Rohan Reviews 319

I brought a light waterproof jacket 4 years ago it wasn't cheap and I mainly used it in summer in showers or on holiday. It's now no longer waterproof as the inside coating has worn off but apparently according to Rohan that's normal. I wish I had known this at the time of purchase. Going to definitely research before I replace it and I will definitely not buy from Rohan ever again. I have just received the jacket back from Rohan with a compliment slip stating they hope I find another use for the jacket. What is another use for a waterproof jacket that isn't waterproof anymore?????

I’ve been a customer for years but the quality of product has declined and online customer service is truly shocking. I had a problem with a purchase and Rohan was totally uninterested. I was surprised that reviews on their website for the product were so positive - turns out they handpick the reviews they publish so beware, those positive reviews don’t tell the whole story. The store staff in Edinburgh are good but I’ll never buy online again. In fact, given the way the online customer service behave I’ll be going elsewhere in future

I ordered a shirt from Rohan online, and it was damaged when it arrived.

OK, no big deal, these things happen. Even the best QC systems in the world have the odd failure slipping through. I'm not going to hold that against them.

What I will hold against them is what happened next. I returned the shirt and asked for a replacement. 3 weeks went by and I heard nothing, so I emailed them to check on progress.

They told me that they no longer do replacements. They then refunded most of my money, but it was pretty clear that they were never going to do that until I chased them for it.

I say "most of" my money. They refunded the purchase price of the shirt. They did not refund the delivery charges, which they are legally required to do. I contacted them again and asked for a refund of the delivery charges as well.

Never heard anything from them again.

I suppose I could take them to court, as the law is very clear that they are required to refund the delivery charges. But honestly I can't be bothered for the sake of a few pounds. But I certainly won't be buying the replacement shirt from Rohan.

Well done, Rohan, you have saved yourselves a few pounds, and all it cost you was losing a customer for life. I hope it was worth it.

The Stony Stratford branch of Rohan provides an exceptional standard of service. The clothing is, as always, of the highest standard but it is the amiable, imaginative and professional style of the staff that gives this branch the edge. Thanks to all involved today.

The gear is good, but not exceptional, and overly expensive. You can get equally good or better gear cheaper elsewhere.
However, my issue is with their returns policy, on the basis of every return made over several years. Despite writing in BOLD letters on the returns form not to forget to refund the delivery postage costs, as is their statutory obligation, they never do. (I'm talking about entire orders returned, not just partial, which they clearly state are not eligible for postage refund, which is fair enough.). When I phone to ask them to please do so, after receiving refund of item cost only, I have been told on every occasion that it was a simple oversight. Only then have I received the refund due. I'm going here on every return ever made to Rohan over several years, so "oversight" cannot be true. Having just returned another item for refund (the whole order), and again having written in BOLD to make sure to include postage cost, I got a different excuse when I phoned when again it was not included in the refund. I was told (by Jess) that "our policy is that you need to notify us you are going to return a purchase before doing so, to have postage refunded." When I asked where that is stated I was told "in the returns policy" but I can find no mention of that. And such a policy is unjustified anyway.
When I wrote explaining all this to the company, adding that it strikes me as sharp practice and showing contempt for their customers, i received no reply. Hence this review. Enough is enough.

I have been buying Rohan products for years I genuinely like there gear . I recently had an issue with a pair of Oboze boots and identified a design flaw with one particular range were they had put a nylon loop instead of a metal hook on the boot at a point were more friction would occur and the lace would accelerate the wear on this nylon hoop and render it not fit for purpose which is what happened to me. Upon bringing this to the attention of customer services (Ellie) I received a first clsss response, and speedy resolution , securing my long term custom.

Bought a new pair of dry ranger trousers to replace an older pair from Rohan which were 15 years old and really good. I bought these as they have cargo pockets which I use to carry my phone and wallet. Unfortunately the pockets are only waterproof on the inside meaning that actually collect and hold the water reuslting in one dead phone. I have used Rohan for over 40 years and have to agree that their product quality is no longer what it was, which is a pity.

