Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... See more
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Program in early development stage, many bugs, support with no problem solutions and too many issues that no one cares about. No support action and we faced ourselves with many problems and then left... See more
Company replied
Working at an independent hotel usually means having to take over different roles and it can be, at times, chaotic. This PMS system made our lifes way easier as we could manage everything from a singl... See more
Very pleased with Room Racoon. We have a small 4-bed guest house. We got more from the essential package than we initially thought we would. There are many small tools and functions which are extre... See more
Company replied
Company details
Written by the company
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Contact info
Keizerstraat 15, 4811 HL, Breda, Netherlands
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3.4
Average
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Our 1st 1/4 business review… we worth the effort.
Just had our 1st 1/4 business review with Yasmin , throughly worthwhile excerise - very well prepared summary of our performance and insighful ideas to add value and make improvements to our buisness and how we utilise RR software. .
RoomRacoon came highly recommended, this was just another good example of "why" !!
30 April 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Hi Frank,
Thank you for sharing such positive feedback. It's great to hear that your first quarterly business review with Yasmin was a valuable experience. We’re glad the session provided meaningful insights and practical ideas to help you get even more out of RoomRaccoon.
It’s always encouraging to hear we’re living up to the strong recommendations, and we look forward to continuing to support your success.
Best PMS we've worked with!
15 April 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thanks for your feedback, Jurie! It’s our mission to make hotel management as seamless and powerful as possible, and it’s great to know we’re hitting the mark.
Great service and quite informative
3 February 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for the kind words. We're so glad to hear that you found our service informative. If there’s ever anything more you’d like to explore or learn, we’re always here to help!
Super efficient
Super efficient, well integrated with peach payments and tablet POS, makes running the hotel very easy with all information in 1 place. Great customer support!!!!
11 April 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your amazing feedback, Elizabeth. We're happy to hear that RoomRaccoon’s integration with Peach Payments and Tablet POS is making your operations smoother. Having everything in one place really does make a difference, and we're so glad you're experiencing the benefits.
Great Tool for every accommodation business
Room Racoon is very simple and easy to use tool, and support is fantastic. Nothing is a problem, just give them a ring and they will always find a solution.
Definitely recommend.
20 March 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your kind words, Rina! We're happy to hear that you find RoomRaccoon easy to use and that our support team has been there for you when needed. Providing solutions and top-notch service is what we strive for! We truly appreciate your recommendation and look forward to continuing to support your business.
Good reservation program
Working with Roomraccoon for past year now. The reservation program is really easy to operate. I am very satisfied.
25 March 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for sharing your experience, Marzena! It’s great to hear that RoomRaccoon has been easy to use and working well for you over the past year. If there’s ever anything we can do to make it even better, let us know, we’re always happy to help.
Avoid this company
I'll quote another review, I agree absolutely with everything: "Their customer service is atrocious—slow, dismissive, and utterly incompetent. The technical side is even worse: unreliable, glitch-ridden systems that caused serious financial losses for my business. To top it off, their CFO is unbelievably unprofessional, showing zero accountability and an alarming disregard for client concerns."
21 March 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
We appreciate your feedback, Kresimir, and understand how frustrating it can be when things don’t go as planned. Our goal is always to provide the best possible service, and we regret that we didn’t meet your expectations this time around.
Automated Features
What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments—take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle.
19 March 2025
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for your thoughtful review! We're so pleased to hear that RoomRaccoon's automation features and OTA integration have made such a positive impact on your operations. Saving time and streamlining processes is exactly what we aim for. If there’s anything we can do to make your experience even better, we’d love to hear your feedback!
RoomRaccoon needs to up their game
RoomRaccoon has been an absolute disaster from start to finish. The first red flag was during the botched implementation, which was chaotic, careless, and completely unprofessional. It only went downhill from there. Their customer service is atrocious—slow, dismissive, and utterly incompetent. The technical side is even worse: unreliable, glitch-ridden systems that caused serious financial losses for my business. To top it off, their CFO is unbelievably unprofessional, showing zero accountability and an alarming disregard for client concerns. RoomRaccoon shamelessly sells a dream but delivers a full-blown nightmare. Avoid this company at all costs—there are far better PMS systems out there that won’t leave you picking up the pieces of their failures.
