Robert Dyas Reviews 

55,337
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 16,428 reviews, reviewers had a great experience with this company. Customers frequently praise the wide variety of useful, good quality items and the helpful, knowledgeable staff. The ordering process is often described as easy and straightforward, with many valuing online shopping and click-and-collect convenience. Conversely, a small portion of people felt delivery services were inconsistent, citing significant delays or damaged goods from poor packaging. Some also faced order fulfillment issues, like unexpected cancellations or click-and-collect difficulties. Products occasionally arrived with physical defects such as scratches or marks, or were not as sturdy as expected.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising speedy delivery, good... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and polite... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers finding the online ordering... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction, noting good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well laid out shop (in Galleries shopping centre in Bristol centre), helpful staff (despite the heat!) and good sale prices on solar fairy lights and lanterns Great variety of useful items stocked

Rated 4 out of 5 stars

I originally ordered this sunbed on 23rd June with a delivery date of 2nd July. That date then changed to 6th July, which I amended to 9th July due to being away from home. When the parcel arrived I... See more

Rated 4 out of 5 stars

Delivery was amazing. Can't fault him. Friendly and helpful. I paid nearly £400 for a 5x7 shed and the quality of the build was not the best. Nails missed other bits of wood to join the framing... See more

Rated 5 out of 5 stars

Everything was great. Ordering and paying was easy. Tracking before delivery was great, and enhanced by letting me know the name of the operative who would deliver - I liked that touch. The goods arr... See more


Company details

  1. Electronics store
  2. Kitchen supply shop
  3. Lighting Shop

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

55k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(55,337)

15,899 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Glendale Deluxe Renaissance Sage Sunbed

I originally ordered this sunbed on 23rd June with a delivery date of 2nd July. That date then changed to 6th July, which I amended to 9th July due to being away from home. When the parcel arrived I only received the cushion and not the sunbed frame, I called Robert Dyas to advise and was promised a call back by close of business the next day, 10th July. I did not receive a call and chased again on 13th July. They had dealt with my call and promised that the sunbed would be delivered by 16th or 17th July, but no explanation to why I not been called or emailed to advise of this. I was very pleasantly surprised when the whole sunbed arrived the very next day. The sunbed and cushion are very comfortable and I am glad I ordered it but it was a shame the delivery was messed up.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and rotary dryer

Great search eingine brought me straight to the Brabantia rotary 30m, 3 arm dryer that I wanted. You had in stock and delivery was promised free and early the following week. Recommend this rotary had the same one for 10 years, so ordered it again. Great service from Robert Dyas and DX delivery couriers great communication & again once it left RD and delivery was brilliant. Thrilled new rotary firmly in place. Thanks everyone.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery service

Was told.delivery would be next day,a week later no items and an email.saying another week. Quick enough to take your money but poor service.

17 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Ian.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are very sorry to hear about the delay with your order and understand how frustrating this must have been, especially after being advised that your delivery would arrive the next day.

While we always strive to dispatch and deliver orders within the estimated time frame, delays can occasionally occur and we sincerely apologise for the inconvenience and disappointment this has caused.

We appreciate your patience and value your feedback, as it helps us to improve our service. If you require any further assistance with your order, please do not hesitate to contact our Customer Care team. We will be happy to look into this for you and provide any support you may need.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 5 out of 5 stars

The lady I spoke to on the phone was…

The lady I spoke to on the phone was helpful as I was in a state as I first said I wouldn't be in today in answer to email saying collection today, but then decided to cancel what I was going out for so I did 2nd email saying I would be in so I rung & explained everything & she was very understanding & clarified with them I would be in today.

17 July 2026
Unprompted review
Rated 2 out of 5 stars

Item is not arrived on the day it was…

Item is not arrived on the day it was predicted. Also, I could not track this item as it was part of a double Delivery the first item had been delivered and it would not let me track the second part. Called customer service who tried to call the courier who apparently closes it at 4 pm in the afternoon. So still don’t know when it will arrive..

16 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning RS,

Thank you for your review and I am sorry you are missing parts of this order.

After looking into this for you, I can confirm that the second item has been successfully delivered today, 17th July.

I do hope you enjoy your new purchases, however if you need anything further, please let us know.

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Fabulous garden chairs

Great service, great product, delivery was earlier than stated, easy to order and item packaged extremely well and secure. Fabulous garden chairs best I have seen in a long time. Shocked at how great the quality and look of the items. Happy with the price as they look much more expensive great sturdy chairs. Would definitely recommend this company and product.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

The Bluetooth headphones purchased are…

The Bluetooth headphones purchased are excellent value in regard to price and quality of sound.
The advice provided by the shop assistant was really helpful..The shop assistant was extremely polite, patient and kind natured.
The staff at the Christchurch branch are consistent and professional in their approach.They genuinely provide an excellent customer service.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for delivery of item two…

Still waiting for delivery of item two weeks after being informed that it had been dispatched.

16 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good morning A Hedley,

Thank you for your review.

Please accept my apologies that you have yet to receive your order from us.

Whilst I have sent you a more indepth email via your case, I can confirm that this has now been refunded in full, as I believe your order has been lost in transit, I am sorry.

Apologies again and if you need anything in the future, please let me know.

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

My purchase was quick and easy

My purchase was quick and easy. Website easy to navigate, check out very simple and safe.
My item arrived very quickly, packing was sturdy and appropriate. No complaints very happy, the whole experience was wonderful. Thank you

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly people working here

Only went here to buy a few household items for cleaning. Staffs were very friendly. One of them even helped me to get the door as I have a pram with me.

13 July 2026
Unprompted review

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