I have used this wonderful British product for 20 yrs and used it UK and abroad, never let me down, Has saved many times, keep warm and dry , or cool and fresh, forgot the rest, Rohan is the Best 👍🏾❤️, thanks Rohan ❤️

I made an online order but have not received an email confirmation. Following a telephone conversation my order was eventually confirmed but I am still waiting for the email confirmation that is promised on the Rohan website and was promised on the telephone. It seems that I am not alone in expressing concern about customer service. Rohan needs to wake up to the basic needs of its customers if it is to survive as a business.

The items were good and fitted well. However being told order ready I travelled to collect to find one part missing resulting in a second journey to pick it up

Quite a waste of time / fuel

Not exactly a green activity

Dont write a bad review. I did about the shop in Marlborough and I got a formal letter banning me from the shop because I complained about male staff who convince you to try on a smaller size fully aware that Rohan fits small to begin with and then after you try it on and say it is too small they body shame you saying that no one else who has tried it on has said it was small. I tried on a shirt and said it was too tight across the chest and the guy asked to see how it fit without looking for a larger size. I am a regular size 14. You have to size up to get clothes that are overpriced rubbish. And the guy also commented on my age being over the average - I am 63yrs old. Charming.

Easy transactions and return.
Purchased a pair of trousers which was too large , returned and reordered smaller size , greta delivery and easy returns.

Paul friendly staff at GlasgowGood stock, nice items, Hel

Don't waste your money, overpriced rubbish. Bought two pairs of walking trousers, wore them on a three week Canada trip, the stitching is already coming apart, holes in the pockets, and material is cheap. If you're looking for good walking trousers, don't overcomplicate it. Don't fall for the "engineered for this or that" marketing ploy. Just buy a well constructed pair of trousers from a natural fibre appropriate to the climate. Wool, cotton, linen whatever suits the temperature. These modern synthetics "constructed" for "x or y" is just marketing bull for selling you a cheaper material for premium price.

I bought a Rohan RFID wallet and I’m very pleased with it. Except that the credit card pockets are too tight. They are not quite wide enough by probably 1 or 2 mm. also, there is glue along the edge of the pockets. All this makes the credit cards difficult to pull out! Rohan needs to check this on future wallets

I am a keen nature photographer and have a range of Rohan kit bought mostly from the Stony Stratford store where they are extremely friendly and helpful. We just went on a Tiger Safari to India and the kit performed superbly. In a harsh environment where the mornings were cold and the days hot and humid and everything covered in layers of red dust, trousers, jacket, tech shirts and overshirts just did their job and allowed us to get on with enjoying the experience

I can't help but give great praise to Rohan for their fabulous outdoor clothing. I have NEVER had a problem with any item of clothing that I've bought including zips. Their standard is amazing & I still have & still wearing clothes that I bought from them years ago. I would especially like to say a big thank you to the staff at the Dunster store - you are amazing.

what a disgusting company they are.
sell 500 pound jackets,so you think they must be state of the art,but just shocking.
80 year old friend bought one in their stony stratford store,thought it was amazing.
got home from his holiday and found it impossible to do the zip up.
i popped round today to show him,could not understand how it could be so hard,but gave up after 20 mins and took it to the local rohan shop here.
lady in shop got the zip working first time,and said there is no fault,despite me then trying and failing 50 times in front of her.
she said sh would call head office and see if they could refund it,but they got back and said as it’s not broken then nothing they can do.
went to their help page and found they have a whole section relating to the zips,so they know they are faulty,but refuse to do anything about it.
so a 500 pound jacket as well in the garbage.
avoid at all costs ,unless you work there and have been on the training course on how to get the zip to work

Ordered a long sleeve shirt to renew my wardrobe of Rohan shirts bought many years ago but now fading. Delighted with the new shirt and when collecting my order I tried on the Rime jacket, comfortable and more stylish than most outdoor jackets. Bought it, and using it.

Tried to buy a new waterproof coat during the sale offered at £152 but price escalated to £250 overnight. Claimed to be a limited offer and withdrawn, who would know!
Doesn’t reflect well on their reputation adjusting prices mid sale!