Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
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Company details
- #146 of 258 best companies in Ladies' clothes shop
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful dress
I am thrilled with my new Maddison antelope print dress. It fits perfectly and I love everything about it. It is a classic dress and a wardrobe staple. Thank you.
25 January 2026
Reply from RIXO
Dear Sara,
Thank you so much for taking the time to leave us a review. We’re so happy to hear that you love your new Maddison dress and that the fit is perfect for you. It means a lot to us to know it’s become a wardrobe staple - that’s exactly what we hope for with our designs. Thank you again for your support and kind words!
Kindest,
RIXO
Excellent customer service
The customer service for this company is second to none,Yolanda couldn’t do enough to assist me with my query,she is absolutely lovely,the clothes are utterly Divine so well made with wonderful fabrics,I will be buying often many thanks
28 January 2026
Unprompted review
Reply from RIXO
Dear Antoinette,
Thank you so much for your kind and thoughtful review, it truly means a lot to us. We’re delighted to hear that you had such a positive experience with our customer service!
We’re so pleased you love the pieces and appreciate the craftsmanship and fabrics - that’s exactly what we strive for.
We hope you love wearing your new Phlox blouse this coming season. Thank you again for your support, and we can’t wait to welcome you back again soon.
Kindest,
RIXO
Money theft and terrible customer service
Terrible customer service - I’ve been a loyal customer of RIXO and had the worst experience. Royal Mail didn’t deliver and it has been ‘returned to sender’ - despite having received no products and having this notification, and having back and forth correspondence, RIXO are contravening the Consumer Rights act 2015 and won’t provide a refund, apart from a 4.95 delivery fee! Daylight robbery and appalling customer service.
16 January 2026
Unprompted review
Reply from RIXO
Dear Helena,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and disappointment this situation has caused, and we truly appreciate the opportunity to clarify things for you.
We’d like to reassure you that we fully intend to process a refund and that your request has not been declined. Unfortunately, your order wasn’t successfully delivered and is currently on its way back to us via Royal Mail following a failed delivery attempt, as shown in the tracking updates.
In line with our usual returns process and UK consumer guidelines, we do need to receive the parcel back at our warehouse before we’re able to complete the refund, unless it is formally confirmed as lost by the carrier. This return-to-sender process can take up to 10 working days, and your parcel is still within this timeframe. Please be assured that your case remains open and actively monitored.
As soon as the parcel arrives back with us, we’ll move forward with the next steps straight away. If it doesn’t return within the expected period, we’ll of course follow this up with Royal Mail and take the appropriate action.
We completely understand how frustrating delivery issues can be, and we’re very sorry that this experience hasn’t met your expectations. Our aim is always to resolve matters fairly and transparently, and we appreciate your patience while this is being completed.
Thank you again for raising your concerns, and please feel free to continue the conversation with our customer care team if you need anything further.
Kindest,
RIXO
I wore this dress for my wedding day…
I wore this dress for my wedding day and it was absolutely perfect. The ivory sequins were elegant and subtle, the fit was incredibly comfortable, and it felt special without being over the top. A huge thank you to Milly for helping me get the dress online. A beautiful, effortless dress from RIXO — I couldn’t have chosen better!
5 June 2025
Unprompted review
Reply from RIXO
Dear Rebecca,
Thank you so much for your review and congratulations on your wedding! We're so honoured that you chose to wear RIXO on such a special day and we’re thrilled to hear the Steph dress felt as special, comfortable and effortless as we hope every bride feels. A huge thank you as well for your kind words about Milly, she’ll be absolutely delighted to hear this. Wishing you a lifetime of love and happiness, and thank you for letting us be a small part of such a beautiful moment.
Kindest,
RIXO
I ordered 2 dresses in different sizes…
I ordered 2 dresses in different sizes - returned one and kept the other (which is beautiful). The dresses arrived very quickly and returns process was very straightforward. The refund was pending in my account just a few days after I sent my return. I was extremely happy with the service from Rixo from start to finish.
15 January 2026
Unprompted review
Reply from RIXO
Dear Anne,
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear you found the perfect dress and that everything from delivery to returns and your refund was smooth and straightforward. Your kind words really mean a lot to our team, and we’re so pleased we could provide a great experience from start to finish. We hope you enjoy wearing your new RIXO dress and look forward to welcoming you back again soon!
Kindest,
RIXO
Terrible Communication and Delayed Refund Process
Avoid this company! Terrible customer service and poor communication. I ordered two dresses on 28/12 and they never arrived. The order was not delivered or re-delivered due to an address error made by their team, which meant Parcelforce were unable to deliver it.
Although I provided my full address to Parcelforce, the parcel had already been returned to the company, which took two weeks. Any other company would have processed a refund based on the tracking details, but instead I was told I would only be refunded once the parcel reached their warehouse.
