Well laid out shop (in Galleries shopping centre in Bristol centre), helpful staff (despite the heat!) and good sale prices on solar fairy lights and lanterns Great variety of useful items stocked
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Company details
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Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Glendale Deluxe Renaissance Sage Sunbed
I originally ordered this sunbed on 23rd June with a delivery date of 2nd July. That date then changed to 6th July, which I amended to 9th July due to being away from home. When the parcel arrived I only received the cushion and not the sunbed frame, I called Robert Dyas to advise and was promised a call back by close of business the next day, 10th July. I did not receive a call and chased again on 13th July. They had dealt with my call and promised that the sunbed would be delivered by 16th or 17th July, but no explanation to why I not been called or emailed to advise of this. I was very pleasantly surprised when the whole sunbed arrived the very next day. The sunbed and cushion are very comfortable and I am glad I ordered it but it was a shame the delivery was messed up.
Great service and rotary dryer
Great search eingine brought me straight to the Brabantia rotary 30m, 3 arm dryer that I wanted. You had in stock and delivery was promised free and early the following week. Recommend this rotary had the same one for 10 years, so ordered it again. Great service from Robert Dyas and DX delivery couriers great communication & again once it left RD and delivery was brilliant. Thrilled new rotary firmly in place. Thanks everyone.
Great shop and friendly staff
Good price and easy to order
Good price and easy to order. Also delivery was much quicker than indicated when ordering
Delivery as promised
Delivery as promised, step stool as described, straightforward transaction.
Poor delivery service
Was told.delivery would be next day,a week later no items and an email.saying another week. Quick enough to take your money but poor service.

Reply from Robert Dyas
The lady I spoke to on the phone was…
The lady I spoke to on the phone was helpful as I was in a state as I first said I wouldn't be in today in answer to email saying collection today, but then decided to cancel what I was going out for so I did 2nd email saying I would be in so I rung & explained everything & she was very understanding & clarified with them I would be in today.
easy to use website
easy to use website with fast and effective delivery
Item is not arrived on the day it was…
Item is not arrived on the day it was predicted. Also, I could not track this item as it was part of a double Delivery the first item had been delivered and it would not let me track the second part. Called customer service who tried to call the courier who apparently closes it at 4 pm in the afternoon. So still don’t know when it will arrive..

Reply from Robert Dyas
Competitive pricing
Competitive pricing . Easy ordering online & speedy delivery!
Fabulous garden chairs
Great service, great product, delivery was earlier than stated, easy to order and item packaged extremely well and secure. Fabulous garden chairs best I have seen in a long time. Shocked at how great the quality and look of the items. Happy with the price as they look much more expensive great sturdy chairs. Would definitely recommend this company and product.
The Bluetooth headphones purchased are…
The Bluetooth headphones purchased are excellent value in regard to price and quality of sound.
The advice provided by the shop assistant was really helpful..The shop assistant was extremely polite, patient and kind natured.
The staff at the Christchurch branch are consistent and professional in their approach.They genuinely provide an excellent customer service.
Fair prices.
Still waiting for delivery of item two…
Still waiting for delivery of item two weeks after being informed that it had been dispatched.

Reply from Robert Dyas
Required goods in stock and easily…
Required goods in stock and easily found. At checkout lady dealt with a Dyas app problem and sorted out spending some accrued credit.
Thanks
My purchase was quick and easy
My purchase was quick and easy. Website easy to navigate, check out very simple and safe.
My item arrived very quickly, packing was sturdy and appropriate. No complaints very happy, the whole experience was wonderful. Thank you
The assistant was very helpful and gave…
The assistant was very helpful and gave good advice regarding the purchase.
Friendly people working here
Only went here to buy a few household items for cleaning. Staffs were very friendly. One of them even helped me to get the door as I have a pram with me.
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