Roblox Reviews 5,504

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Video Game Shop

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

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Rated 1 out of 5 stars

My kid had had this account for 6 years…

My kid had had this account for 6 years it gets hacked and conveniently there's nothing that you can do about it. Meanwhile, they're trying to steal money from his card and your answer to it is to create a new account. There should be some security in place for things like this and there's no way that you are unable to get in contact with a person , not just a chat a person. How are you allowing an email to be changed without verification from the email that is already linked this makes no sense.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Bro, what happened?

Roblox used to be cool, and free, and open. However, now it's locked down, and all the features are behind evil schemes to steal your information or money. The corporation never should have appealed towards children, as it just lead to this. And also, appealing to children is evil. But the worst part is that Roblox shouldn't have had to do this because the parents shouldn't've even downloaded the game in the first place. They should've researched and realized there are like pedophiles on there. It's all pretty sad that Roblox ruined itself just to deal with pedo allegations. They didn't even change it when there were first pedos, there were waiting till people really hated them for it. Like what the heck. Also subscribe to Jaysymmetrical for cool videos.

11 April 2026
Unprompted review
Rated 3 out of 5 stars

chat age bloking

i dont like the fact that chat age bloking is also having an effect on online roleplaying because it makes it almost impossible to do online roleplaying:|

11 April 2026
Unprompted review
Rated 1 out of 5 stars

My child YET AGAIN has been hacked and…

My child YET AGAIN has been hacked and her hard earned pets stolen on the game????@@@! How can Roblox allows children to be cruelly treated this way???? You're playing with my sweetest child's emotions! Please people report this scammer: Hazel_Stream129 just 5-7minutes ago today 11th April. My daughter is hysterically crying, we bought online pets for her over the years!

11 April 2026
Unprompted review
Rated 3 out of 5 stars

I mean its kinda good

I like Roblox i still play it often, but the updates dont really affect me but they are just useless, like changing friends to connections, removing classic faces, and probably more, this maybe wont affect me that much but these updates are very useless.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

to the point that we hate roblox

making things to the point where everyone's quitting. isn't the plat for supposed to listen to the community. well roblox is doing the opposite.instead of actualy doing their job they are adding a broken ai slop wasting water and not even doing it right like imagen you have a baby face your dead hashtags for littarly saying hey no THEY STOPPED US FROM SAYING HEY HI THEY GIVE HASHTAGS EVERY THING IS A SCAM

10 April 2026
Unprompted review
Rated 1 out of 5 stars

review on the service i had

i wrote a request to speak with soemone from customer services for context i was writing to them as i had forgotten my password to my account and didnt add a number or email as recovery so i couldnt get into my accouny anyway i went to customer services sent off my rquest included all that i had looked up like my billing email and year the account was created in about 8 minuites since i sent it i got a message from a member of the customer support saying that they couldnt reset my password as i hadnt given them more detailed information which i know i did as i looked it up prior to writing the support request also how exacly am i meant to know what information to input if it doesnt actually say what i need to input also in the message there was nothing about what i can input next time or weither i could have given the information it was just a streat cut off and them asking if i wanted to create a new account which i didnt as i had made great progress in some games on the app overall im disapointed and would like improvements to the system ensuring that the information people need to input is clearly displayed and also that custome rservuce is ment to help the customer not give up cuz they didnt include alot of information that i would be willing to give to them if tbey had just asked

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is forever ruined

This game became absolute ASS after the new updates. No more chatting with people, the game feels empty and lifeless after these updates. Making fun of people with acne is NOT funny. Are we seriously removing customization items? AND adding makeup? Lets not forget about customization items also becoming more expensive. I hate seeing my childhood game ruined forever just because of some idiots THAT USE AI AS MODERATION INSTEAD OF PEOPLE. What do you mean "hey", "hello" and "hi" are censored?? Are we seriously banning greetings now? This platform is being handled and owned by idiots that RUINED EVERYTHING!!!!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful game

Literally supports paedophiles, has a bad CEO and has awful updates. David Bazuki is literally ruining his own game. Please do not play and I do not recommend

9 April 2026
Unprompted review
Rated 1 out of 5 stars

The chat sucks I cant even say Hi…

The chat sucks I cant even say Hi anymore they have replaced faces the only thing keeping me playing is steal a brainrot. Roblox needs to fix chat where you can at least say Sub to Synced1tz! (My YT channel) so pls someone fix these trash updates!

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is bad now since late 2025

Roblox literally f**king SUCKS!! The updates are terrible, the program exposes kids to many threats, IT FEELS BAD AND TOO NEW, I used to like this game but now because of that I have to hate it now

3 January 2026
Unprompted review
Rated 1 out of 5 stars

BAD GAME AT ALL

This company cares more about their investors than their players, they make horrible updates and are helping predators. Like the dynamic heads look HORRIBLE and the age check doent even let you talk to everybody if you want to roleplay.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Want my money back!

If I could, I would select -0 stars. I ordered a gift card as a birthday gift, admittedly without doing enough prior research. I saw the content issues and lack of control, even with parental controls supposedly in place. I understand technology is what it is and things can happen anywhere. My brother is a cop and I would be disinherited and locked away if I gave anything connected to this service to my nephew. I somehow came across a way to ‘communicate’ with customer service, so I sent a message asking to cancel the gift card. Their response was useless and ridiculous. Apparently I am not alone. The website might as well not even exist and I can’t fathom how they get away with what they do. No one that matters will see this I’m sure, but just offering my two cents. Save your money and run. Run far, far away from this company.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

The game is going downhill

The game is going downhill. The new updates with the faces, the age verifications, putting people into age groups (which FAILS miserably) have really turned this app for the worst. They've become money hungry and filled with AI features and I will more than likely be deleting this game.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

ngl i hate this game there are alot of… pedos and ageplayers

I really dislike roblox this game and the community around it. The game, called "So Crying Rn", keeps getting banned but the creators immediately relaunch it with almost the exact same content.
The game is filled with members from the 764 community and other similar harmful groups. These are people known for doing terrible things to children. A large portion of the players act very immature, like little kids, and the overall environment feels extremely weird and uncomfortable.
I believe this platform needs stronger enforcement. Even though governments and authorities are putting pressure (and sometimes taking financial measures) on the company, it still isn't doing enough to permanently remove these dangerous games and ban the people involved in these harmful communities.
The fact that these exploitative and predatory games can keep coming back shows that current moderation isn't effective. Something needs to change.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox Support is ignoring a 28-day…

Roblox Support is ignoring a 28-day case (alex_753106). I have proof from Agent Monika that a permanent ban was a technical error (should have been a Warning). Support Lead went silent. Total refusal of service on a 2020 account. Avoid this platform

22 March 2026
Unprompted review

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