We have just installed the 2nd blind ordered from Roller Blinds Direct and we are delighted. The range of options, colours, styles, etc., is great and we got exactly what we wanted in both cases.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely Blinds. Luckily I took out the insurance, first lot that came didn’t fit, they were quickly replaced with remeasured ones. Service was absolutely excellent.
Great Service - Great quality - Great Price. I was an Interior designer for nearly 30 years & used to fit Curtains & Blinds myself. I purchased a blackout roller blind with a 'Designer Style' Pelmet... See more
Company replied
Blinds looks and perform very good. Looks more premium then cut to size blinds from marketplace or supermarkets. Happy so far, time will testing it.
Company replied
Company details
Information provided by various external sources
Offering convenience, practicality and style, our roller binds are all made to measure to our customers’ precise specifications. Available in a range of linings and materials, they are suitable for use in any room in the home, as well as the workplace. Roller Blinds Direct stocks a vast collection of fabrics in all designs imaginable, all at brilliantly low prices.
Contact info
Unit 2, Jubilee Way, WF4 4TD, Huddersfield, United Kingdom
- 01924 481714
- info@roller-blinds-direct.co.uk
- www.roller-blinds-direct.co.uk
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blind cut wrong during manufacture.
Blind cut wrong during manufacture.
15mm slope at the bottom to resolve which took me 2hrs to correct.
Obviously never checked for squareness on the roller.
Suggest you get some final inspection in your manufacturing procedures.
The material is paper thin - Very disappointed customer
5 December 2024
Exactly as ordered and good quality
Exactly as ordered and good quality. Second time we've used this company.
21 November 2024
Faultless and seamless experience from purchase to fitting
Have bought vertical blinds from this company in the past and they were exemplary so when I needed a new roller blind for the latest home improvement project, I had no hesitation in looking them up again.
Followed the measuring guide online, and submitted the window opening dimensions as stated and placed the order.
Blind received within couple of weeks and fitted in less than 5 minutes. Perfect fit with absolute precision. No hesitation in recommending this company to anyone.
18 October 2024
Easy order with guaranteed fit
Simple ordering and guidance for measuring, with the fallback of an insurance if the don't fit first time. Blinds hung in 30 mins and look great. Very good service from start to finish.
15 October 2024
Good blinds
The blinds are well made and delivery and service were as promised and prompt.
14 October 2024
I am absolutely stunned by the poor…
I am absolutely stunned by the poor level of customer service I am presently receiving from this company. Do not use them.
I ordered 3 roller blinds made to measure. I took out their Surefit guarantee, paying extra in case they didn't fit and guess what 2 of them didn’t fit. They are short by about half CM. I contacted them first on the day we received the blinds and two weeks later they have still not moved forward to order replacements despite contacting them around 10 times.
We have so far provided photos of us holding a tape measure up to the spot in the window recess to prove we provided the correct measurement, we have provided photos of the blind held in the window with the tape measure to show how much the blind is short by and photos of the blinds with a tape measure to show how the blind compared to the cut measurements they provided.
However we are going around in circles with operatives just asking us to repeatedly provide the same information.
The latest one today emailed to say we should have complained within 10 day to use the Surefit!!!!!!!! Despite in this email I had pointed out that they clearly were not reading our full email correspondence , they just email again not reading our full email correspondence. I am not sure how you reply to that? Do they employ people who read?
Such a shame. If these blinds had turned out well I planned to order another 6. Won’t be doing that now with this company!
9 September 2024
Unprompted review
Great Price and Quality
I recently purchased three roller blinds from Roller Blinds Direct, and I am very pleased with my overall experience. The prices were reasonable, and the quality of the blinds met my expectations. There was a minor issue with the chain colour on one of the blinds, but the company resolved it quickly by sending a replacement. Packaging and delivery were also satisfactory, with everything arriving in good condition. Overall, a positive experience, and I would definitely consider ordering from them again.
25 August 2024
Unprompted review
Top marks!
Good quality products. Arrived on time. Nice design. Easy to install. What more could you want?
26 August 2024
Blind Order
Could not fault the service and the quality of the blind and easy to install.
21 August 2024
Great price, plenty of choice!
Great price, good choice of colours and designs, easy instructions for measuring. Fast delivery. Whole process painless, highly recommend 😊
7 August 2024
Good service at a good price
Good service at a good price. Kept informed in slight delay for delivery
8 August 2024
Misleading delivery date!
When we were ordering this blind it said estimated dispatch 2-4 days, once we had placed the order it then said it would not be delivered for 2 weeks! It should say that before the order is placed so you have a real idea of when you will receive it, also the blind had some damage to the window side, some indentations in the fabric, if it had been on the viewing side it would have gone back.
2 August 2024
Great product quickly delivered.
19 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.