The order was marked as delivered to their warehouse yesterday at 12:00pm, yet they have since stopped communicating and have not confirmed that a refund will be processed. I was even planning to reorder the dress now that I know my exact size — such a shame my experience with them has been this bad.
28 December 2025
Unprompted review
Reply from RIXO
Dear Zoe,
Thank you so much for taking the time to leave us a review, we’re really sorry to hear how disappointing this has been for you.
Having reviewed your order, we can see that unfortunately it was delayed and ultimately returned to us due to an incomplete delivery address being provided at checkout. The house number was missing from the address entered, which meant Royal Mail were unable to complete the delivery. While this wasn’t an error on our side, we completely understand the inconvenience this caused and how frustrating it must have been to have the parcel returned.
In line with our process, returned orders are refunded within 48 hours of being received back at our warehouse, and we can confirm this was the case with your order - your refund has now been fully processed.
We’re truly sorry that this wasn’t the smooth experience you were hoping for, particularly as you were considering placing another order. If you’d like any help with a future purchase, or if you’d like us to double-check your delivery address before dispatch, please don’t hesitate to reach out, we’re always here to help!
Thank you again for your feedback, and we do hope we have the opportunity to provide you with a better experience in the future.
Kindest,
RIXO
Excellent customer services
Excellent customer services, I have only dealt with Poppy who has been brilliant, but feel sure others are too. Love RIXO, easy ordering, prompt delivery, unfortunately had to return one order as too big, so I hope refund itself will be quick - then it will be the most perfect company to deal with.
7 January 2026
Unprompted review
Reply from RIXO
Thank you so much for taking the time to leave us your lovely review! We’re really pleased to hear about your positive experience with our customer service team, and especially with Poppy. She'll be delighted to hear of your kind words.
We’re also glad to hear you found ordering easy and delivery prompt. Once your return reaches our warehouse, your refund will be processed as quickly as possible.
Thank you again for your support and for choosing RIXO - it truly means a lot to us.
Kindest,
RIXO
RETURN portal not working
anyone else having a problem? online info says go to zigzag for return label, but it won’t accept my return. says it is too late - but it is not! well within the 2 weeks. have e mailed rixo - but office closed on weekends. something amiss with their system.
10 January 2026
Unprompted review
Reply from RIXO
Dear Cheryl,
Thank you for taking the time to share your experience, and we're really sorry for the frustration caused.
I just wanted to reassure you that we did respond to your email earlier this afternoon within around 40 minutes! Your return label was shared with you at 12:30pm today. Our customer service team was online and happy to help, even on a Saturday.
You’re absolutely right that something wasn’t working as expected earlier today. Our returns portal was temporarily experiencing an issue, which incorrectly prevented some eligible returns from being processed. We're very sorry for the confusion this caused. The good news is that this has now been fully resolved, and the portal is back up and running as normal.
Please do check your inbox (and spam folder just in case) for our response and your return label. If you need any further help at all, please do not hesitate to reach back out, we're always here to help!
Thank you again for your patience, and sincere apologies for the inconvenience caused.
Kindest,
RIXO
Beautiful dresses
Beautiful dresses. They look so different from any other dresses around. Lovely material! I had many compliments!
Thank you Rixo!
19 December 2025
Unprompted review
Reply from RIXO
Dear Ildishan,
Thank you so much for taking the time to leave us a review. We’re thrilled to hear how much you love our dresses and that they feel so special and unique. It’s even better knowing you received lots of compliments; that’s exactly what we hope for! Thank you so much for your support.
Kindest,
RIXO
Rixo is my absolute go to for anything…
Rixo is my absolute go to for anything that just makes me feel a bit special while still feeling myself. I think the prices are fair which makes it doable without the guilt and the customer service is always amazing!
10 December 2025
Unprompted review
Reply from RIXO
Dear Bethany,
Thank you so much for your lovely review! We’re thrilled to hear that RIXO is your go-to for pieces that make you feel special while still being yourself. It’s wonderful to know that our prices and customer service help make the experience enjoyable too. Your support and kind words truly mean the world to us, we can’t wait to help you find your next feel-good piece!
Kindest,
RIXO
Amazing quality and timeless style!
19 December 2025
Unprompted review
Reply from RIXO
Dear Vanessa,
Thank you so much for taking the time to leave us a review! It's much appreciated.
Kindest,
RIXO
The most beautiful store on kings Road
The most beautiful store on kings Road, with a bar inside too for you to relax with a cocktail. Very friendly staff who were very helpful getting some dresses in my size to try. I was with my mum looking for wedding guest outfits and they really helped us. We purchased a beautiful beaded bag which was a good price for the quality. I have also ordered many times from Rixo and always happy with the experience. High quality and very pretty clothes that I always feel gorgeous in.
