Robert White Photographic Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the highly professional staff who provide expert advice and support when choosing photographic equipment. Consumers consistently note that orders arrive promptly, are securely packaged, and that browsing products on the user-friendly website is both seamless and efficient. Buyers often highlight the extensive product knowledge and friendly demeanor of the team, making every transaction thoroughly pleasant and reassuring. Though some customers experienced minor delivery delays caused by external couriers or noted occasional packaging inconsistencies, the overall sentiment remains exceptionally positive across nearly all completed orders.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive as described and live up... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting extremely fast shipping and secure... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fairly compact lens to use with my R5 Canon. With quality construction and a smooth focus wheel it's a pleasure to use. Often described as dreamy while wide open but super sharp at F5.6. Care is nee... See more

Company replied

Rated 5 out of 5 stars

Excellent BUT Well done on getting my Voightlander lens hood out to me next day. Notwithstanding that excellent service, I'd like to pull Robert White up about why everything they sell via G... See more

Company replied

Rated 5 out of 5 stars

Jack at Robert White Photographic went above and beyond helping me track down a part, that was now sadly out of production. Whilst many emails and photos were exchanged, with the thought, that maybe... See more

Company replied

Rated 5 out of 5 stars

This shop is an astonishing place. A proper photography shop A little hard to find on your first visit (you need the third and final entrance onto the industrial park). Its staff super professio... See more

Company replied


Company details

  1. #14 of 41 best companies in Photography shop
  2. #9 of 40 best companies in Camera shop

Written by the company

Established in 1982, Robert White is an official supplier of Voigtlander, Arca-Swiss, Hasselblad, Toyo, Gitzo, Quantum, LEE Filters, Hasselblad, Fogg, Hedler, Tether Tools, Triggersmart & Walkstool


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(346)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service, very good price

Brilliant service - I needed a lens very quickly. Great communication from the team to confirm it would arrive on time, and it did! Very friendly team, and a very good price.

10 July 2025
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Reply from Robert White Photographic

Hi Stuart, thank you so much for taking the time to leave a review. Great to hear the lens arrived on time and that you had a positive experience with your purchase. We look forward to being of service in the future. Thanks again for choosing us, and happy shooting!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I needed an old piece of equipment to go with my old camera. The gentleman I spoke with knew his stock thoroughly and was able to find me exactly the right piece of equipment I needed immediately (and they could possibly have sold me an expensive part).
Wouldn’t hesitate to recommend.

10 July 2025
Unprompted review
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Reply from Robert White Photographic

Hello Julie, thank you so much for taking the time to leave a review, we really do appreciate it. It was a pleasure to meet you the other day and to hear the story behind your father's camera. It is lovely to think it is still being used and enjoyed after so many years.

Rated 5 out of 5 stars

Love this company

Love this company, always on hand to help, blistering delivery. One of the best photo dealers in the UK

3 July 2025
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Reply from Robert White Photographic

Hello Mark, thank you for leaving such a complimentary review, we really do appreciate it. Looking forward to being of service again in the future.

Rated 5 out of 5 stars

The items was promptly shied and…

The items was promptly shied and delivery in Canada

30 June 2025
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Reply from Robert White Photographic

Hello Albert, many thanks for taking the time to leave a review. Great to hear your order arrived safely in Canada. We look forward to being of service in the future.

Rated 5 out of 5 stars

The item was well packaged and…

The item was well packaged and delivered within the estimated time frame. Haven’t used the item yet but it looks awesome and the final piece (for now lol) in my filter system.

30 June 2025
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Reply from Robert White Photographic

Hello Mark, thank you for taking the time to leave a review. Great to hear the filter arrived on time. We look forward to being of service in the future.

Rated 5 out of 5 stars

Great

Great, speedy delivery.

19 June 2025
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Reply from Robert White Photographic

Hello Stuart, thank you for leaving a review and we look forward to being of service in the future. Enjoy the lens!

