rijo42 Reviews 

367
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff, noting smooth installations, brilliant communication, and excellent guidance throughout the entire process. Consumers also note that the modern coffee machines are reliable, exceptionally easy to use, and consistently deliver great-quality hot drinks. Some reviewers were not happy with customer support when experiencing technical machine errors or prolonged communication delays regarding repairs. A few customers also expressed frustrating difficulties regarding binding contracts, missing setup parts, and a noticeable lack of adequate ongoing assistance. These individuals felt that aftercare service fell short of expectations after their initial purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the machines are reliable, easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from various... See more

Service

Clients share positive opinions on service, highlighting helpful staff during sales and installation.... See more

Customer service

Consumers find customer service to be exceptional and appreciate the professional and helpful manner of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

As a small business, it can be tough making big money decisions - Micheal made this easy for us. Talked for months about how we wanted it, what exactly we needed, even though I hadn’t made a pay... See more


Company details

  1. Coffee machine supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.2

Great

TrustScore 4 out of 5

367 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(367)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company to do business with

Fantastic company to do business with. Great idea to sample the coffee when going through the options available. Dan our Sales rep was thoroughly professional right the way through the process, even getting involved in areas that were not really a part of his remit. Onto installation day and Steve was the consummate professional. He clearly understands the machines inside out, and is extremely passionate about his role. Lots of extra added value provided and only left when we were ready. Thanks Rijo42 ! Oh and the coffee is great. But don’t take my word for it….

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Coffee machine set up in mobile bar

Andy has set my machine up today & he’s been great. Explained everything, gone through all the drinks & cleaning.
It’s in a mobile bar so he’s gone out of his way to show me everything & advise the best way to do things.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Simple process and quick install.

Simple process and quick install.
Ray our installer was very knowledgeable and made sure everything was as we needed it.
Very professional, clean and tidy install.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from Rijo

Nick G came and installed our Rijo coffee machine and he was great. Great communication on phone and very easy to talk to whilst here and felt at ease asking any questions. He gave us a very thorough lesson in how to use the machine, so we felt confident in using it after hed gone. Thanks again.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Sam

Great machine, delicious coffee and excellent service! A big hit for our business already! Engineer Sam was extremely knowledgeable and provided clear and easy to understand training on how to use the machine and what to do in the event we run in to any issues.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service today

Brilliant service today, very polite and professional and mindful of the customers that were present.
Nick is definitely an assist to the team. Keep up the brilliant work :)

28 March 2024
Unprompted review
Rated 2 out of 5 stars

What disgusting people!

Been fairly happy with the machine although a bit fed up with their constant tele sales calls.
I made a service call to them and despite paying about five thousand quid for the machine and over paying for their products on a regular basis, they cancelled my service visit because in their words I am "not buying enough products from them". What disgusting people. My machine is going to the tip now and only two years old!

22 March 2024
Unprompted review
rijo42 logo

Reply from rijo42

Good Evening, please could you send an email to customercare@rijo42.co.uk with your contact number and company name. One of the team will call you to address. Kind Regards rijo42

Rated 5 out of 5 stars

EXQUISITE COFFEE EXCELLENT CUSTOMER SERVICE - SAM LIGHTFOOT

I have used Rijo 42 for a few years, they offer the most delicious coffee and hot chocolate. Their customer service the simply THE BEST

Sam Lightfoot came out to me today, he was super professional, friendly and had a great knowledge range of the machine and the coffees.

Very pleased customer

25 March 2024
Unprompted review

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