ROADSELL  Reviews 

A really weird experience, I’ve purchased many cars over the years.

I called to ask about a 2024 ranger, Ended up doing a deal, accepted for the PCP. A few days later they sent over the agreement, but for a 2023 model, lower spec, more mileages and £2000 less.

I called and said I think you’ve made a mistake. They said no we actually sold the car you ordered so thought we’d just apply for the finance for a different car. (As you do) so a credit search happened knowingly for a wrong car, then did they just expect me to say yes that’s fine il pay 60k for a car I don’t want. Really strange set up.

Jack was very easy to talk to and we got the deal done quickly and efficiently. Very happy with my new vehicle

Jack at Roadstar Automobile was fantastic. Buying a car can be stressful, but he made the whole thing easy. He was patient, honest and never pushy, and he took the time to understand what I actually needed.

You could tell he genuinely cared about getting it right for me, and I drove away really happy. Thanks for everything, Jack. I'd happily recommend him to anyone looking for a car.

Nothing short of being best in class service . From enquiry to delivery and follow up . Simply one of the best I’ve ever dealt with -

Top experience, unbelievable showroom,
I brought a defender and my salesman was micky, top bloke and very efficient getting this sorted within a matter of days
10/10.
Tom
BCT LOGISTICS LTD

Purchased a vehicle yesterday (unfortunately). Communication was atrocious, constant broken promises, avoid!

I purchased a Volkswagen amorak which I had viewed online. I had read some of the reviews and decided that I was going to travel down from Glasgow in order that I could view the vehicle and the premises before paying the balance. I was in communication with salesman Jack and on arrival at the showroom I was introduced with Jack. He offered tea and coffee and showed me to where the vehicle was parked. The vehicle and the showroom were very high-end spec. After showing me the vehicle and completing the documentation I was soon leaving for Glasgow with my new shiny Vehicle. I would consider buying from this showroom again as some of the vehicles on offer are that little bit different from the norm.

Happy with the service we have received so far. Jack was very accommodating, wasn’t pushy, and buying the car was hassle free.

Brought a Porsche Cayenne from Roadstar today, great service, pristine condition, they were really knowledgeable and friendly, talked through the whole process and car spec, very happy

Great service from Paul, smart dealership with some lovely stock.

Sold a Ranger Raptor to these cars via carwow. All pictures taken, thorough selection of images including all 4 tyres, two brand new for my peace of mind to sell (had over 3mm left on originals). Price agreed. Vehicle checked and agreed in excellent condition then haggled money off as tyres were new on front and mismatched. Absolutely disgraceful change when price agreed and awaiting payout. Their sales team were left messages prior to collection, no replies. Blunt on phone with terrible manner. Company that is run by con-men and terribly unprofessional.

Really quick to get a car turned around, however the after sales is a nightmare and not helpful at all. The motors are higher spec but come with some issues that you won’t see till after you drive it.

Very friendly informative
Made feel cormfortable, very professional
Customer Service brillant

Are roadstar hiding their name under Roadsell… seems a little dodgy.

Maybe because you sell make up beauties which are trolls once the rain wash’s it away.
Purpose of Ford Ranger -Sk71rzs 61k 2022 was for social only I owned for less than a week…
your driver drove it down with the wheel catching on the arch, damaging it even more. Sold as not damaged but local garage showed me where it has been in an accident. This was serious and MOT should have fail. You put your drivers and my life at risk and for other road users too! I was sick when I carried my family around in that knowning I could have been done, if a fatal accident occurred!
4 days of owning the transmission failed and needed replacing…

this is a company who:
1. threatens its customers physically
2. Sell illegal/unroadworthy motors - used warranty companies to repair the high cost damaged they are aware of, just to keep profits.
3. False advertise - car might not be the same you receive - all the rangers are the same. Ford wheel branded but mine has RS on strange and re listed 1 day after return which same fake picture.
4. Lies - on all accounts
5. Don’t provide full service history even when told they have it.
6. Provide dodgy service and MOT - mine was catalog as dangerous by a local garage due to wheel arch was obstructing the tyres turning.
7. Does not care about their own staffs life’s or yours delivering and driving these cars.
8. Dodge the law
9. With hold your money and steal your money I’m out of pocket £500 they won’t refund me.
10. Will ignore you until you get a final letter before court.

