RomyPets Reviews 1,701

Over three weeks and still no delivery. I only got an apology after I contacted them. Although I was offered a refund, I was assured it would be sent the next week so opted to wait. I have now opted for a refund and have been ignored. Don’t waste your time with these people.

Thank you very much I had your parcel on time I am very sorry I gave you the last report I got confused thank you

Not recieved anything as yet not even a mail saying sorry for the delay if your animal is hungry stay clear.

I first ordered Hollings venison strips when it looked like Amazon weren't going be able to supply my monthly delivery (I have one dog who is on a venison only diet due to allergies. I was asked twice for a review when they hadn't yet arrived, I replied to Romy Pets email and had a phone call telling me they were waiting for stock. I naively believed that I was ordering an in stock product as nothing suggested otherwise.
After a couple of weeks I had a notification of dispatch, then Evri told me they had the parcel - it never arrived and the tracking showed it as destroyed and said I should contact the seller. I did and Romy Pets (after offering the training treats instead which I refused) processed the order for strips again. Again it took weeks before Evri told me they were expecting it, eventually got and delivered it (with one day delay). The strips arrived in a display box only, display boxes have perforations so you can remove part to display the goods, however this is a most unsuitable box to send through the post or courier, it was all broken open along the bottom perforations and held together by only one piece of sellotape across the yawing chasm and it was only by luck or quick thinking couriers that the strips were all there. I can fully understand how the previous delivery was destroyed if the same type of box was used. In the interim I had to find another supplier who sells these strips by pack and kilo and posts them out in a couple of days. My order with Romy Pets was placed on June 1st and I finally got the product on July 4th. I won't be buying from Romy Pets again.

Order came when you said it would product delivered is 1st class.

Still waiting for my original order but they have resolved the issue in a generous way

Unfortunately, like many other recent reviews, the delivery time is a lot longer than they state. My deliver, when it did show up, was damaged and returned by the courier. (Evri driver knocked to show me the damaged goods before sending it back.). I have tried to contact RomyPets to ask for either a replacement or a refund and have been ignored.

Stock pet treats my furbabies love. Easy online shopping. Quick delivery. Good service

Ordering process fine but did not have the Hemming fish and potato dog biscuits I usually get.
Thank you for answering my review.

Good product and price

Excellent service from Romy Pets and I have always found them very helpful if advice or updates requested. Their prices are reasonable too, I would definitely recommend Romy Pets

King pop up house and camper van for cats purchased these and they didn’t arrived contacted them and they kindly dispatched me them again customer service was great couldn’t fault it and my cats absolutely love them thank you

Took 2 weeks to arrive.. Sent an email to them asking when will I receive and they didnt reply..

Great product, great service.