility room which looks amazing.
They were all extremely hardworking and polite and a joy to have in the house.
Our thanks to you all for everything.
We will have no hesitation in recommending Rigid to anyone in the future.

13 November 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mr Stocking, thank you for your very kind review. We will pass your words onto Darren and Spencer. Anything you need, please call us anytime and we look forward to seeing your kitchen in the New Year. Best Wishes

Rated 5 out of 5 stars

Superb Fit

Rigid Kitchens had been recommended to us by a friend, so we visited the showroom at Shenstone. From the moment we started talking with Darren we knew this was the company we wanted to fit our kitchen. Our room is an unusual shape but this is the company to choose if you want professional problem solving followed by an excellent fit. We will confirm the positive comments we have read from other reviewers, such as making individual cupboards to fit and all units being well made. Identifying improvements as work progressed, checking with us, and then implementing them in a continuous work flow. Everything was done professionally so you felt at ease throughout the entire process. All of this at a very reasonable price for a stunning finish. Walking into our kitchen gives us joy every time. John and Dawn have created an excellent family company with a brilliant team of designers, fitters and reception staff. Many thanks to all of you.

5 November 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mrs Moffat, thank you for your lovely review. It is greatly appreciated. Your kitchen is beautiful and indeed an unusual shape. We are glad that our team could design and fit the perfect kitchen for you. Anything else you need going forward, please contact us. Best Wishes

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was seamless, no hard sell just professional advice from Darren who made the whole thing easy and stress free. I have nothing but praise for Kevin the fitter who did a fantastic job and all fitted in 3 days, such a professional job all round. The quality of the cupboards, worktop and appliances is outstanding...I would recommend without reservation to anyone looking for a new kitchen who want quality workmanship at a very competitive price. Thank you Rigid kitchens.

31 October 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you Jason for your lovely review. We really appreciate your words. Anything you need going forward, please do not hesitate contacting us. Best Wishes

Rated 5 out of 5 stars

Very happy.

Great design. No hard sell, just good advice. Super quality units and excellent fitting by Kevin. Would also recommend Paul who did the floor.

26 September 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Hi David, thank you for your kind review, it is greatly appreciated. I will pass your words onto the team. Anything else that we can help with going forward, please do not hesitate to contact us. Best Wishes

Rated 5 out of 5 stars

We love our new kitchen!

From our first contact with John at Rigid to completion of our kitchen everything about the experience has been first class. The cabinets are well made and the appliances excellent. John and his team helped us to achieve the design and look we wanted. The kitchen fitter, Spencer was first rate and solved many little problems along the way - his attention to detail was wonderful. Also the other tradesmen who came to work on the job were polite, tidy and helped to create our wonderful, new kitchen.
Every morning when I walk into the kitchen I think "wow - is this really my kitchen?"
Well done Rigid!

9 September 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Sonia, thank you for your kind words. I will pass your words onto the team. Your kitchen is beautiful. Whatever you need going forward, please don't hesitate contacting us. Best Wishes

Rated 5 out of 5 stars

kitchen refit

Having visited various mainstream kitchen suppliers in recent month and been left feeling underwhelmed with the services on offer, a post online resulted in a number of people recommending Rigid Kitchens, Shenstone. Having contacted the showroom, Darren visited and worked with me on options for updating the kitchen,as i was largely unaware of the advances made in kitchen units, appliances in recent years. For anyone undertaking a kitchen refit it can often be a considerable expense so the need to get it right is so important and for me as a wheelchair user possibly even more so, needing to be totally sure that everything worked in terms of being able to operate everything and maximising my independence.After a number of visits to the showroom where staff kindly ensured access for my wheelchair, Darren worked patiently with me over several hours, considering all options and only proceeding to order when we knew everything was right from door colour to usable handles, to washing machine dials i could use to name but a few. Starting in mid July (the fitter having visited beforehand both to introduce himself and confirm how things would work), naturally i was a bit nervous about if things would go to plan and the disruption it may cause. However from the morning Kevin arrived followed soon after by the skip, delivery of units and the electrician, everything i was advised would happen did and within the exact timetable given-at no point was there a break in work caused by waiting for a tradesman and the work ethic of each all the more commendable due to the high temperatures (up to 35 degrees) throughout the week of installation, my sole role being that of supplier of a fan, drinks and ice lollies!.The workmanship and professionalism of Kevin, John (electrician) and Sam (tiler) was second to none and for the project to be completed within four days was to me a brilliant achievement, all the workers were clean, tidy and any inconvenience was far less than i had imagined. Likewise, over many years having heard endless tales of terrible experiences of Kitchen installers in Rigid, i feel i found a gem who i have already recommended to others and would have no hesitation to continue doing so. To John, Darren, Kevin, John and Sam (and others no doubt behind the scenes),a big thankyou to you all for your effort and commitment to providing exemplary customer service and five star satisfaction with the finished product which has attrated many glowing comments already.

