Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
Company replied
Company details
- #146 of 258 best companies in Ladies' clothes shop
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful quality and fit
I've long been a fan of Rixo, it's my go-to brand for dresses for all occasions. The dresses always fit like a glove and so flattering. LAtest purchase doesn't disappoint!
2 December 2025
Unprompted review
Reply from RIXO
Dear Victoria,
Thank you so much for your lovely review. We’re delighted to hear that RIXO continues to be your go-to for every occasion. It means the world to know our pieces make you feel confident and beautifully fitted. We’re thrilled your latest purchase didn’t disappoint, and we can’t wait to help you find something special for your next event!
Kindest,
RIXO
So pleased with my experience…
So pleased with my experience purchasing for the first time with Rixo. Ordered dresses in different sizes to get the fit just right, but I should have trusted their very helpful descriptions of product sizing. The items arrived within their specified time and the return process of the unneeded item was super easy and refund was processed very quickly. Most of all my dress is amazing, the colours so true to the photos online and I feel fabulous in it. I'm saving it for as my Mother of the Groom outfit but I will definitely be able to get many more wears out of it. Thank you Rixo.
17 November 2025
Unprompted review
Reply from RIXO
Dear Jude,
Thank you so much for sharing such a lovely review, we’re absolutely thrilled to hear about your first experience with RIXO!
We’re glad the sizing descriptions were helpful (though completely understandable to order a couple of sizes to be sure!), and it’s wonderful to hear that both delivery and returns felt smooth and easy.
Most importantly, we’re delighted that you love your dress. Knowing that you feel fabulous in it and that it’s going to be part of such a special occasion as Mother of the Groom genuinely means so much to us. And you’re right, our aim is always to create pieces that can be worn and enjoyed long after the big day!
Thank you again for taking the time to share your experience. We’re so happy to have you as part of the RIXO community. Should you share any photos on social please be sure to tag us, we'd love to see! #humansofrixo
Kindest,
RIXO
I recently purchased the Meg leopard…
I recently purchased the Meg leopard midi dress and the rosemary coat in antelope spot from Rixo , love both designs .
I never usually write reviews but I am always interested in what people think of the clothes they are buying .I find the images of the clothes and product descriptions really helpful on the rixo web site. I love the fact they are a small independent brand and Henrietta and Orlagh produce clothes they love and this is reflected in their designs . I also love the fact you are sent a little message to thank you for your purchase , this is such a lovely touch and really makes you feel like you matter to them . Such a unique brand with fantastic designs , they also take on board reviews and will modify designs to fit better .Shop small and buy from this fantastic brand .
10 December 2025
Unprompted review
Reply from RIXO
Dear Alison,
Thank you so much for taking the time to share such a thoughtful and heartfelt review, it truly made our day!
We’re delighted to hear how much you’re enjoying your Meg dress and Rosemary coat. It means a lot to us that you notice and appreciate the little details - from our product descriptions and imagery to the thank-you messages and the care Henrietta and Orlagh put into every design.
As a small independent brand, hearing that these touches resonate with you is incredibly special. We’re also so grateful that you value our commitment to listening to feedback and continuously improving our fits and designs.
Thank you for supporting small, and for being such a wonderful part of the RIXO community. We hope you continue to love and enjoy your beautiful pieces!
Kindest,
RIXO
Fantastic first experience shopping at…
Fantastic first experience shopping at Rixo. Fast delivery, great communication, beautiful clothes. Thank you, Rixo!
24 November 2025
Unprompted review
Reply from RIXO
Dear Daisy,
Thank you so much for your review.
We’re absolutely delighted to hear that your first experience with RIXO was a fantastic one; from the delivery to the communication, and of course the clothes!
It truly means a lot to us, and we’re so happy you’re part of the RIXO community.
We hope you enjoy your new beautiful pieces, and we can’t wait to welcome you back again soon!
Kindest,
RIXO
Love this brand the quality is great…
Love this brand the quality is great and the delivery is always speedy
1 December 2025
Unprompted review
Reply from RIXO
Dear Alexandra,
Thank you so much for your review! We’re really glad to hear you’re happy with the quality of our pieces and that your orders arrive quickly. We truly appreciate your support!
