Roblox Reviews 5,504

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Video Game Shop

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

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Rated 1 out of 5 stars

Honestly i used to love roblox

Honestly i used to love roblox, but the recent updates have ruined it. You cannot chat without submitting your ID, which if it gets leaked would be a huge issue and its just not nescesarry. Aswell as this, they keep removing the classic things like old faces, and the devs do NOT listen to us players at all. Its like they want to loose players. Also in one of their videos on social media, they made fun of acne, which i know can be a big insecurity for some people which is just not okay for anyone, let alone a multi million dollar company to be doing. Hope this has been helpful. The games ruined.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

The update turned the game to trash

The update turned the game to trash. Items are MORE expensive despite the game running off of USER MADE GAMES AND ITEMS. Roblox has become more money hungry and its annoying. It's screwing over the roblox game developers and players while forcing the makeup feature on us!

23 April 2026
Unprompted review
Rated 1 out of 5 stars

FIX YOUR GAME!!!!!!!

Im giving 1 star until David POOzucki Fixes his game. The updates have been some of the worst updates in gaming history. Give us back our classic faces becuase no one even used dynamic faces before the update. POOzucki also took away our voices unless you gave your face to ai data training and the US government (even if you don't live in the US) Also unban Schlep and make him the chief safety officer because ur current one is an online dater and I wouldn't be supprised if he was a pdf. Just ban the pdfs and none of this would happen. No one cares and no one wants or even likes the metaverse or ai moderation that perma bans people for something harmless they did 5 years ago. Just step down already David POOzucki as im not buying robux until u fix your game.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

roblox is trash

man...I can´t even chat without age verification. And, hackers or groomers might use a fake face to get into the age range they wanna get into, and do bad things to minors. And, if Roblox has an information leak, people´s faces are going to be revealed to the world. I can´t even play maturity games without verifying. Roblox is super stinky trash nowadays. All because of david bazucki.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

your new update is lame

your new update is lame we cant chat with people and when we buy stuff with robux it is gone the next couple of weeks just fix it I want the old Roblox where we can talk to people in games around us...

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox ruined the platform

Summary: Roblox’s AI Moderation and Gameplay Issues

Roblox’s current state has left many long-time players deeply frustrated, with a growing number of complaints about false reports, wrongful bans, and an overall decline in game quality. The platform’s heavy reliance on AI-driven moderation has created a system that often punishes players unfairly. Innocent messages, harmless jokes, or even normal gameplay actions are sometimes flagged as violations, leading to temporary or even permanent bans. This has made the community feel like they are walking on eggshells, afraid that any small action could trigger an automated penalty.

The problem is worsened by the lack of transparency and human oversight. Many players report that appealing bans is nearly impossible, with responses feeling automated and unhelpful. The AI seems to misinterpret context, tone, and intent, resulting in punishments that don’t match the situation. This has led to a widespread belief that Roblox’s moderation system is broken and unfair, damaging trust between the platform and its community.

Beyond moderation, Roblox has also introduced AI verification systems that many players find intrusive, buggy, and unreliable. These systems can lock players out of their accounts or block them from certain features, even when they’ve done nothing wrong. Instead of improving safety, these measures often create more frustration and barriers for legitimate users.

On top of that, the gameplay experience itself has suffered. Many avatars now load slowly or appear glitchy, and games often run with noticeable lag, even on good internet connections. This performance drop affects both casual players and developers, making it harder to enjoy or create content. Combined with the moderation issues, these technical problems have made Roblox feel less fun, less stable, and less welcoming than it used to be.

Overall, what was once a creative and vibrant platform is now seen by many as over-policed, overly automated, and technically unstable. The combination of false bans, flawed AI systems, laggy avatars, and poorly optimized games has left a large portion of the community feeling alienated, disappointed, and nostalgic for the days when Roblox felt more about creativity and fun — and less about fighting with broken systems.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

It is mind controlling

All of these kids are being sticked to these stupid virtual brainrot games and kids are crying because these "secrets" are being stolen. My friend has fallen for these things too and he is mind controlled. he can't be stopped there is only a matter of time before Roblox takes over the whole world P.S. the updates suck also they are pay to win and 67 is so stupid.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox’s new publishing requirements…

Roblox’s new publishing requirements are a huge step backward for creators. Locking public game publishing behind a paid subscription makes the platform feel greedy and completely against its original purpose. Roblox used to be a place where anyone could create and share games freely, especially younger developers. Now, basic publishing is turning into a paywall, making it harder for new creators to be seen. These changes don’t support creativity — they restrict it. Roblox is slowly losing what made it special.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

roblox is actually ruining its own game

roblox is actually ruining its own game

ever since the age group shit i cant play games that let me draw and others. and im not the type of person to bash on a game or anything but the updates are so bad that i needed to do this. i feel bad for saying this next thing but, roblox is like north korea, theres no "freedom of speech". do better roblox AND take notes from this.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

yeah roblox just let these fucass…

yeah roblox just let these fucass furries and femboy avatars that are basically naked cat people run around cheating and being toxic to kids who are seeing private parts on avatars and fake boobs, roblox you are a pedofile game and i regret spending so much money on a game that supports child sex. roblox fuc yourself (no regret)

20 April 2026
Unprompted review

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