26 August 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Julia, thank you for your kind review. We will make sure the whole team read your review. We are so pleased that you are happy with your new kitchen and it suits your needs. Anything going forward, please do not hesitate contacting us. Best Wishes

Rated 5 out of 5 stars

We are extremely happy with our new…

We are extremely happy with our new kitchen. The quality of the units, appliances and service is superb. Any problems that did occur were dealt with quickly and efficiently, without question. We would definitely recommend Rigid Kitchens; a great experience from our first visit to the showroom (thanks Darren) to the fitting (thanks Chris).

23 August 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mr & Mrs Hole, thank you for your kind review, it is greatly appreciated. We will pass your words onto the team. Best Wishes

Rated 5 out of 5 stars

We are absolutely over the moon with our new kitchen.

We are absolutely over the moon with our new kitchen, ours as we thought would not be a straightforward design and fit as we live in a old cottage, however John soon put us at ease, nothing was a problem, with their bespoke built kitchens they made individual cupboards to fit.
John was so patient with us nothing was too much trouble, he was always happy to help and advise even when things our end were not going to plan.

Dave the fitter was amazing too, he worked so hard even in scorching temperatures, his workmanship is second to none.

All the team at Rigid made choosing, designing and fitting our kitchen a pleasant and stress free experience. Thank you to all at Rigid Kitchen.

2 July 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Hi Angie, thank you for your kind words - it is very much appreciated. We cannot wait to come over and view it for ourselves. Thank you again for the review as it really helps us as a business. Many Thanks

Rated 5 out of 5 stars

We are delighted with our kitchen

We are delighted with our kitchen from Rigid- it has the wow factor. Dave was very patient with us as we narrowed down the various options to finalise the design. The fitter - Spencer - and his team were first class. I cannot recommend Rigid and everyone we dealt with high enough.

1 July 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Mr & Mrs McPhillips, thank you for your kind review. We are really pleased that you are happy with your new kitchen. Best Wishes

Rated 5 out of 5 stars

Beautiful kitchen from rigid kitchens

Beautiful kitchen from rigid kitchens. Highly recommend them.
Plus very professional company.
Kitchen fitter also highly recommendable, first class job.

28 June 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Teresa, thank you for leaving us a review. We are glad to hear that you are happy with your new kitchen. Enjoy! Best Wishes

Rated 5 out of 5 stars

New kitchen

Quality of units and fitting excellent. The staff were very good and helped with everything you wanted. We wouldn't hesitate to recommend this company to anyone wanting a new kitchen.

23 June 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Morning, thank you for your kind review. It is much appreciated. We will pass your review onto the team. Best Wishes

Rated 5 out of 5 stars

From initial discussions to completed…

From initial discussions to completed kitchen this company was a pleasure to deal with. I changed my mind about the layout but was never made to feel a nuisance. The end result has been much admired and certainly meets our requirements. The installers for units, electrics, plumbing and tiling were polite and tidy, and all did a great job. Thank you.

20 June 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Morning, thank you for leaving us a review. It is very much appreciated. We are really pleased you were happy with our service. Best Wishes

Rated 5 out of 5 stars

Absolutely excellent service right from…

Absolutely excellent service right from initial consultation through design costing and installation. I would not hesitate to recommend them to anyone

17 June 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Morning, thank you for your kind review. We are so happy that you love your kitchen. Best Wishes

Rated 5 out of 5 stars

A very professional job from start to…

A very professional job from start to finish.
We had a new kitchen installed in our new extension.
Everyone we dealt with at Rigid showed a great deal of professionalism from Dave and John in the showroom to Lee who fitted our wonderful kitchen.
Indeed Dave even showed us some cost saving on some of our appliances.
We would not hesitate to recommend Rigid to anyone looking for a reliable kitchen design and fit service.

15 June 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind comments and taking time to leave a review online. It is very much appreciated. We will pass on your words to the team. Best Wishes

Rated 5 out of 5 stars

Excellent kitchen design.

Excellent kitchen design for a small room. Subcontracters used were also excellent, Kevin the fitter, Mike the tiler and Paul the floor.

15 June 2019
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for leaving us an online review, it is very much appreciated. Many Thanks

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