My advise is DONT NOT GO NEAR THEM… horrible people to deal with 2 girls on the desk are the only nice ones your speak to all others are criminals.
They bonce back and forth with changing directors names to avoid losing the company. Go check the gov website by searching Roadstar gov… th

Excellent service from the staff, plenty of choice on the forecourt. Drove away same day. Nikola looked after us very well 👍

Bought a ford ranger from this company 18th march within 2 months have had around 4/5 issues. Csr was never checked, i waited from 10-4pm in the showroom while i was repeatadly told the car is being checked prior to sale. It clearly was not. I have took the car to there garage for the work to be sorted and the garage have made a complete mess of the car by using a grinder to trim the wheek arches to stop them rubbing. The company have made zero efforts to ensure the work was carried out correctly. I will be persuimg this further as these should never happen to a customer.

I ignored the reviews as i thought they cant all be true and unfortunatly i have paid the price. Myself and partner are totally disgusted with the handling of this from start to finish. Please be careful when buying a car from this company

Great Service, Love my new car!

For the title proclaimed as the “UK’S NO.1 Luxury Car Dealer,” is only within a fairytale for Road-star Automobile LTD imagination.
Yes, they have fancy looking cars…. As Obi states the make up (body kit) makes them look good, but take that off and you see the truth. Careful, selected, inspected and serviced by Little Tikes technicians. (Actually this is even an insult to little tikes, probably built better than roadstar vehicles)

As a victim of this criminal activity company, being an ex owner of one of their ford rangers, Vehicles details: 21plate, license ending in RZS. Sold unroadworthy & with a fraudulent & illegal ghost M.O.T, As in this condition it would have been classed as (dangerous) in MOT Manuel - as the body modification restricted full turning. This should have failed MOT, but instead, it passed with no advisories. Also advices by citizens advice & under Section 75 of the Road Traffic Act 1988, it is a criminal offence to sell, supply, or expose for sale a motor vehicle in an unroadworthy condition. Oppsss…

Another issues the vehicle did not even last 1 week! I reported it feeling sluggish and erratic gear changes, then found out it needed a transmission needed replacement, oil leaks and more. (Stay tuned people)
Due to long distance sale 160miles, I paid for £250+ for the delivery, being a “prestige Luxury Dealer” I thought I would not have much issues, was I WRONG.

Upon delivery date, the driver turned into my road while the vehicle was making a loud plastic banging/grinding noise.
He handed me the keys and stated, he didn’t know what that noise was & to contact Roadstar to have it fixed. On my own investigation before accepting the ranger, I did my walk around with videos, showing any issues found.

The issue which was creating the noise was identified by myself & they had bodged the front right Body kit plastics up with sliver screws on a black wheel arch and the mud Bent up
(Nice make up, Obi…). I was annoyed & couldn’t understand why, didn’t your driver take this back once he know it had issues? Instead he had caused further damage bring it 160 miles down. As I brought the vehicle out right of £21K+… Roller shutter keys never worked either and in fact was completely the wrong style of keys to open it. (Can’t make this sh*t up)

Annoyed but therefore, I didn’t think it would be a massive issues and could fix it with roadsters help… Roadstar had agreed to over the phone to get the bumper/arch fixed & advised me to get an auto locksmith out to get a key for it. They failed to pay any charges for inspection. Even when they said they would cover the cost. (They would only confirm over phone and never email.)

I called multiple auto locksmiths and all said the same, you can not pick the locks and you require a new barrel, roadstar had agreed on my buying a new barrel and replacing it, I was told to email over the receipt, which I did and I never got paid, even after multiple emails sent with receipts asking for it to be refunded…

I took the vehicle to the body repair specialist , the guy looked at the front bumper for 1 minute told me the car has had a dry paint repair and the vehicle has also had front bumper damage! I was told/sold the vehicle was in great condition which no damages, which lead to more disappointment. Roadstar was informed and they completely ignored that comment on emails, couldn’t even justify or apologise. With it booked, to get this repaired. Roadstar made no agreement to cover the cost.

Within 4 days, and only short drives less than 40 miles. There was a horrible metallic grinding noise coming from the engine bay which was so loud. I informed roadstar and they advised they would cover the cost and get requested me to get it booked into a local garage. Once again they never covered the cost even when instructed by them. The garage advised transmission needed to be replaced and not to drive the vehicle as it is in a dangerous state.

(episode 2 incoming)

We unfortunately bought 3 rangerovers from them in 2019 totalling over 160K and within the first year, the first cars engine blew followed by engine failure on all three cars within a couple of years. The cars are not reflective of the mileage shown and overall would advice caution when purchasing their vehicles . We will be pursuing legal action against them.

Do not touch this place - drove three hours to collect my new car as arranged and reservation fee all paid.
Get there and the car is not there it’s broken.

Joseph the sales man or anyone phoned to tell me this.
Once there all they were trying to do is get me to buy a more expensive vehicle.

Now trying to get refunded for my insirance that I had to cancel and expensive to go there.

Stay clear otherwise you will regret it.