23 August 2025
Unprompted review
Reply from RIXO
Dear Louise,
Thank you so much for such a lovely review! We’re delighted to hear you enjoyed your visit to our King’s Road store and the cocktail bar too! It’s wonderful to know our team could help you and your mum find the perfect wedding guest looks. We’re so glad to hear you also love the Zenni, it's the perfect bag for this time of year!
We’re so grateful for your kind words and hope to see you again very soon.
Kindest,
RIXO
I’ve been a fan of Rixo for many years
I’ve been a fan of Rixo for many years. Always love the pieces that I purchase - timeless and great quality. Sadly I font have a Rixo store near me so use online. Easy to deal with
26 November 2025
Unprompted review
Reply from RIXO
Dear An,
Thank you so much for being a loyal RIXO fan over the years! We’re thrilled to hear how much you love your pieces and that their timeless design and quality continue to shine through. While we wish we had a store closer to you, we’re so glad your online experience has been easy and enjoyable. We're always here to assist so please do not hesitate to reach out should you require any assistance.
Kindest,
RIXO
Beautiful Pieces
I interned for RIXO about three years ago! It is such a beautiful company with even more beautiful clothes! I own a few of their scarves and I’m in love with them! Couldn’t recommend more!
10 December 2025
Unprompted review
Reply from RIXO
Dear Reilly,
Thank you so much for sharing such a thoughtful review! We’re delighted to hear about your time interning with RIXO and how special that experience was for you. It means the world to know that you still love our pieces - especially the scarves! Your continued support and recommendation truly mean a lot to us.
Kindest,
RIXO
Ordered from here a few times and the…
Ordered from here a few times and the dresses are amazing quality! everywhere I go, I always get complimented on them so definitely recommend !
5 December 2025
Unprompted review
Reply from RIXO
Dear Maddy,
Thank you so much for your lovely review! We’re so happy to hear you’ve ordered from us a few times and that you’re loving the quality of the dresses. Getting compliments everywhere you go really is the best feeling! We really appreciate the recommendation and can’t wait to have you shop with us again!
Kindest,
RIXO
I am a long time Rixo fan and it rarely…
I am a long time Rixo fan and it rarely disappoints! One of the reasons I shop there is for the extended size options - love the inclusivity! However, I do wish *all* items came in 'extended sizes'. I always get compliments when I wear my Rixo dresses and have had positive in-store and online experiences. The clothes and accessories are unique and most definitely designed for women by women!
1 December 2025
Unprompted review
Reply from RIXO
Dear KC,
Thank you so much for taking the time to leave us a review, it truly means the world to us!
We’re absolutely delighted to hear you’re a long-time RIXO fan and that you’ve had consistently positive experiences both in-store and online. It’s especially wonderful to know how much you value our extended size options and our commitment to inclusivity; that’s something we care deeply about.
We also really appreciate your honest feedback around offering all styles in extended sizes. It’s an important conversation for us, and comments like yours genuinely help shape what we do next.
Thank you so much for being such a supportive part of the RIXO community! We look forward to bringing you many more pieces you’ll love.
Kindest,
RIXO
Sells clothes that fall apart after one wear
Bought a dress for £140 that literally fell apart after only one wear and they refused to do anything at all to compensate me. Absolutely shocking - don't buy from this brand.
4 December 2025
Unprompted review
Reply from RIXO
Dear Laura,
Thank you so much for taking the time to leave a review. We’re really sorry to hear how disappointed you’ve been with your experience - we completely understand how frustrating and disappointing this must be.
As explained, because the dress was purchased at the beginning of the year, we’re unfortunately unable to offer a replacement or compensation at this stage, as concerns raised some time after purchase are generally considered to be the result of wear and tear over time. We appreciate that this isn’t the resolution you were hoping for, and we truly regret that we couldn’t offer a more positive outcome on this occasion.
Thank you again for taking the time to share your experience, your feedback is truly valued.
Kindest,
RIXO
Wonderful as always!
5 December 2025
Unprompted review
Reply from RIXO
Dear Charlie,
Thank you so much for taking the time to leave us a review! It's much appreciated.
Kindest,
RIXO
Review previously sent
Ive already written a review for the latest raven dress I bought . Now I’ve received this email? Bottom of this missive you ask for reference number, I’ve never received so don’t have.?
Maybe you don’t know who I am. Confused??
11 December 2025
Unprompted review
Great experience!
I have shopped with Rixo now for a number of years and have always had a positive experience.
The clothing/accessories are so thoughtfully designed and of very good quality. Everytime I wear Rixo it gives me a little confidence boost.
3 November 2025
Unprompted review
Reply from RIXO
Dear Denise,
Thank you so much for your lovely review! We’re so happy to hear you’ve had such positive experiences with us over the years. It means the world to know that our designs and quality have made you feel confident every time you wear RIXO!
We’re so grateful for your continued support and can’t wait to be part of your wardrobe for many more moments to come.
Kindest,
RIXO
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