Roomes Furniture & Interiors Reviews 

207
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, often taking ample time to explain options and provide excellent advice. Many people highlight the fantastic service, describing the process as smooth, easy, and very enjoyable from start to finish. Consumers also appreciate the great selection and quality of products available, often leading to repeat purchases and strong recommendations. Reviewers frequently mention the personalized approach, including interior design services, which helps them make confident choices for their homes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the great quality and choice of products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just bought a new dining table & chairs from Roomes, & the customer service is second to none. Our sales advisor was Tony Neill, he spent time explaining the different options available, in a... See more

Rated 5 out of 5 stars

We are totally indebted to Holly Ambrose who was fantastic in getting our home back together after a flood. We have never used an interior designer before, and didn't realise Roomes offered that serv... See more

Rated 5 out of 5 stars

I came into Roomes Bed Department for some advice re:pillows and helping to improve the quality of my sleep. I had the pleasure of being served by Ricky and Suki who both were very patient as I t... See more

Rated 5 out of 5 stars

My husband and I visited Roomes recently and were very impressed. Everyone we spoke to was polite and helpful. Jennifer helped us with some dinning room chairs we were collecting and Joanne... See more


Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Interior designer

Written by the company

For leather sofas, fabric sofas, dining room furniture, bedroom furniture, beds, kitchen furniture, flooring, carpet & rugs


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(207)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic experience

Went in to Roomes to purchase a pair of shoes, from Moda in Pelle, with a matching handbag… was served by a wonderful member of staff (I think her name was Stacey) she was on her own, and serving multiple customers… she was very helpful and friendly, she was attentive, and made sure none of us were neglected… well done… will definitely shop here again.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Roomes

Roomes is an extremely attractive store with a wide range of furniture and accessories. I was helped significantly by Ben who helped me find exactly the right chair I was looking for. He was extremely pleasant and helpful.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

I attended roomes to purchase a sofa

I attended roomes to purchase a sofa.
Toni neill was exceptionally helpful and knowledgeable about the products we wanted to purchase. We were not rushed and he went the extra mile throughout the sales journey.
He couldn’t have been more helpful.
Such a different experience to other similar sofa retail shops.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Ricky was really helpful without hovering. Answered all our questions quickly and knowledgeably. It was wonderful to have so many different elements of the ercol range available to contrast and compare.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product knowledge

We purchased our sofa today from Tony Neil the salesman at Roomes Stores.
Tony couldn't have been more helpful.He was polite,knowledgeable & we were under no pressure.He did not hesitate to call up a manufacturer to see if they could provide the sofa in a colour not on the usual swatches.
Tony is an absolute asset to the store.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company. Ordered a lamp and very quickly received an acknowledgement - more personal than the usual. Estimated delivery four days which is reasonable. It actually took two days. Excellent communication. Item very well packaged and in perfect condition. Cheaper than elsewhere. I would certainly recommend Roomes and would shop here again.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Tony was incredibly helpful

Tony, very helpful and amenable. Excellent product knowledge, couldn't do enough to assist me in choosing a new stressless recliner with stool. We are a repeat customer and always find Roomes staff to be obliging

6 March 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

We went in to look at a sofa and Tony was nothing short of wonderful. Extremely helpful and in no way “pushy”, very knowledgeable and gave superb advice. He made the whole buying experience a pleasure. We’ve always had a great experience with the staff at rooms and today was no exception.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Ben was so helpful

Ben was so helpful. No pressure to buy. A real asset to the company. He even offered to come in to meet us on his day off.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Ben was very helpful

Ben was very helpful, nothing was too much trouble. The whole experience of ordering a new suite was stress free and served with a cup of tea!

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Tony Neill

Great service from Tony Neill. I always buy my furniture from Roomes. Excellent products and good prices especially today as the sale was still on. I can highly recommend Roomes furniture store. Especially like that its a family run buisness. I will so miss coming here as I'm moving to Lincolnshire.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely the best service we ever had…

Absolutely the best service we ever had
Reception Lady was brilliant and give us a lot of discount
Funiture arived 3 weeks earlier then we was respecting
Delivery guys was very professional and helpful
I hope all above explained what experience we had with Roomes Furniture
100% recommendations
Well done guys!!!!

28 January 2025
Unprompted review

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