Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Very professional and informative
Very professional and informative
4 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased you were happy with the service. Have a wonderful day, Jennifer
Very good visit for our annual heat…
Very good visit for our annual heat pump service. The engineer was very thorough and gave us great advice on what we can do to monitor / manage our heat pump and what to look for when preparing for the winter season.
Well coordinated and proactive action in arranging the appointment. Much better than previous experiences when we had to chase Daikin for a service.
4 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're delighted to hear you had a very good experience with your annual heat pump service, and that our engineer provided thorough service and valuable advice. We're also pleased that the appointment coordination was much improved.We truly appreciate your kind words!Best regards, Kat
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that everything went well and was sorted for you.Best regards, Kat
Robert has been ro my property a couple…
Robert has been ro my property a couple of times and both times has been very courteous and efficient at finding the fault with my heat pump and rectifying it.
He has also completed a full service and kindly explained in more detail how to manage the system. He is obviously very knowledgeable and experienced in his field.
18 August 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Robert provided courteous, efficient, and knowledgeable service, and that he was able to help you understand your heat pump system better. We'll be sure to pass your kind words on to him.Best regards, Louise
Very knowledgeable and efficient …
It’s lovely to have the same engineer coming out time after time.
He was polite, efficient and friendly
He was fully knowledgeable in what he was doing to test everything to keep us safe
Thank you
3 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that you had a positive experience with our engineer, and we truly value your kind words about his politeness, efficiency, and knowledge.Best regards, Jennifer
This was our first experience of Robert…
This was our first experience of Robert Heath, who visited to carry out remedial work and to carry out the annual service. The follow up to our request for a visit was very good in terms of communication and the engineer was able to identify, correct and explain a number of faults arising through incorrect settings, as well as complete the service.
3 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a positive review. We are delighted to hear about your excellent first experience with Robert Heath Heating and that our engineer was able to resolve your issues effectively. We appreciate your kind words about our communication and the engineer's professionalism.Best regards, Louise
Reply from Robert Heath Heating Limited
Thank you for your lovely review. We're glad to hear you had a positive experience.Best regards, Jennifer
Daikin heat pump service , left with a leak!
Paul came to service my daikin heat pump today, and all he left me with was a leak !
2 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We are truly sorry to hear about the issue you've experienced following your recent service visit.We would like to investigate this matter further and ensure it is resolved for you. Please could you email us at CS@robertheath.co.uk with more details, so we can escalate this to the relevant team?Best regards, Jennifer
Gas safety check
Got a text message to say we were next on route & that engineer would be here shortly.
Over an hour later the engineer arrived. He checked the boiler, meter & airing cupboard & said everything was ok. On other gas safety checks I've had to sign to say they've been & completed the check but he said that I didn't need to.
2 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We are pleased to hear that our engineer completed the checks for you.We apologise for any inconvenience caused by the delay in his arrival and understand your concern regarding the signing of the safety check. We would like to look into this further for you, so please could you email us at CS@robertheath.co.uk with more details?Best regards, Steffan
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that all your problems were sorted and you're happy with the work.Best regards, Elise
Courteous
Courteous , professional , gave me information on some of the work that needed to be explained
2 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service courteous and professional, and that you received helpful information. Have a wonderful day, Tom
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased to hear you had a positive experience with our engineer.Best regards, Tom
Very happy with the service.thank.you.
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear you were very happy with the service.Best regards, Tom
The Engineer Peter was very helpful and…
The Engineer Peter was very helpful and knowledgable with our Daikin air pump system. Super polite and professional.
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a kind review. We're delighted to hear that Peter was very helpful, knowledgeable, polite, and professional during his visit. We will be sure to pass your lovely feedback on to him.Best regards, Steffan
Very professional and friendly service…
Very professional and friendly service on every occasion from Dave and now Steve. Would recommend them to snyone
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're delighted to hear you've had professional and friendly service from both Dave and Steve, and that you would recommend us. We truly appreciate your feedback!Best regards, Elise
The engineer was so polite and…
The engineer was so polite and understanding I'm disabled and in a wheelchair he even helped with putting things back in place for me I couldn't be more happy with the service and the engineer I've had some rude arrogant staff before I wish they were all like the guy who came today
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear about the exceptional service you received from our engineer today. It's fantastic to know that he was polite, understanding, and went the extra mile to assist you with putting things back in place, especially given your circumstances.We truly appreciate your kind words, and we're so pleased that this engineer made such a positive impression. We always strive to provide this level of care and professionalism, and your feedback is incredibly valuable.Best regards, Jennifer
A total waste of my time
I have a Daikin bronze cover for my air source heat pumps in my second home . Today I had to drive from london at 6am to be there for the engineer at 8 am He arrived at 12.30 without a ladder to reach the units ( 3 metres from
The ground) and then realised he was not qualified to service the units that Daikin had installed. So the whole day was a total waste of his and my time.
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. I'm truly sorry to hear about the incredibly frustrating experience you've had with your recent service appointment, particularly the long journey, the delay, and the issues with equipment and qualifications. I understand how inconvenient and disappointing this must have been.We would like to escalate your issue to our Management team for a thorough review. Please contact us via email at CS@robertheath.co.uk with details of your experience so we can look into this for you.Best regards, Steffan
The service was done extremely well
The service was done extremely well. The engineer was very polite and was a pleasure to have doing the work.
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you were pleased with the service and the engineer.Best regards, Elise
Nightmare company whose engineer…
Nightmare company whose engineer thought it was ok to just put a card through the door on 2 occasions without even knocking isn’t acceptable then to get a letter from housing association due to gas service not being done . Finally today the engineer that came knocked on the door was a lovely polite gentleman just pity all engineers are not like him when you take time off work to be at home .
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review.We are truly sorry to hear about the inconvenience and frustration caused by the initial missed appointments and the subsequent letter from your housing association. We understand how disruptive it can be to take time off work for an appointment, only for it not to be fulfilled as expected.We are, however, pleased to hear that the engineer who attended today provided you with excellent service and was polite and professional. We value all feedback, both positive and constructive, as it helps us to improve our services.We would like to look into the issues surrounding the previous visits in more detail. Please could you email us at CS@robertheath.co.uk so we can escalate this for further review?Best regards, Kat
Our standing world as always
Our standing world as always , enginer was helpful respectful and 100% knowledgeable about the fault. All fixed amd have heating again. 100% become recommended for anyone with heating or boiler problems.
1 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for your kind words and for taking the time to leave us a review. We're delighted to hear that our engineer was able to help you and resolve the fault efficiently. We appreciate your recommendation!Best regards, Tom
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