Rated 5 out of 5 stars

Great service!

Considering I was only making a really small purchase, I was treated like I was buying a very expensive camera. Great service and well priced products.

19 June 2025
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Reply from Robert White Photographic

Hi Andy, thank you for taking the time to leave a review. We really do appreciate it.

Rated 5 out of 5 stars

Very competitive pricing

Very competitive pricing, excellent stock, well packaged and delivered swiftly - the first class service I have come to expect from Robert White over the years - many thanks!

12 June 2025
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Reply from Robert White Photographic

Hello Henry, thank you for taking the time to leave a review. It is great to hear we are consistently providing an all round excellent service. Look forward to being of service to you in the future.

Rated 5 out of 5 stars

Battery O-Ring Seel replacements for Hasselblad.

This was an obscure item, a small o-ring around the battery of a Hasselblad X1D/2D and one I have lost on a nuber of occassions and manage to retrace where did a battery change and find them. I think going forward Hasselblad should ship the cameras with 10 spare o-rings (Not an expensive item considering the cost of the camera) Kind Regards Paul Sinclair.

9 June 2025
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Reply from Robert White Photographic

Hi Paul, thank you for leaving a review. Sorry it took so long to get these replacement battery o-rings. We got there in the end!

Rated 5 out of 5 stars

I was not sure on what to order for my lens hood

I was not sure what to order as so many options on the site so a quick call that was answered promptly and answered within ten minutes or so via email. Lens hood and cap was ordered off the site no problem at all. Came well packaged and on time. I would definitely recommend this company.

9 June 2025
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Reply from Robert White Photographic

Hi David, pleased we could be of assistance and confirm the correct lens hood and cap combination. There can be a confusing number of options with some lenses. Look forward to being of service in the future.

Rated 5 out of 5 stars

This is my first expExcellent store!erience ordering…

This is my first experience ordering from this store. Fast and pleasant service. Super fast shipping. I am very happy with everything! Excellent store!

5 June 2025
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Reply from Robert White Photographic

Hello Anton, thank for taking the time to leave a review. We look forward to being of service in the future.

Rated 5 out of 5 stars
Robert White Photographic logo

Reply from Robert White Photographic

Hello Christiaan, thank you so much for taking the time to leave a review and hope the L-Bracket is working well for you.

Rated 5 out of 5 stars
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Reply from Robert White Photographic

Hello Steve, thank you for taking the time to leave a review. Great to hear the delivery was on time! :-)

Rated 5 out of 5 stars
Robert White Photographic logo

Reply from Robert White Photographic

Hello William, thank you for taking the time to leave a review. We look forward to being of service in the future.

Rated 5 out of 5 stars

Well packaged

Well packaged, and prompt delivery.

12 May 2025
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Reply from Robert White Photographic

Hello Stephen, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Perfect and expert dealer

Friendly, expert communication, excellent shipping and delivery. Robert White is always right on the spot in every possible way.

7 May 2025
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Reply from Robert White Photographic

Hello Theodore, thank you for taking the time to leave a review and for the very positive feedback :-)

Rated 5 out of 5 stars

great service

fast delivery. great packaging, great product. very nice communications.

8 May 2025
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Reply from Robert White Photographic

Hello Harold, thank you for taking the time to leave a review. Hope you are enjoying the new lens!

Rated 5 out of 5 stars

Very efficient company.

This is the first time I've dealt with Robert White for many a long year. I used love going to their shop in my lunchbreak, when I worked in the City.
I was interested in buying a particular manual lens for my Fuji cameras.
Their price was competitive and the website was easy to navigate.
I received the goods extremely quickly and well packaged.
Communication, via email, was first class.
All in all, a great experience.

6 May 2025
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Reply from Robert White Photographic

Hello Richard, thank you for taking the time to leave such a positive review and for your continued custom. We hope you are enjoying your new lens and making the most of the glorious weather we are currently having :-)

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