rijo42 Reviews 

368
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff, noting smooth installations, brilliant communication, and excellent guidance throughout the entire process. Consumers also note that the modern coffee machines are reliable, exceptionally easy to use, and consistently deliver great-quality hot drinks. Some reviewers were not happy with customer support when experiencing technical machine errors or prolonged communication delays regarding repairs. A few customers also expressed frustrating difficulties regarding binding contracts, missing setup parts, and a noticeable lack of adequate ongoing assistance. These individuals felt that aftercare service fell short of expectations after their initial purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the machines are reliable, easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from various... See more

Service

Clients share positive opinions on service, highlighting helpful staff during sales and installation.... See more

Customer service

Consumers find customer service to be exceptional and appreciate the professional and helpful manner of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

As a small business, it can be tough making big money decisions - Micheal made this easy for us. Talked for months about how we wanted it, what exactly we needed, even though I hadn’t made a pay... See more


Company details

  1. Coffee machine supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.2

Great

TrustScore 4 out of 5

368 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(368)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Machine Install

Quick install of our new machine. Nick Graham is simply the best point of contact we have with Rijo and an asset to your company. His customer service and care of the customer is excellent.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Jacob was such a lovely guy

Jacob was such a lovely guy, nothing was to much to ask. Fab company especially youssef who was very supportive from the 1st enquiry. Deffo recommend this company for your all your coffee needs.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

All round fantastic company.

Amazing service. The service guy Jay was great! Extremely helpful took his time to explain the set up. The coffee and hot chocolate also tastes fantastic. Great feed back from customers too. 10/10

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Sales Team

Great Sales Team - Sam Lightfoot came to site did great demo no pressure sales and went through everything - coffee is lovely! Very happy :)

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish !

The team at Rijo are really knowledgable , they can answer questions and solve problems in one quick phone call . Deliveries are really quick !
The actual machine is fantastic , it makes drinks really quickly , is simple to use and clean and the drinks all taste fantastic too .

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company whether it's ordering, buying or aftercare, speedy deliveries and all round great service highly reccomended

22 February 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company!!

Absolutely shocking company!!! Salesman lied to my face saying he would buy me out of my old contract and that the machine could do everything I needed when it was completely inadequate. The man who installed it told me they had problems with this salesman doing the same things to other people. They won't let me get out of the contract and the finance people are clearly in bed with them. As soon as I signed the deal he denied saying they would buy me out but they eventually agreed to give some free stock. Their stock is overpriced in the first place, but they valued it based on how much you sell the coffees for instead of what it would cost to just buy it from their website. Absolute fraudsters, avoid like the plague. Also you have to buy their overpriced stock or they'll void the warranty on the machine. Rip off merchants!

16 January 2024
Unprompted review
rijo42 logo

Reply from rijo42

We kindly request that you provide us with the following information:

Your full name
Company Name
Machine serial number

By providing us with this information, we will be able to locate your account and investigate the issue thoroughly. Our goal is to resolve any issues you may have experienced promptly and to your satisfaction.

Once we have received the necessary details, we will promptly reach out to you to discuss the matter further and work towards a resolution. Customer satisfaction is our top priority, and we are committed to ensuring that all customers receive the top level of service.

Rated 1 out of 5 stars

Great Coffee .Terrible Customer service

Great Coffee & great machine...until it breaks down !!
Customer service & Technical service is shocking !!
Making promise they can't keep. Unless you're spending money with them, they don't want to know. Aftersales care & support doesn't exist.

9 February 2024
Unprompted review
rijo42 logo

Reply from rijo42

We kindly request that you provide us with the following information:

Your full name
Company Name
Machine serial number

By providing us with this information, we will be able to locate your account and investigate the issue thoroughly. Our goal is to resolve any issues you may have experienced promptly and to your satisfaction.

Once we have received the necessary details, we will promptly reach out to you to discuss the matter further and work towards a resolution. Customer satisfaction is our top priority, and we are committed to ensuring that all customers receive the top level of service.

Rated 5 out of 5 stars

We love Rijo42

I have managed golf clubs for over 14 years and have used a variety of coffee suppliers throughout.
Rijo42 is now our coffee supplier and we have used them for nearly a year now.

We opted to trade with Rijo42 after receiving a great introduction from the rep Steve. He visited our site to demonstrate the machine and allowed us to taste the coffees with his extensive knowledge of the company's products.

Coffee is key within golf clubs, we sell a lot! But since changing to Rijo42 we have received many comments on the improved taste, bigger cup sizes, and it's great we can now offer decaf coffee.

Rijo42 have a fantastic range of syrups also (which are often free when you purchase certain quantities)! We received the free cookie dough over the festive period and it is lush!

Placing orders is simple and easy- the telesales team are polite and helpful.

10/10 for us

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, from Shaun our sales guy who demonstrated the machine and sorted pricing, and then managed to get us a machine at short notice for an event we had on, to Jake who installed on the day and couldn’t have been more helpful. If you need a machine, use these guys!

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product. Well worth the money and our customers love it! Fast efficient service to deal with too.
And the coffee and hot chocolate is to die for

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service, anazing quality

Fantastic experience so far with our representative Shaun Gibbs, who has provided excellent service from the get-go all the way through. All of our staff are incredibly happy with the machine and the quality of the drinks it puts out. Great service, efficient and would highly reccomend for any workplace

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service - Rijo42

Great friendly service from our new area representative Sam Lightfoot. He took the time to come and visit our site, advise on the machines we have and future options for our next machines. Brilliant Service Rijo42 with great quality products. Thank you.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Nick Graham

Nick Graham
Efficient, professional; friendly and ensured a clean working environment ensuring we could still operate our tearoom service. Excellent

23 January 2024
Unprompted review

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