Roblox Reviews 5,504

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Video Game Shop

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

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Rated 1 out of 5 stars

I don’t like Roblox because kidnapping

I don’t like Roblox because people kidnapped kids because of Roblox because of adults try to trick kids into telling them there address and ask if they want candy ,puppies and cats and then they will ask if they are going to be tickled and ask is they want to go out to eat with their friends and they will ask for candy or whatever and they will ask you if they want to be there for you to come over for the candy or whatever they are doing that you want and they can just say that you want it to go away because they want it and they will ask to be honest with them to go out to get you to get it to you to get your money back so that they don’t get you and you don’t have a lot more than that is the point is you have a lot to do you want it and then they don’t have a little more than you can
Get

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Publish freedom

why cant i publish shirts without speding 10 million robux and then needing a subcribsion that is at least 15 bucks,greedy ahh company

20 April 2026
Unprompted review
Rated 3 out of 5 stars

I rate roblox 3 stars because the r34…

I rate roblox 3 stars because the r34 it has is pretty decent but roblox is having a very bad downfall please bring back old roblox so i can goon to it once again

goonible app goonible characters but i went on google one day and lets just say i had A HECK OF A TIME HOLY fr but actually r34 animators make some more and sponser ya boi

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is no help

I was hacked. I contacted Roblox for help. They help me get my account back. when they said if they stole any items please tell use and add screenshots as proof. Added my screenshots and never replied its been 10 days and they always replayed in 30 mins or less. They make this game to easy to get hacked but also not easy to get your account back and Roblox doesn't want to help you anyway. I would not recommend this game.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

BRING BACK OLD ROBLOX!!!

im telling you, your making it worse with all the safety add ons. by seperating it into groups, you can now easly target a group, act like a kid, and get their trust while slowly making them your slave. with the old chat, you actually had more safety than with the new chat; people can make sure your not being targeted. also the face thing is broken. i will never give roblox my id to just talk to my friends when your going to ruin it and make the server that holds all the ids, easy to crack. now you have alot of hackers acting like people they arn't with other ids that arn't theirs.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

roblox is ahh

Roblox has lost a LOT of players (including me) because of their horrible updates. I used to see games with over 10m+ players before the stupid ahh age check. Roblox. Fix your damn game. You are losing players. Haven't you realised what you have done? AND NOW YOU ARE GONNA SPLIT THE GAME MORE, ROBLOX KIDS, ROBLOX SELECT, AND ROBLOX. This is bs, look at you in 2013-2019? Wtf happened? It's freaking like diddy baszuki decided to one day say: "lets ruin the freaking game." FIX. YOUR. DAMN. GAME.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then say to try doing this outside of the game?! Cus that seems sensible. . I think not! Now got to wait 15 days to contact roblox again for a refund, which I'm not hopeful for.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Ass, just shitty ass.

Before the new updates: "Ah! What a nice day. Time to play some Doors! Oh, let's go! New Pressure update. Alright, I'll play Car Crushers 2." After the ASS updates: "Yo, uh, bro, wanna get on? What, no? I'll just play alone. Steal a Brainrot? Ew. BRO WHAT IS MY FACE??!!! I'm not wearing 3D clothing. Hey, wanna Connect? WHY IS THE BUTTONS BLUE?! I quit." And that is how I feel about Roblox. Some games are fine, but the new updates are trash.

18 April 2026
Unprompted review
Rated 2 out of 5 stars

Roblox is completely hacked

Roblox is completely hacked. Especially Shark Bite 2. They steal your pearls. Half of mine was taken overnight. Can't talk about it in forum. Hackers complete a round in seconds. Items can't be controlled by PC. NO ONE at Roblox listens at all.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I hate roblox for ts…

I hate roblox for ts…. WDYM ROBLOX KIDS AND ROBLOX SELECT ?? You could’ve come up with a GOOD idea and maybe LISTEN TO THE COMMUNITY…… I really wanna give this a zero, but the lowest I can get to is a one. Atp just switch to polytoria💔 I’m honestly really disappointed on whats been going on so far in 2026. And I don’t think I would want to play this anymore and play more of games like brawl stars and cookie run kingdom, games that LISTEN to their communities and make the experience more fun by each update. Not only worsening it. The amount of money I SPENT on this game, It’s like giving my money to a poor person who just wants to buy something stupid. Even game developers like Qwel and The developer team of Adopt Me are SO MUCH better than the developer of Roblox ITSELF. They actually added “stickers” aka basic COMMUNICATION.. Sure Trusted connections are a thing, but with the next update from Nevada, I don’t think I’ll talk to ANY of my friends since I’m going to “ROBLOX SELECT” Can’t wait till a couple months and I’ll be 16. Back into the original game and not those kid alternatives. JUST USE ACTUAL PEOPLE TO BAN P*DOS AND NOT USE AI.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Each update just makes it worse and worse. Terrible company

18 April 2026
Unprompted review
Rated 1 out of 5 stars

This app doesn't even deserve a star

This app doesn't even deserve a star. Unreasonable lag, constant exploiting, I'm just done with Roblox. I don't recommend anyone playing this app anymore. I feel like Roblox's peak ended up falling in mid 2025. Plus, the chat restrictions made it even worse. This is why lots of people end up quitting Roblox probably. Due to this AND games dying or even just plain boredom which I don't blame them at all. Overall, I am just done with this app. I don't even feel bad for all these lawsuits Roblox's is getting now. Unbelievable.

14 April 2026
Unprompted review

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