Road Runner Sports Reviews 

After over twenty years as a runner--of 5K's to Marathons-- getting shoes from RRSports, I can say that I have been totally happy. Here are some examples:
I bought my mom shoes hoping she would get into serious walking. She didn't, but said she was going to return the shoes--many months after my giving them to her. RRS accepted them with no questions.
I had a running groups of 7-8 graders and I met them many times at the RRS store in CM, CA. The employees were great with the kids, and I was able to extend my VIP benefits to them! How much more awesome can it get!?
I have bought about 47 pairs of running shoes from RRS.
The date I am giving as the date of experience will be the approximate date or receiving my first pair of just-for-walking shoes. :-)

30 year member, had enough. Web site impossible for last 6 months to order anyhting. Locked out all the time, sent one time code that never works, held on customer servce for 30 minutes no answer. I order $3100. every year for 3 decades. Response is nightmare. No more !!!

Staff is knowledgeable and friendly. Return policy is excellent. Being a member really pays off.

Road Runner Sports has an incredible selection of running shoes (and associated gear) to choose from. Anytime that I need/want a new shoe, they have it! Every order that I have placed with R.R.S. has been shipped from their warehouse PRONTO. And it usually arrives in just 2-3 days. Incredibly quick! The VIP membership program is a bit of a 'stinker'. Read the fine print so that you know the rules! It's a great program . . . if you know how to 'work the system'. But it is a bit deceiving. (I also had problems getting my Rewards discount to appear/ be applied to my order. A simple phone call to HQ always settles the glitches that I have had with ordering on the website.). Their promise on returns is accurate. You can trust this store!

They have a nice selection and a 90 return policy, which is nice.

I ordered a pair of running shoes online as a Christmas present for pick up at a location nearby. The people at the store gave me grief repeatedly over ordering shoes for pickup there that came from a different store. Beyond weird. I wanted to give you RR my business, but I don’t need the aggravation. I asked the person to clarify what they meant multiple times and I got the same answer over and over... “You should not order shoes for pickup here unless we have them in stock at this store.” They expected me to drive to a store 20 miles away to avoid me picking the shoes up in my neighborhood store… makes no sense to me.

Excellent staff who know the products and help you make a good choice for your specific need. I find it easy to return shoes if I need to. I have bought shoes both in store and online

I'm a runner and I have purchased all my running shoes from Road Runner Sports for over 20 years. They have a good selection and good description of all the shoes as well as quick delivery. Also, reviews by serious runners help to make my choices clearer. The membership program gets you free delivery and savings.

Store and online store has been pretty good to our family! Belong to VIP and benefits are great!

Easy to find products. Quick and painless to order and return if needed. Wish we had a store in the town I live in.

You have to buy a membership to get best pricing. That wouldn't be so bad but they don't offer free returns as a membership perk which is just wrong. If your order is lost it takes an unnecessarily excessive time to get a refund and you're told you need to call back in a week to check on it. They refuse to follow up with you via email about a lost package. You have to call back and wait on hold forever. Recording always says wait time 5 minutes. Ha-Ha. Wait time is never 5 minutes. 25 minutes, yes.

Why 5 Stars? At age 78, I don’t like shopping. Noel at Kildeer,IL proved me wrong. He explained the process, gave helpful advice and I left feeling like my time was well spent.

Excellent experience and shoe fitting in Crystal City VA. Minnie was my fit expert and she was amazing and knowledgeable. I have back and feet issues and I need quality shoes and inserts, which I was able to find at Roadrunners. Minnie found me several walking shoes and after a lot of trials, I settled on the Hokas. Unfortunately, Minnie wasn’t able to order them, but she was able to find me a pair of Brooks trail shoes. She also fitted me with inserts. It was a great experience and I would recommend stopping in to see Minnie.

I had a really disappointing experience with Road Runner Sports, and I want to share it in case it helps other parents — especially those with children who have sensory sensitivities.

My son has autism and is very sensitive about the shoes he wears. We went to the Road Runner Sports store hoping to find something that would work for him, but they had very limited stock in his size. Waiting in-store was difficult, and my son struggled during the long wait. The manager was not helpful at all and just told us to order online.

I placed an online order first thing Friday morning. The representative told me the shoes would ship the same day from San Diego and arrive the next day (Saturday). That didn’t happen. When I called to ask what was going on, they said I would have had to pay an extra $14.95 for priority shipping — which I was never told during the original call. Three days have passed since I placed the order and I still have no idea when the shoes will arrive.

I also tried calling their customer service, and the representatives were rude and acted annoyed that I was calling. Instead of giving me a clear answer, she just said someone would get back to me within 48 hours — which is not being helpful at all.

For a company that markets itself as a top running store with great customer service, this experience was incredibly frustrating — and it caused extra stress for both me and my son. I hope Road Runner Sports takes situations like this more seriously in the future and trains their staff to be more understanding and transparent, especially when dealing with families with special needs.

I only purchase my shoes on Road Runner sports. The website is easy navigate. The shoe catalogue is immense and I usually have my shoes within two or three days.

Been a member for well over a decade. Appreciate the discounted prices, however, in the last few years the constant pressure to upgrade to their most expensive membership level has been irritating...and can be somewhat misleading.

Great prices, membership is easy to cancel, even if you forget to cancel and are charged - just call them and they will refund the membership fee. The have 90 day test runs, so you can try shoes then return if they don't work for you. This site has been a lifesaver trying to find the right shoes! Highly recommend!

This company is terrible. I have been VIP member for sometime now, and I ordered a pair of shoes, and did not work out for me. So after less than 30 hours of having the pair and only wearing them 15 min or so, i decided to return them the next day. Went into the Costa mesa store and the associate told me i could not get a refund just a store credit because they were unsellable.. I have photos to back everything up. They hid behind their 90 day wear policy, and there are better retailers out there with a better exchange/return policy. I cancelled my VIP membership and never again will I buy from them. I even went to go speak with corporate office, and they said the decision made at store level stands, and they could not override that. They said they are equal in their decision making.

Staff was knowledgeable, I got an exceptional fit, so much so I got a second pair with inserts. They didn't push the inserts, just let them speak for themselves.

I have been buying running sneaks from you guys for years and years. Great prices and the most speedy delivery… how do you do it so well!?! Maybe hill sprints to be the fastest and “bestest”? Also, for those nerds like me that read all packaging, your sneaks have the most recent manufacture date so the foam is the freshest!