Kindest,
RIXO
Great service
The item arrived quickly with no fuss and I’m delighted with it.
22 November 2025
Unprompted review
Reply from RIXO
Dear Jennifer,
Thank you for your review! We’re glad your order arrived quickly and that you’re happy with your new hand charm.
Kindest,
RIXO
Love Love Rixo
Love Love Rixo, have purchased a number of items over the last 5 years. Quality, cut and choice is always great from t-shirts to the beautiful dresses.
10 December 2025
Unprompted review
Reply from RIXO
Dear Fi,
Thank you for your lovely review! We really appreciate your support over the past five years, and it’s great to hear you’ve enjoyed everything from our tee's to our dresses. We’re so glad the quality and fit continue to work well for you. The Ria t-shirt is also one of our favourites at our head office so we really hope you love wearing yours!
Kindest,
RIXO
Rixo Rocks
Rixo Rocks! Prompt delivery, beautiful packaging! And the Mari heals.....don't get me started! They are awesome. I feel a foot taller when I wear them. They are so beautiful and worth every single penny! Live them. Thanks Rixo xxx
26 November 2025
Unprompted review
Reply from RIXO
Dear Niamh,
Thank you for your lovely review! We’re so glad you’re enjoying your Mavi heels and that they make you feel amazing. It’s great to hear the delivery and packaging hit the mark too! We really appreciate your support.
Kindest,
RIXO
Great experience of new to me fashion retailer
Bought my first two items from Rixo. The service was great, quick delivery, well packaged, and excellent quality items. I will be back!
28 November 2025
Unprompted review
Reply from RIXO
Dear Zoe,
Thank you for your review! We’re so glad your first experience with RIXO was a positive one and that you’re happy with the quality and service. We can’t wait to welcome you back!
Kindest,
RIXO
💖 Rixo: Style, Setting, and Service Perfection
Rixo is simply the best! From the gorgeous prints and impeccable quality of their products to the stunning, thoughtfully designed stores, the whole brand experience is delightful. I recently visited the beautiful King's Road location and was so impressed by the staff, who were truly the most attentive and helpful I've encountered. It was a wonderful experience, and it remains my favourite, shop in all of London!
10 December 2025
Unprompted review
Reply from RIXO
Dear Aisling,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your visit to our King’s Road store and that our team could make the experience so special. It’s wonderful to know our pieces, prints, and stores make shopping enjoyable - your support means a lot to us! We can't wait to welcome you back soon.
Kindest,
RIXO
Love my purchase
Love my purchase. I swithered between this item and a high street brand dupe.. the quality is second to none and will be an piece that stays in my wardrobe for a long long time.
21 November 2025
Unprompted review
Reply from RIXO
Dear Jemma,
Thank you for your review. We’re so glad you’re happy with your new Zenni bag! It's the perfect addition for this upcoming festive season, we hope you enjoy wearing it and treasure it for many years to come!
Kindest,
RIXO
Rixo make beautiful pieces which feel…
Rixo make beautiful pieces which feel like something you’ve found in a unique and tucked away vintage store. Ssh, don’t tell everyone! The cut, fit and fabric is all spot on, and the customer service is excellent. It’s a treat to shop online and the flagship store reflects the detail and luxury of the brand, too.
10 December 2025
Unprompted review
Reply from RIXO
Dear Meriel,
Thank you so much for taking the time to leave us a review. We’re so glad you enjoy the fit, fabric, and overall feel of our pieces. It’s wonderful to hear that shopping feels special both online and in our flagship store, and that the service is consistently excellent across both. We really appreciate your support!
Kindest,
RIXO
Recently discovered Rixo, in love !
