Robinsons Electric Reviews 

52
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We chose our NEFF washer/dryer after having a dreadful experience with a major department store in London, so the contrast with R A Robertson could not have been greater. From the moment... See more

Company replied

Rated 5 out of 5 stars

Graham & Mike fitted an integrated dishwasher we had ordered via Euronics. Arrived on time, when they said they would, and did a great job in installing the machine and putting the cabinet door on.... See more

Company replied

Rated 1 out of 5 stars

The company has fail to provide any sort of invoice and has completely ignore all possibility of contact from the customers. With no invoice, I cannot seem to claim from my insurance as they require i... See more

Company replied

Rated 5 out of 5 stars

Enquired recently about Commercial TVs for our accommodation business. Phil was extremely helpful and, even though he couldn't supply to us as we were way outside the delivery area (Somerset!), he gav... See more

Company details

  1. TV shop
  2. also in
  3. Appliance shop
  4. Electrical repair shop
  5. Electronics store

Information provided by various external sources

Robinsons Electric based in Lancaster and Kendal are a Euronics member selling major electrical brands and Hotel Televisions at very competitive prices.


Contact info

4.0

Great

TrustScore 4 out of 5

52 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.0

All reviews

(52)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I sorry I can't remember the gentleman…

I sorry I can't remember the gentleman name, but he was excellent very patient with us explain how the radio we bought in very fine detail we both said my wife and l we could not I ask for more, a credit to your company.

12 November 2019
Unprompted review
Rated 5 out of 5 stars

great local business!

Rather than just using the local currys, this is a step up in the quality of advice and the level of service. Installation was free and the price was the same as online, plus i felt that supporting a local business is good too! I'm sure that if anything goes wrong I will be able to get the help i need... Excellent and highly recommended!

6 November 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

Phil went above and beyond to assist me with my recent purchase. Tracking of goods in transit and a follow up call to ensure all was good. Very much appreciated and I highly recommend.

5 November 2019
Unprompted review
Rated 5 out of 5 stars

Earlier this year

Earlier this year, my TV broke down. It was under insurance and was deemed too bad to repair. This decision was given by Robinsons Electric at the request of the insurance company. They offered me a reconditioned set which was not acceptable. I visited Robinsons Electric and the gentleman in the shop phoned the insurance company and persuaded them that if they gave me £200 I would pay the balance on a new set of my choice. I did this and with a 5 year cover by Robinsons. His help was excellent and prompt. I had spent 3 weeks and many phone calls to get any action from the insurance company. Thank you.

17 October 2019
Unprompted review
Robinsons Electric logo

Reply from Robinsons Electric

Thanks for the review John and glad we managed to sort something out.

Rated 5 out of 5 stars

Good advice

Robinson gave me straightforward commonsense advice when I went in with a problem.

18 September 2019
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

An excellent company providing a personal and friendly service, they were knowledgeable and helpful throughout all our dealings with them. The installation of equipment at our home was efficient and professional.

16 September 2019
Unprompted review
Rated 5 out of 5 stars

Screen fault on TV

I’m writing this review following the time spent by the staff at Robinson’s. Had an issue with a Samsung tv, not bought from them, but from a large national retailer that went faulty. The store we bought it from were not interested in assisting us with the fault. So took it here to get an independent opinion! They spoke at length to Samsung drawing on their expert knowledge. As a result the tv has been repaired free of charge! I’d like to say a big thank you for your great work in securing me a successful resolution to the problem. I would recommend anyone buying a new product to visit them first before going to a big retailer, we will be in future!

14 September 2019
Unprompted review

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