RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(546)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On stop shopping

Hello. My experience with RoboForm was very good. Olivia was quite helpful. Her clear and concise explanations solved the problem in short order.
Best regards.
David Bovee

18 April 2026
Rated 5 out of 5 stars

Highly Recommended

I've been a Roboform customer for more than 10 years. Only used customer service once, and they were very helpful. Highly recommended!

11 February 2026
Rated 5 out of 5 stars

What I most appreciate is that if I…

What I most appreciate is that if I have a problem, you guys answer immediately and your response is correct. That may sound a little funny but a gazzilion times I have asked for a solution online and not one suggestion works.

26 March 2026
Rated 1 out of 5 stars

I wouldn't recommend this software

I wouldn't recommend this software. I have 10 licenses and I can't get any support. I have an intermittent problem which logs me out for some unknown reason. I can go days without being able to log in and then it works again. I advice the status on my ticket each time - when it isn't working they take ages to get back and/or advise it's my fault. When it is work they say "Glad to hear everything is working properly now. Let us know if you have any more questions." The things it ISN'T working properly - it's just an intermittent issue. And the trouble is once you have saved all your passwords into Roboform you can't get access to secure sites. I often can't do my company banking!

25 March 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Rob,

Thanks for reaching out. I see that you've been in touch with our support team and resolved this issue. If you have any additional questions or concerns please contact our supoort team at https://www.roboform.com/support

Rated 5 out of 5 stars

I had a Windows 7 support question

I had a Windows 7 support question. Reported problem, got an amswer, that allowed m to contonue using ROBOFORM with my Win 7 systems.
Question of the "FORCED UPDATE" came up, submittted request for help. Request answered within days.
SUPPORT IS GREAT.

15 March 2026
Rated 1 out of 5 stars

I could not understand the logic of…

I could not understand the logic of this program and needed to use it on multiple machines. To top it off, I failed to write down the master password which means completely starting over. The explanations on Youtube were completely unhelpful. I still don't know where the passwords are stored nor why that should be safer than my chrome account.

10 March 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello, we're sorry to hear about your experience. We understand how frustrating it can be to lose access, especially when just getting started, as it seems you are. Since your account is new, you can reset your Master Password and start fresh without losing much: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do The reason we can't recover your Master Password for you is actually a key part of our security: RoboForm uses a zero-knowledge model with AES-256 encryption, meaning your passwords are stored in an encrypted vault that even we cannot access. This is significantly safer than browser password managers, which store passwords tied to your account without this same level of protection. RoboForm also works across *all* browsers and platforms, so you'll have access everywhere. We have step-by-step tutorials at https://www.roboform.com/tutorials, and if you'd like hands-on help getting set up across your machines, our support team is available at https://www.roboform.com/support

Rated 5 out of 5 stars

I've had RoboForm for many years and it…

I've had RoboForm for many years and it has always been a great password manager. More importantly if you ever need support, the team is always very friendly and helpful and reply within hours or many times minutes.

I would never use another password manager.

2 March 2026

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