I have recently discovered Rixo and I am in love. I needed a dress for an event last month and after looking in a few of my usual places, walked into the kings road shop and left with an entire outfit sorted (dress, shoes and bag). The staff we were so helpful and lovely the whole experience feels like having a friend who is a stylist pick out pieces for you in their beautiful home! The pieces fit like a dream and feel timeless and elegant. I have since bought two more dresses online and they both also fit like a dream which is quite rare for me to find! Im very excited to have found a brand that I love so much and can’t wait to see what the next collections are like ❤️
10 December 2025
Unprompted review
Reply from RIXO
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your experience in our Kings Road shop and that our team could help you find the perfect outfit. It’s fantastic that your pieces fit well and feel timeless, that’s exactly what we strive for. We can’t wait to share our upcoming collections with you and are so happy to have you as part of our RIXO community!
Kindest,
RIXO
I absolutely love Rixo clothes
I absolutely love Rixo clothes. I bought two of their dresses in a lovely shop in Winchester last year. One is incredibly pretty and the other very stylish. They are both well made of good fabric. This year I have ordered a cotton blouse and later a silk skirt on line. This was very efficient. I have worn the blouse a lot and it washes well. I cannot wait to wear my skirt.
10 December 2025
Unprompted review
Reply from RIXO
Dear Yvonne,
Thank you for your lovely review! We’re so glad you’ve enjoyed your RIXO pieces, both in-store and online. It’s great to hear the blouse has been such a hit, and we hope you love wearing your new silk skirt just as much!
Kindest,
RIXO
My item came quickly and the quality of…
My item came quickly and the quality of the clothing is incredible. I’ve found my new favourite brand!
8 December 2025
Unprompted review
Reply from RIXO
Dear Eva,
Thank you for your review! We’re so glad your order arrived quickly and that you’re enjoying the quality. It’s wonderful to hear we’ve become one of your favourite brands!
Kindest,
RIXO
Love the fresh new site
Love the fresh new site, still feels very rixo with a vintage / retro feel. The collections get better each season. A customer for almost 10 years, looking forward to the next 10!
Reviews of products help to select which sizing to go for.
24 November 2025
Unprompted review
Reply from RIXO
Dear Sarah,
Thank you so much for your wonderful review! We’re thrilled to hear you like the new site and that our collections continue to hit the mark for you. It’s amazing to have your support over the past 10 years - here’s to the next 10! We’re also glad the reviews help with sizing; it’s really useful for us to hear that.
Kindest,
RIXO
Beautiful clothes designed to flatter
Beautiful clothes designed to flatter. Sizes are always spot on and the dresses are a perfect length instead of those dresses designed for 7 foot models! Always come gorgeously packaged and feel like an utter treat. You cannot go wrong in Rixo
25 November 2025
Unprompted review
Reply from RIXO
Dear Harriet,
Thank you so much for your review! We’re so glad you enjoy the fit and feel of our pieces, and that the packaging adds a little extra treat. It’s great to hear our designs work so well for you; we really appreciate your support! Thank you so much for being part of the RIXO community.
Kindest,
RIXO
Great quality
Great quality, fast delivery, easy to return, would recommend
3 December 2025
Unprompted review
Reply from RIXO
Dear Rowan,
Thank you for your review. We’re glad you’re happy with the quality and that delivery and returns were easy. We hope you love wearing your new Milly coat this season!
Kindest,
RIXO
I had admired the long leopard coat for…
I had admired the long leopard coat for sometime but it was out of my budget. The Black Friday deal offering 25% discount was a dream come true so I ordered 2 sizes of the coat. Arrived quickly, lovely quality and finish , keptvthe smaller size . Wore it yesterday for first - greatly admired and I felt good . Very happy 🎄
9 December 2025
Unprompted review
Reply from RIXO
Dear Carole,
Thank you for sharing your experience! We’re so glad the Black Friday deal worked out and that you found the perfect size. It’s wonderful to hear you felt great wearing your new coat and that it was admired; that’s exactly the feeling we hope our pieces bring!
Kindest,
RIXO
Excellent service and quality
Recently bought a dress I had wanted for a while from Carnaby street. The team were lovely and super helpful. The dress certainly didn’t disappoint. Excellent quality and looks amazing.
22 November 2025
Unprompted review
Reply from RIXO
Dear Babs,
Thank you for your lovely review! We’re so glad you found the dress you’d been wanting and that our team could help. It’s great to hear you’re happy with the fit and quality - we hope you enjoy wearing it!
Kindest,
RIXO
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