RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(546)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cannot export encrypted backup onto…

Cannot export encrypted backup onto disk.
Removed an offline backup option.
Redirects to Web Version.
Linux, Wine Emulator, older versions are ok

3 February 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello, thank you for your feedback. We have not removed any backup functionality from RoboForm. The ability to export an encrypted backup has always been available through the Windows or Mac installed application. This feature was never part of the standalone browser extension used on Linux. We have sent you an email with detailed instructions and additional options for exporting your data. Please let us know if you have any questions at simon@roboform.com

Rated 5 out of 5 stars

I was upset more at myself than…

I was upset more at myself than RoboForm with low review. Whatever happened to my loss of access to RoboForm was my clumsiness, not RoboForm. I did not save my new password when changing email address because of a hack. I should have been more careful and done each change instead of trying to change both. RoboForm was very responsive to me and has always been for 25 years. Great product, great people. Ultimately by hook or crook or just plain luck, I was able to recover all my passwords, authenticators, etc. back to normal. Thank you RoboForm!!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied User for Years

I've used Roboform for years. It is an easy-to-use program that does what it is supposed to do, and it does it quite well. If you have a question, they are quick to respond. I'll continue to use Roboform as I find none better.

17 January 2026
Rated 5 out of 5 stars

Easy To Use, Flexible

Customer service responses are timely (a day or two) and helpful. product is easy to use and allows me to do what I need to do with regards to accessing websites quickly and easily.

3 January 2026
Rated 5 out of 5 stars

RoboForm product and support are fantastic

RoboForm support is fantastic. I have been a RoboForm customer since 2006 and when issues occured, their support has been very responsive.
RoboForm's ability to work across platforms is essential for me. The Safenotes component of RoboForm is at least as important as the password manager. It allows securely saving critical data.

24 December 2025
Rated 5 out of 5 stars

I love RoboForm

I love RoboForm! Can't understand why everyone isn't using it! Great support and a great product. Been using it for ~15+ years.

24 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look