Roblox Reviews 5,519

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Video Game Shop

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

The chat sucks I cant even say Hi…

The chat sucks I cant even say Hi anymore they have replaced faces the only thing keeping me playing is steal a brainrot. Roblox needs to fix chat where you can at least say Sub to Synced1tz! (My YT channel) so pls someone fix these trash updates!

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is bad now since late 2025

Roblox literally f**king SUCKS!! The updates are terrible, the program exposes kids to many threats, IT FEELS BAD AND TOO NEW, I used to like this game but now because of that I have to hate it now

3 January 2026
Unprompted review
Rated 1 out of 5 stars

BAD GAME AT ALL

This company cares more about their investors than their players, they make horrible updates and are helping predators. Like the dynamic heads look HORRIBLE and the age check doent even let you talk to everybody if you want to roleplay.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Want my money back!

If I could, I would select -0 stars. I ordered a gift card as a birthday gift, admittedly without doing enough prior research. I saw the content issues and lack of control, even with parental controls supposedly in place. I understand technology is what it is and things can happen anywhere. My brother is a cop and I would be disinherited and locked away if I gave anything connected to this service to my nephew. I somehow came across a way to ‘communicate’ with customer service, so I sent a message asking to cancel the gift card. Their response was useless and ridiculous. Apparently I am not alone. The website might as well not even exist and I can’t fathom how they get away with what they do. No one that matters will see this I’m sure, but just offering my two cents. Save your money and run. Run far, far away from this company.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

The game is going downhill

The game is going downhill. The new updates with the faces, the age verifications, putting people into age groups (which FAILS miserably) have really turned this app for the worst. They've become money hungry and filled with AI features and I will more than likely be deleting this game.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

ngl i hate this game there are alot of… pedos and ageplayers

I really dislike roblox this game and the community around it. The game, called "So Crying Rn", keeps getting banned but the creators immediately relaunch it with almost the exact same content.
The game is filled with members from the 764 community and other similar harmful groups. These are people known for doing terrible things to children. A large portion of the players act very immature, like little kids, and the overall environment feels extremely weird and uncomfortable.
I believe this platform needs stronger enforcement. Even though governments and authorities are putting pressure (and sometimes taking financial measures) on the company, it still isn't doing enough to permanently remove these dangerous games and ban the people involved in these harmful communities.
The fact that these exploitative and predatory games can keep coming back shows that current moderation isn't effective. Something needs to change.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox Support is ignoring a 28-day…

Roblox Support is ignoring a 28-day case (alex_753106). I have proof from Agent Monika that a permanent ban was a technical error (should have been a Warning). Support Lead went silent. Total refusal of service on a 2020 account. Avoid this platform

22 March 2026
Unprompted review
Rated 1 out of 5 stars

no on freaking asked for dynamic faces…

no on freaking asked for dynamic faces why are they doing what the community doesnt want? fk they expect us to change our minds or what, the new faces look so ai generated and undone bring back old faces. i wont wear that dynamic weird head

7 April 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst games

The new update is horrible and predators are multiplying ever since they deleted a predator catchers account they are now deleting stuff I payed for roblox is getting WORSE and not better

1 January 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL AWFUL UPDATES.

AWFUL AWFUL UPDATES.

After ages of using the app and website normally they proceed to push THE WORST UPDATES, which suppress interaction, just make everyone look plain disgusting and more.

I REPEAT NEVER PLAY THIS GAME,
all Google play store reviews are boosted from players blinded by nostalgia. So don't trust that.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

roblox your game is ass

roblox your installer is ass and it wont work on my laptop also you updates are so trash that minecraft better bro and it also keeps saying that it uhhh no work bc i am not using latest installer even if am using the offical latest installer bro fix your game bro lol ks

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox used to be about a specific

Roblox used to be about a specific, blocky charm, but these recent updates are completely stripping the soul out of the platform.
First off, the forced move toward "dynamic" animated heads is a huge mistake. Nobody asked for this! We want the Classic Face back. These new faces look uncanny and totally ruin the iconic avatar aesthetic that made the game what it is.
Secondly, the new chat system is clunky and unnecessary. Bring back the old Mansion-style chat and the classic UI that actually worked. It feels like every update just adds more lag and removes the features that the community actually loves.
Roblox is so busy trying to look "modern" that they’ve forgotten the players who built the platform. They are "updating" the game right into the ground. Give us back the classic vibes and stop ruining the nostalgia!
I feel you on that—there’s definitely a "if it ain't broke, don't fix it" vibe when it comes to classic UI and those iconic faces. Hopefully, the devs start listening to the legacy players soon!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

FIX EVERYTHING.

I used to love this game, but all of the new updates SUCK. I hate this game now. It's nothing but brainrot and half of the moderation is nothing but AI. The AI that scans your avatar reset my avatar for no reason. Don't even get me STARTED on the AI age verification. I'm 9-14, right? So is are my friends. THEY ALL GOT PUT IN
18-21+. I miss everything Roblox used to be.

6 April 2026
Unprompted review
Rated 3 out of 5 stars

I like be a YouTuber but Roblox needs…

I like be a YouTuber. but Roblox needs to get rid of the age verification thing. It’s annoying. I am 10 my friend is 15. He is my cousin though and I can’t talk to him. It’s very annoying robot get rid of damn verification thing please bye have a good day and kids play more Roblox today happy April 6, 2026. Hello guys since I am too lazy to wait for the 24 hours. I’m just gonna do my second movie on my first 321 go Roblox needs to get better moderation. It is really bad. Also, there are a lot of hackers. I just got one in my game like one day ago on natural disasters and he was saying a lot of bad words. Also when I want to search him up, it showed admin so Roblox also needs to get rid of admin corruption. I have a good day.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Ignored by Support - Filed BBB Complaint

I am extremely disappointed with Roblox Support. My asset (ID 13379208636) was wrongly moderated, and I have been ignored for weeks despite multiple appeals. I have now filed an official complaint with the Better Business Bureau (BBB). Developers deserve better treatment and manual reviews.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Our account has been hacked and Roblox…

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game.
We have spent a lot of money on Robux and my son is very upset that he is potentially loosing all the skins and stuff he's accumulated. Not to mention he has been making games on Roblox creator and these are also now lost. Extremely upset.

5 April 2026
Unprompted review

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