The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.
Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.
I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesper... See more
Company details
- #36 of 38 best companies in Chocolate shop
- #23 of 23 best companies in Chocolate Artisan
- #53 of 57 best companies in Confectionery
- #19 of 19 best companies in Gift basket shop
Written by the company
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contact info
3 Moxon Street, W1U 4EP, London, United Kingdom
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3.9
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always deliciousness delivered
As always deliciousness delivered..the very best chocolates you can buy.
15 March 2024
Easy
Ordering online was very easy.
Delivery was the following day which was really helpful
22 March 2024
I ordered two items. Still no comment from you Tuesday
I ordered two items. Only the box of Choc ginger arrived. Not the dusted almonds.
Regards
Lonny
22 March 2024
More delivery options
Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year…
Odering easy and prompt delivery.
My only issue is that parts of the order are often delivered separately. This may suit business needs so fair enough but would like the option for delivery when entire order can be shipped.
22 March 2024
Excellent experience…
Excellent service and wonderful chocolate 🍫 . Well recommended! Have used Rococo at Easter for the past three years and will continue to do so. Well done!
21 March 2024
Very unhappy
I only received one of my items! No explanation! No delivery note!
26 March 2024
Unprompted review
The eggs were not wrapped up and…
The eggs were not wrapped up and arrived cracked. No one has responded to my emails.
Edit - they sent a replacement after a few days, this time wrapped properly.
18 March 2024
Excellent chocolates
Excellent chocolates. Excellent service. Five stars all round!!!
Thanks so much.
17 March 2024
The fact that they arrived quickly and…
The fact that they arrived quickly and safely and are sugar free!
13 March 2024
Great quality Easter egg
Great quality Easter egg, as usual!
With an extra free gift, that were delicious!
Fast delivery & we’ll packaged.
10 March 2024
I was a little underwhelmed when I…
I was a little underwhelmed when I received my order of seagull eggs.
The are a gift for Easter, so the recipient hasn’t tried them yet, but I think it would be helpful to give a size of box on the listing, as well as the weight, as they are extremely small and not what I was expecting.
5 March 2024
Happy Mum, happy experience.
Ordered some cocoa-dusted almonds for a Mothers’ Day gift. They arrived promptly; were exactly as hoped for and, I understand from my Mum, absolutely delicious. So everyone’s a winner! Thankyou.
28 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.