11 December 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for sharing your feedback, Amy. While our team made every effort to provide dedicated support, including meetings with our Global Head of Customer Support, fast response times (with tickets resolved in minutes), and complimentary setup services, we’re sorry we didn’t fully meet your expectations. Our team also developed a strong relationship with your frontdesk staff, who frequently reached out for assistance, and we were glad to help. Over the course of three months, we managed around 100 interactions, the majority of which were positive. However, we understand that during your transition to an independent setup from a group configuration, some implementation steps were missed. Despite this, we made sure you kept all volume discounts, features, and pricing benefits. We truly value the time you spent with RoomRaccoon and wish you the best moving forward.
Super service!
4 December 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for your 5 star review! We're happy to hear that you've had a great experience with RoomRaccoon!
RoomRaccoo is a scammer!
5 December 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Hello Tnng, we take all customer concerns seriously, but after reviewing our records, we believe that you may not be a RoomRaccoon user. As we currently do not have users in Iceland, we'd appreciate it if you could provide us with your contact details to help us investigate this matter further.
Feedback
Thank you to Serena for the good level of service today 20/08/2024. I enjoyed learning about room racoon and what it can do. Best Regards Rupert
20 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for your kind words, Rupert! We’re thrilled to hear that you enjoyed learning about RoomRaccoon and that Serena provided you with excellent service. We're here to support you every step of the way, so if you have any more questions or need further assistance, don't hesitate to reach out.
Thank you Serena.
It's always such a joy dealing with Serena as she knows the product well, efficient, professional and very friendly. Thanks so much Serena. Best regards, Lee.
13 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your 5-star review, Lee! We’re thrilled to hear that Serena has provided you with such a positive experience. We’ll be sure to pass along your compliments to her. Your feedback means the world to us, and we're here whenever you need us.
Simple and easy to follow step by step…
Simple and easy to follow step by step guidance provided by Serena.
13 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for taking the time to leave us a review, Ahmed. We're glad to hear that Serena’s step-by-step guidance made things simple and easy for you.
Efficient
A simple, effective and easy system. The team is great, quick response times and always willing to assist.
13 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for your wonderful feedback, Shuayb! We’re delighted to hear that you find our system simple and effective and that our team has been able to support you with quick response times.
The GOAT of customer service
RoomRaccoon support is the best I have ever experienced amongst any supplier. Nothing is too much to help with, no question too silly and they are all always super friendly. Truly THE BEST!
2 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your amazing feedback, Belinda! We're thrilled to hear that our support team has made such a positive impact on your experience with RoomRaccoon. We'll continue to be here for you, ready to help with anything you need, no matter how big or small.
Easy to use integrated system
Easy to use integrated system. Support is good, Frank in particular is great to deal with.
No real issues once the transition was complete.
1 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for the fantastic 5-star review, Sinead! We're thrilled to hear that you find RoomRaccoon easy-to-use and Frank will be delighted to know he's made such a positive impact on your experience.
If you ever need anything, our team is always here to support you. Thanks again for being a valued part of the RoomRaccoon family!
Room Racoon User Experience
The user interface is very user friendly. I myself have worked with a lot of reservation systems including opera cloud, and this is by far much more simplistic and straight forward.
Training new team members on this system is a breeze!
1 August 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for sharing your experience with RoomRaccoon! We're thrilled to hear that you find our interface user-friendly, especially compared to other systems. It's great to know that training new team members has been a breeze—making your job easier is exactly what we're here for!
The RoomRaccoon is are always there to assist and support
The RoomRaccoon is are always there to help and support you - and always so quickly and efficiently! This product really has been a game-changer for me in our accommodation business and the team certainly back-up the product perfectly.
18 July 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for your 5 star review, Bev! We're happy to hear that RoomRaccoon has been a game-changer for your property. Our team is dedicated to providing quick and efficient support, and it's wonderful to know that this has made a positive impact for you. Thank you for being a part of the RoomRaccoon community!
Great easy to use property management…
Great easy to use property management system; greatly improved our productivity and ability increase occupancy.
Noordhoek Village Hotel General Manager
Max
1 July 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your fantastic review, Max! We’re thrilled to hear that you find our property management system easy to use and that it has significantly improved your productivity and occupancy rates at Noordhoek Village.
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