rijo42 Reviews 

368
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff, noting smooth installations, brilliant communication, and excellent guidance throughout the entire process. Consumers also note that the modern coffee machines are reliable, exceptionally easy to use, and consistently deliver great-quality hot drinks. Some reviewers were not happy with customer support when experiencing technical machine errors or prolonged communication delays regarding repairs. A few customers also expressed frustrating difficulties regarding binding contracts, missing setup parts, and a noticeable lack of adequate ongoing assistance. These individuals felt that aftercare service fell short of expectations after their initial purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the machines are reliable, easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from various... See more

Service

Clients share positive opinions on service, highlighting helpful staff during sales and installation.... See more

Customer service

Consumers find customer service to be exceptional and appreciate the professional and helpful manner of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

As a small business, it can be tough making big money decisions - Micheal made this easy for us. Talked for months about how we wanted it, what exactly we needed, even though I hadn’t made a pay... See more


Company details

  1. Coffee machine supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.2

Great

TrustScore 4 out of 5

368 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(368)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I bought the machine from Rijo just…

I bought the machine from Rijo just over 2 yrs ago … was miss informed on some details from previous rep regarding after service … but on the plus side to place an order was always sorted quickly and are very helpful … regarding problems with machine (which there has been (I’m not going to lie)… you need to speak to Ryan .. i think he is the service manager ..he has great customer service , very pleasant to talk to , very understanding,, polite.., especially as I’m a small independent buisness and he fully understands that i need an engineer asap and whenever I’ve needed to report a problem he really has been a credit to your company (Rijo) ..whoever reads this please pass on my review to the bosses of Rijo…. Milcote cafe ..

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Mr Nik Graham

Mr Nik Graham installed a new coffee machine in our premises ,so helpful and extremely professional ,taking a lot of time to help produce the perfect cup of coffee for our customers and explain in depth how to use this machine Thankyou for you’re patience

18 January 2024
Unprompted review
Rated 5 out of 5 stars

It's great to hear positive feedback…

It's great to hear positive feedback about our new coffee machine! Paul and myself appreciated Shaun's excellent salesmanship and Jake's fantastic installation. Their dedication contributes to a positive customer experience! Thanks guys! Completely made up with our machine! They both went above and beyond a credit to Rijo!

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Lovely products

I placed an order but Rijo sent the wrong product by mistake. After a quick call they rectified this issue without fuss and I received my product the very next day. You can’t get better than that!

My customers love their Coffee and the Hot Chocolate is to die for x

20 December 2023
Unprompted review
Rated 4 out of 5 stars

Rocky Start 🎢

Rocky Experience

After a great start a few things went awry and we had a number of complaints with Rijo42.

After writing a terrible review on Trustpilot Ben took the reins and reached out to resolve all the previous issues. He's went above and beyond to be the point of contact in making sure the service was 1st class as promised. Subsequently I promised to delete the review to reflect the improvement.

While I don't want to hide the fact we had a few problems with delivery, quality and service, what matters was the willingness of Rijo42 to make right and excel moving forward.

Perfect companies never get complaints, but they don't exist.

Great companies will get complaints and do their best to resolve them...

I am not saying Rijo42 are great (it's early days) but they are well on their way from recent experience.

15 December 2023
Unprompted review
Rated 4 out of 5 stars

Good stuff!

Jay was polite, helpful and knowledgeable. He had not been given all our requirements but he was able to adjust accordingly without any complaints and the install was completed successfully.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

This is my third coffee machine with…Rijo 42

This is my third coffee machine with Rijo 42 and I opted to move for Rijo 42 touch fresh milk machine my sale have gone through the roof in my store.i have done over 700 in two weeks.every one commenting on the quality of drink and they love the machine and so easy to use and option of cold coffee and cold chocolate and chai latte as well .big thanks to Shaun who advised me and helped me over 10 years and wonderful service from Rijo staff always ring you and remain you on stock and help you over phone if possible .I can’t recommend enough Rijo 42 thanks to everyone Anwar essa Essa news and Postoffice 👍

8 December 2023
Unprompted review
Rated 5 out of 5 stars

5 Star from start to end !

Having work with Rijo and Steve R in particular over the last 10 years I can’t recommend both highly enough. Steve’s professionalism is second to none, he is readily available and nothing is too much trouble. The machines themselves I have found reliable, the coffee excellent and the variety is great!!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Rijo42 Steve it’s a superstar!!!!

Recently we change company for Rijo24. I would say the best experience so far!!! Steve and the team are super professional. They fitted and explained step by step how to use and maintain the best standard for the coffee machines. Always helpful always ready to give advice. The team always calls and ensures we have stock with coffee beans. They will drop supplies with few hours when (again I forget to order)!!! No much trouble for this team. I would like to say big thank you to Steve and the team for being so helpful and always ready to pick up my phone at 6am😉 . I would highly recommend Rijo42 if you want a professional company to deal with your fresh coffee every day. 5* from me Karolina Shaikh

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Partnered Rijo for a number of years

Partnered Rijo for a number of years, good product, service and responsiveness from the team.
Sean G And Vicky B are a credit to the company and their customers.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Great coffee

Great coffee, excellent service, a machine for any situation.

Several of my customers have their machines and they are reliable and profitable

9 November 2023
Unprompted review
Rated 5 out of 5 stars

TAKE THE RISK!!

What an amazing company from start to finish, from the minute of enquiring to the minute of getting it all installed!! Even the little malfunction we had with the machine was sorted within a 3 minute phone call. everything that we spoke about prior to the contract was totally delivered. We sold a massive total of 38 cups of coffee on our first day with people coming in twice! Well done Rijo24!

6 November 2023
Unprompted review
Rated 5 out of 5 stars

rijo42 - 5 Star Product and Service

Just wanted to say how incredible these machines are and deliver the best tasting coffee. As ever the service from Steve Robinson and his team is always spot on, reliable and there when we need them. Thanks

4 November 2023
Unprompted review

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