Roomes Furniture & Interiors Reviews 

207
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, often taking ample time to explain options and provide excellent advice. Many people highlight the fantastic service, describing the process as smooth, easy, and very enjoyable from start to finish. Consumers also appreciate the great selection and quality of products available, often leading to repeat purchases and strong recommendations. Reviewers frequently mention the personalized approach, including interior design services, which helps them make confident choices for their homes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the great quality and choice of products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just bought a new dining table & chairs from Roomes, & the customer service is second to none. Our sales advisor was Tony Neill, he spent time explaining the different options available, in a... See more

Rated 5 out of 5 stars

We are totally indebted to Holly Ambrose who was fantastic in getting our home back together after a flood. We have never used an interior designer before, and didn't realise Roomes offered that serv... See more

Rated 5 out of 5 stars

I came into Roomes Bed Department for some advice re:pillows and helping to improve the quality of my sleep. I had the pleasure of being served by Ricky and Suki who both were very patient as I t... See more

Rated 5 out of 5 stars

My husband and I visited Roomes recently and were very impressed. Everyone we spoke to was polite and helpful. Jennifer helped us with some dinning room chairs we were collecting and Joanne... See more


Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Interior designer

Written by the company

For leather sofas, fabric sofas, dining room furniture, bedroom furniture, beds, kitchen furniture, flooring, carpet & rugs


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(207)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

We have always used Roomes to purchase…

We have always used Roomes to purchase our home furnishings.
We went to view our next venture into furniture.
met Suki, and subsequently Holly the interior designer and Ricky.
They were all very professional,
friendly and made the ordering of the final selection easy! There was no pressure selling whatsoever!
Well done Suki, Holly and Ricky!
We have no hesitation in recommending Roomes and their
staff!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Tony Neill

The sales person, Tony Neill, was very efficient, helpful and knowledgeable. The display was excellent and made the choice easy. We are fortunate to have this kind of store locally.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Mr Tony Neill

We were today served by a wonderful guy called Tony Neill. He was so professional, unbelievably knowledgeable about the product and left no stone unturned. He answered all queries we had regarding the sofa and the care insurance policy we took out without hesitation leaving us feeling very confident about our purchase. A true gentleman and an absolute pleasure to do business with. He also smelt lovely and was so very smartly dressed !! I should also add that we were all rudely interrupted by a very “entitled” type customer which he dealt with with the utmost professionalism and kindness. Janice and Stephen Barry Thank you

25 November 2024
Unprompted review
Rated 5 out of 5 stars

My wife and I visited Roomes today and…

My wife and I visited Roomes today and were served by Tony Neill.
We decided to purchase the Suites there and then, being very impressed by Tony!

Excellent furniture, pricing and 100% quality service from Tony whom was very helpful and professional!

Thank you Roomes and Tony Neill, Highly Recommended!!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Helpful salesperson

Just ordered a brand new bed from Roomes Stores and very pleased with the advice given to us by Suki, in store. She is friendly and so helpful and we are looking forward to our bed being delivered in the next few weeks.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Sofa shopping at Roomes

We bought some g-plan sofas in Roomes today. Tony was very approachable, helpful and friendly. He gave a lot of attention to detail and answered all our questions. Highly recommend.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Sofa shopping made simple

What started as a browsing session ended with us stopping in the first shop we visited and buying our new modular corner sofa. Tony was helpful, professional and knowledgeable and made it an easy purchase

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Interior Design Experience

We recently had the pleasure of working with Holly Ambrose, Interior Designer at Roomes in Upminster, and we can't recommend her highly enough! From our initial consultation, Holly demonstrated an exceptional understanding of our vision and style - even when we had no idea. Her ability to blend functionality with aesthetic appeal is truly impressive.

Holly transformed three bedrooms, a study, a snug, and a family room, providing creative solutions that maximised our space while ensuring it reflected our personality. She encouraged us to be brave with our colours and choices, even engaging our 12-year-old in designing her room, which made the process even more enjoyable. She was also incredibly diplomatic when my husband and I had different ideas! Her attention to detail is unparalleled, and every suggestion she made was thoughtfully considered. We love the spaces she has created and feel so happy in our new home!

The delivery team and after-sales support were also excellent, ensuring everything arrived on time and was set up perfectly. Communication with Holly was seamless—she kept us informed every step of the way, ensuring we felt confident in our choices. The end result exceeded our expectations; our home feels fresh, inviting, and uniquely ours.

If you’re looking for an interior designer who is not only talented but also genuinely passionate about her work, Holly Ambrose is the one to call. Thank you, Holly, for transforming our spaces into something truly special!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Just bought two sofás and the service, as always, was great. Tony was very helpful and explained everything clearly.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

New Sofa

The sales assistant Tony Neil was extremely helpful and talked us through everything and we’re looking forward to taking deliver of our new G Plan sofa

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Tony was helpful

Tony was helpful. Extremely knowledgeable and provided all the support and help we needed to make an informed decision on selecting the 2 seater recliner.

7 September 2024
Unprompted review

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