Staff are attentive and helpful. I asked for assistance in finding a spot cleaner for carpet and was swiftly shown where they are located saving me time from going through the many useful household... See more
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Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Water Filter Purchase
Bought a set of water filters and electric scrubbing brush. Water filter price was very competitive with 40% discount. Robert Dyas is one of the few shops which recycles the old water filters and one of the main reasons I shop there.
Very helpful staff
Easy to order and delivery was good
Easy to order and delivery was good
Easy ordering and fast delivery
Easy ordering and fast delivery. Great product too!
Not all of the item has turned up yet…
Not all of the item has turned up yet and I am still waiting for a resolution

Reply from Robert Dyas
Item quickly delivered and priced fairly
Electric ceiling fans
Delighted with the products supplied.
Good quality and speedy delivery.
We are looking to purchase more !
CLOSE FARM COTTAGES
I want to rate a minus
I want to rate a minus. I’ve been informed by evri, my items has been damaged beyond repair. When queried i have been informed simply contact Robert Dyas. Shocking process in 2026! A seamless process would prevent poor reviews!

Reply from Robert Dyas
Easy ordering and good delivery
Straight forward ordering with on time delivery. All stages of order and delivery process were provided to keep buyer fully informed.
Put an order in for a vidaXL Parasol…
Put an order in for a vidaXL Parasol Sand White on the 15th July, received order confirmation the same day. On the 16th July 2026 received another email form Robert dyer’s saying it was dispatched and another from Evri saying they are waiting for the parcel. Been checking Evri throughout the week only for it to say “we’re awaiting the parcel”, it states online the order shall be with me within 2-4 days and will be with me by the 22st July. On the 21st July I phoned to see where it was to be told they would speak to the supplier and ring me back or email me, nothing! Then on the 22nd rang again only to be told it’s been dispatched and they will send me a email ( the email was the same email that was sent on the 16th, confirming it was dispatched on the 16th July ). Phoned back up straight after only for them to say they would speak to the supplier and will ring me back at 17.00pm ( and I what a surprise nothing! ). The tracking on the 22nd from EVRI still states it’s waiting for the order.
Took my money but no delivery, told me you’ll get back to me and nothing…. angry 😡

Reply from Robert Dyas
Item was ready to be collect next day…
Item was ready to be collect next day as advertised.
Received my order a few days earlier…
Received my order a few days earlier than expected which was great.
Very pleased with what I ordered.
I have had other items from Robert Dyas and I’ve always been happy with there deliveries.
And with the items Ive ordered.
Helpful staff at Robert Dyas
I was looking for a mini garden hoe at Robert Dyas and found one (Wilkinson brand). The staff members were very helpful. At the counter, the staff member advised me to activate my My Dyas card online as it had been frozen. Helpful staff.
Miss-leading website!
placed an order online Monday, the website stated this will be delivered by Wednesday 22nd, followed up by an email confirming this date. The day arrives and the order has not even been dispatched! i then called and requested a refund and as they have printed a label this can not be offered, i have to wait until it arrives whenever that may be before paying to send the item back for a refund.
don't advertise delivery dates if you don't intend to stick to them when customers rely on these for important purchases!
order still not even dispatched by COP.

Reply from Robert Dyas
Excellent service
Excellent service, item arrived within 2 days and we are really pleased with it. The quality is better than we thought it would be, assembly was easy, as there was only 1 person doing it, took a few hours.
My order with Robert Dyas was expedited…
My order with Robert Dyas was expedited swiftly and the order arrived when expected. I was happy with how it all went through and would have no problem ordering something in the future.
Ordered a chair which was perfect for…
Ordered a chair which was perfect for me and a good price. Website was easy to use.
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