ROMANO FURNITURE Reviews 

I do not recommend to anyone to buy anything from them (Romano Furniture). I had a really bad experience with them. At the beggining everything seemed fine (communication and delivery) but after they deliver my U-shape sofa bed, I have sent them a message on Whatsapp with a proof that they send me one of the piece in a different colour (I ordered black grey they sent me a light grey and also dirty). I have chased them with messages , calls and they never reply back with an answer nor picking up the phone.
I have evidence of everything so I'll take further actions as no one makes fun of me and my money I work for.

I purchased a sofa from them a few months ago, and initially, everything seemed fine. However, after just a few months of light use, the sofa started to warp and make an irritating squeaking noise. I contacted the company to report the issue, but to my disappointment, they’ve completely ignored my concerns. Despite multiple attempts to follow up, I’ve had no response at all.

The lack of customer service is shocking and unacceptable. I’ve since had to escalate the matter by opening a case with the customer advice service, and I’m now waiting for further action. Based on my experience, I would strongly advise against purchasing from this company. Save yourself the headache!

Worst company going DO NOT BUY from here the send you a sofa that is incomplete and then don't reply to you waste of time robbing b#stards

Bought a sofa bed through ManoMano website. Good communication from Romano Furniture, came a week early with a couple of days notice.
Friendly Polish driver as they are a Polish company.
They only deliver to your door, but he helped me into the house with it, nice funny guy.
I have no reason to complain.

This is not a place you want to order the customer service is extremely bad also they send out very rude abusive drivers out also which ever company or third party you go through the service will not be good I had the delivery driver damage my product while bringing it in my apartment also i went to complain against the driver Romano furniture staff is calling rhe customer a liar because they don't know how to do good for people.they just want their money not knowing how to give the service so please contact me for more evidence thanks

Also the delivery driver was very abusive when he found out am on the second floor he stsrt punching my building walls and kept saying kurva kurva and I know that is a swear word in Polish so this European company is no good as they have no manners or how to deal with customers also I have got previous customers that will be writing alot more of complaints

I have put up.pics of the damage item they gave me also calling me a liar and if you try t9 get a refund they will threaten you to re pack or they won't come get it and if you try to talk against it they will call you a liar this company needs to be shut down as they dont value customers

Sofa is cheap quality , Poor quality material , foam collapses after six months . I do not recommend !!!

Absolutely shocking customer service. Delivered my sofa middle of December. When I’ve unpacked the sofa it was a completely different colour and material then the picture. It also has a part missing! When I contacted them they said this has been investigated and my part will be delivered in due course. Of course it was close to Christmas so I knew it wouldn’t be until the new year as everyone has time off. I messaged the beginning of January to confirm when this missing part would be delivered and was ignored. I phoned, I was ignored! This went on for over a month. I get a phone call last week saying that the part of my sofa will be delivered the next day at 7am, I’m obviously over the moon! Until he tells me that I have to pay an extra £100 as the part was out of stock when I ordered and they had to order it in. Surely that’s not my fault, I ordered that particular sofa, I was not informed all of it was not in stock. He proceeded to laugh at me on the phone when I told him I didn’t have the money and that it wasn’t my fault and then was very disrespectful and rude. Please please please read reviews before going with a company. I have learnt my lesson as every single review on here I can relate to as the exact same happened to me.

Absolutely horrific experience. Couldn’t fault the initial process. Communicated well and arranged delivery date. Once delivered to my pregnant partner, I arrived home from work to unpack and find one part was damaged. Here comes the issue, got an original response to say it will be replaced after sending requested photos. Got asked for a date to redeliver and then ignored me ever since. Not answered calls, text messages or emails.

Under legal guidance they have been issued with a letter and email following the Consumer Rights Act 2015. They were given 14 days to respond and this has now been ignored. The next process underway is for them to be issued with an LBA. Think twice about using this company and if lymph already have an order in place or expecting delivery, ensure it is checked throughly before finalising any payment. Such a shame following their positive start.

