Robert Dyas Reviews 

55,659
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 16,461 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, attentive, and knowledgeable, often assisting with finding items or offering personal attention. Many also appreciate the wide range of products, noting that items are frequently well-packaged and arrive in excellent condition, often exceeding quality expectations. However, some customers faced significant delivery issues, such as items not arriving, misdelivery, or poor tracking and communication. Products occasionally arrived damaged or didn't match online descriptions, with some reviewers finding certain items less robust. Despite this, many others reported quick, efficient delivery and were pleased with their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, often finding items they wanted that... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting positive... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Order

Clients share ambiguous opinions on order, with some reviewers having positive experiences, citing easy... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items like picnic tables,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are attentive and helpful. I asked for assistance in finding a spot cleaner for carpet and was swiftly shown where they are located saving me time from going through the many useful household... See more

Rated 5 out of 5 stars

The garden bench I purchased was supposed to arrive in three days but arrived in two days which was great, I assembled it following the instructions and it all went smoothly. I did use gorilla glue o... See more

Rated 5 out of 5 stars

The staff in Sevenoaks store were exceptionally supportive. They helped me find all the arts and crafts items I needed for my son and his friends. The items were of great quality and very affordable.... See more

Rated 5 out of 5 stars

I bought delphinium plants. They were sent quickly free of charge to me and the plants were in excellent condition. They had been placed upright in a cardboard box in such a manner that the blooms wer... See more


Company details

  1. Electronics store
  2. Kitchen supply shop
  3. Lighting Shop

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(55,659)

16,207 reviews in the last 12 months

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Rated 5 out of 5 stars

Water Filter Purchase

Bought a set of water filters and electric scrubbing brush. Water filter price was very competitive with 40% discount. Robert Dyas is one of the few shops which recycles the old water filters and one of the main reasons I shop there.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Not all of the item has turned up yet…

Not all of the item has turned up yet and I am still waiting for a resolution

16 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good afternoon Gavin,

Thank you for your review and I am sorry to hear this.

I have double checked your case and I can see that we have queried the missing parts with our supplier already.

It seems that 1 further parcel is still with the courier at this point and we are working on getting this delivered to you ASAP.

Apologies again for the delay,

Jack - Robert Dyas Customer Relations

Rated 1 out of 5 stars

I want to rate a minus

I want to rate a minus. I’ve been informed by evri, my items has been damaged beyond repair. When queried i have been informed simply contact Robert Dyas. Shocking process in 2026! A seamless process would prevent poor reviews!

22 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Hello Samuel,

Thank you for your review and I am so sorry to hear this.

As Evri are the courier, they can not action anything on behalf of ourselves concerning your order.

So that we can resolve this for you, please do contact our Customer Care Team directly and a full refund or replacement can be shipped promptly to you.

Kind regards,

Jack - Robert Dyas Customer Relations

Rated 1 out of 5 stars

Put an order in for a vidaXL Parasol…

Put an order in for a vidaXL Parasol Sand White on the 15th July, received order confirmation the same day. On the 16th July 2026 received another email form Robert dyer’s saying it was dispatched and another from Evri saying they are waiting for the parcel. Been checking Evri throughout the week only for it to say “we’re awaiting the parcel”, it states online the order shall be with me within 2-4 days and will be with me by the 22st July. On the 21st July I phoned to see where it was to be told they would speak to the supplier and ring me back or email me, nothing! Then on the 22nd rang again only to be told it’s been dispatched and they will send me a email ( the email was the same email that was sent on the 16th, confirming it was dispatched on the 16th July ). Phoned back up straight after only for them to say they would speak to the supplier and will ring me back at 17.00pm ( and I what a surprise nothing! ). The tracking on the 22nd from EVRI still states it’s waiting for the order.

Took my money but no delivery, told me you’ll get back to me and nothing…. angry 😡

22 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Michelle,

Thank you for your review and I am truly sorry to hear this.

So that I can look into this and speed along a resolution, I have sent you an email separately requesting a few more details.

If you can get back to me at your earliest convenience, I would love to assist further.

Kind regards,

Jack - Robert Dyas Customer Relations

Rated 4 out of 5 stars

Helpful staff at Robert Dyas

I was looking for a mini garden hoe at Robert Dyas and found one (Wilkinson brand). The staff members were very helpful. At the counter, the staff member advised me to activate my My Dyas card online as it had been frozen. Helpful staff.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Miss-leading website!

placed an order online Monday, the website stated this will be delivered by Wednesday 22nd, followed up by an email confirming this date. The day arrives and the order has not even been dispatched! i then called and requested a refund and as they have printed a label this can not be offered, i have to wait until it arrives whenever that may be before paying to send the item back for a refund.

don't advertise delivery dates if you don't intend to stick to them when customers rely on these for important purchases!

order still not even dispatched by COP.

22 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good afternoon Tim,

Thank you for your review and I am sorry to hear this.

After looking into your case, I can confirm a full refund has now been processed back to your original method of payment and I have personally sent you a confirmation email.

I am sorry again and if you need anything further, please let us know.

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Excellent service

Excellent service, item arrived within 2 days and we are really pleased with it. The quality is better than we thought it would be, assembly was easy, as there was only 1 person doing it, took a few hours.

17 July 2026
Unprompted review

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