Riviera Travel Reviews 

Excellent service as usual from Laurie Maddison. Always replies to emails quickly and makes the booking process easy.

Not due to the office though as I did the whole booking online..

The lady Jaqueline was very helpful, pleasant and she made the whole process very easy

I had a holiday with this company 2 years ago and it was brilliant. I went with them again this year and the experience was so bad it is now a subject of an ABTA complaint.
Firstly they used pictures that seemed to be of another location - showing a hotel with a view of Lake Garda - the actual hotel was on a side street with no view at all. Hygiene standards second rate - my husband got food poisoning. Pictures showed a de lux room when they only booked basic for their guests.
Tour guide hopeless at resolving problems, and then lied and said nothing raised with him, despite Whats app messages.
Riviera has changed hands and now excellent customer service replaced with 'just shut up' attitude.

Michelle and the Customer Service team were very flexible and helpful in efficiently arranging and confirming a necessary alternative holiday for us.
We have enjoyed many holidays with Riviera Travel (since the days of Michael Wright!) and we have encouraged many of our friends also to book holidays with Riviera - they have had similar positive experiences.

Customer adviser knew information regarding discounts we were entitled to due to problems with low water.

Great help on the phone arranging a specific yacht trip to Croatia for us in 2027. Knew a lot about the boat and itinerary and we managed to reserve a good cabin on the dates that suited us best. Very professional service.

We recently returned from our first and last cruise with Riviera Travel. The cruise did not start off very well when we were left stranded (along with 51 other passengers from Manchester) at Düsseldorf airport. Eventually, a member of the party rang the ship to find out what was happening, only to be told that they had sent the transport to Cologne airport. Not a very auspicious start to our holiday after a very early start. Unfortunately, it was only a sign of events to follow - organised by a patronising + clueless cruise host who constantly changed the daily arrangements to suit himself. By the end of the cruise, even the loyal, seasoned Riviera travel enthusiasts were saying they had never experienced such ineptitude on these cruises before. Along with many other passengers who reported the events that happened + contacted the company on return, we have not had the courtesy of a reply. However, the restaurant + bar staff were excellent. We are, also still waiting for the compensation awarded to most of the Manchester contingent soon after arrival.

I recently booked a River cruise, the service I received was first class, everything was explained well in a friendly helpful way, at the same time very efficiently and professionally. I look forward to travelling with Riviera again.

We have used Riviera many times and they have always exceeded our expectations. Our agent Jacqueline was absolutely first class. Patient, diligent, always professional and a joy to speak with.
First class service from booking to the cruise itself.

The simplicity of it all no fuss going through all the stages

We have just booked a 5 night river cruise with Riviera for the coming new year, having just returned from a Rhine cruise during which we experienced excellent service from the Riviera staff, and the on board crew.
This latest booking was made very efficiently by Laurie, following initial email contact, and finalised by a friendly phone call this morning.

Excellent river cruises, we have had 4, so easy to book 2 others, both on the Danube. The ships are well appointed with superb food and service.Very comfortable cabins and great excursions. When booking had a very helpful and efficient lady Gemma Read, made the booking process very easy with all points we asked covered, always rang back on times to suit us, 1st class

As a royal customer, we have been with Rivera for more than 6 trips ( some were good, some had issues ) ! Before booking a trip around end of May 26 , called Rivera and confirmed the cancellation policy with the company ( there might be a chance we need to rearrange the holiday due to my elderly parents health). Paid the deposit and before paying the balance, tried to call Rivera but have been put on hold constantly for a while, the person who called back does not really want to know the query and ask me to send an email instead. E mail replied received a bit late ( was told due to back log) , the reply was not helpful and unprofessional . Replied the email but never received the response. Have to chase the response again by phone , finally the person who wrote the mail called back after 3 days , after 2 phone calls, advised her line manager will call back. Two days has past not a sign from Riviera. Tried to call again , not surprisingly, no one answered the call AGAIN . The cancellation policy is not clear enough / lack of specific details for customers to understand the implication . To make things worse , the company has the perception for lacking the trust on us despite being a royal customer for so many years . Rivera also selected the certain recorded calls to listen rather than listening to ALL the calls( they missed the most important call for some weird reason ) . We have also been told "as you have the ability to read the policy on line " , implying we are deliberately knowing despite the "fact" the holiday might be cancelled , but still booked it in May . I feel the certain staff in customer service team lack of the basic customer care skills and "think " we are not trust worth! Looks like the company is struggling for the appropriate staff level and makes you wonder if the business is viable ! We have no intention to go with this company again !

I tried to book on my smartphone but when I got to read the terms and conditions before proceeding with the booking, I could not back out of that screen which meant I had to go in and put all my data in again!

I had a complex issue of splitting an earlier booking confirmation. My call was answered by Hannah who patiently listened to the detail. After seeking advice on a couple of points she successfully divided the booking between the two travelling couples. Hannah was friendly, extremely helpful and thorough in dealing with all aspects of this booking. We looked forward to our next cruise with Riviera.

This was our eleventh holiday booking with Riviera and, once again, we received great customer service, this time from Michelle.
Everything very clearly explained and very friendly conversation.
Wouldn’t hesitate to recommend Riviera for your next trip. Always reliable and great itineraries.

Good, informative, and helpful discussion free of sales pressure.

Booked what I thought was a half board holiday as per the advert in the paper, only to discover that it is in fact only B&B. No mention in the booking process, only after receiving the paperwork as a note in all the T&Cs.
Not too impressed

My reservation is the way the website worked. Two things in particular, when I was filling in the booking form, I clicked to read the terms and conditions, as one is encouraged to do, I couldn’t seem to get back to the application page and had to start again. Also earlier in the booking process I put in my filters , River Cruise , Europe , France,Train ,May 2027 , but then seemed to be sent to a page which required me to opt out individually of worldwide offerings.