The sofa ordered is not the sofa I wanted with a lot of defects. Poor quality sofa, bad customer service. They are not professional, they do not answer to calls and emails. Bad delivery. Avoid if you can, it is absolutely awful. Do not buy anything from this company, it is very risky and most likely you will get a very very bad quality sofa. Do not believe what they say. I got delivered the sofa after 4 months i placed the order. Completely unsatisfied. Please AVOID.

i cant put zore star modern sofas furniture / romano furniture same company , i ordered arm armchair and corner sofa 2 month ago , you would laugh if i can manage add picture on here , its ridicules , they were so fast reply when order a sofa, but when report a fault they ignore u really professionally , blocking you on facebook , they think they can get a way , :) i will make sure let any people possible to avoid this business , people work hard to make money and this kinda busines think they can cone people , shame on modern sofa owner , i believe in karma and hopefully you will lose big time ,

Avoid ! They trade with something they don't have. After my intervention regarding late delivery, they canceled the transaction, falsely claiming it was at my request

RUBBISH quality !!! broken parts!! Don't want to give replacement parts!! Before order very nice communication after order just IGNORING mesasges!

AVOID SCAMMERS!!!!
Did sofa order by Facebook, they asked to pay driver in cash on arrival, driver disappeared quickly and didn't let receipt. I found about 6-7 fault in sofa, quality is awful, missing parts, some broken parts, pillows dirty. When I reported that in Facebook they immediately STOPED to respond for messages!!! AVOID!!!

Don’t trust in this company!
I didn’t receive the corect color and they don’t want to give my deposit back because I reject the order

I waited 5 weeks for my sofa and nothing. No real customer service, just if you are lucky when someone answers your calls. I received the deposit back and end of the story with this company. I lost these weeks for nothing. Avoid this seller!

Terrible experience with this company. Wanted to order a corner sofa bed which was being advertised on ebay. They said if I buy it directly through them they’ll do a discount on the delivery.

When I emailed them they asked for my address details etc then simply said “you will get a phone call two days before delivery”, and it’s payment in cash on delivery. No date for delivery, no invoice, no other details.

A week or so goes by and I emailed them again asking when it would be delivered, I recieved the same message about getting a call 2 days before delivery, and that it would be “this week”.

Eventually I get a call saying delivery will be Monday. I explain I won’t be there and but will be in on another day. They then argue with me saying they only deliver to London on Mondays. Now if I’m paying for delivery I want it to be delivered when I can be there surely? I told them I was available next Monday, to which their response was “well I don’t think the delivery company will be able to deliver it next Monday”. What?

Don’t know what the hell these guys are playing at but something seems incredibly shady. Cash on delivery and no invoice? Probably dodging tax. Needless to say I’ve cancelled my order. Recommend anyone else avoids this company at all costs.

I bought a corner sofa from them a while ago. I fell for their cheep prices. What a piece of rubbish. It lasted a couple months only and fell apart literally. Such waste of money 😳😳😳

Too Low

I bought a sofa this month, after 2 weeks the sofa was delivered. The sofa is too low. The website doesn't advertise the sofa as it really is. I contacted the company but the company ignored me. The company will treat you well until they delivered the sofa after that the company doesn't care about the product delivered. I emailed the company about the measures, their website says heigh 80 cm and the sofa is 63cm, the company says the difference is the cushion. Don't buy anything there. Worse company ever.

Will not recommend to nobody. I recieved the sofa which was different from the picture. Even one part was damaged. Tried to contact them but costumer service is the worst I ever recieved. They are just making fun of the costumers and in the end blocking you.They are deleting even your reviews in their page . Avoid this company!!!

Very satisfied with the sofa I purchased. Delivery was within 2 weeks which was very fast! Delivery men were super kind and helped us carry it into our flat. Highly recommend