Rosie London Reviews 91

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were let down by their experience overall. Many customers expressed significant disappointment with the products received, frequently citing poor quality, cheap materials, and items that did not match the descriptions or images on the website. People also reported issues with their orders, including long waiting times for delivery and difficulties tracking shipments. The website itself was a point of concern for many, with some noting that it displayed reviews and product representations that were not always accurate. Reviewers also faced considerable challenges with the refund process, often finding it difficult to return items or secure their money back, with some being offered only partial refunds or required to pay for return shipping to China. Despite these widespread issues, a few other people also felt that the items they received were exactly as pictured on the website.

What people talk about most

Product

Reviewers highlight significant dissatisfaction with the product quality, often describing items as cheap,... See more

Quality

Users describe significant dissatisfaction with the quality of products received, often noting that items... See more

Order

Customers had negative experiences with order, with many reviewers advising against ordering from this... See more

Website

Reviewers express strong dissatisfaction with the website, frequently describing it as unreliable and... See more

Refund

Consumers find refund experiences to be highly negative, with many reporting significant difficulties in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

E-mails sent to Rosie London bounced back undelivered as the e-mail address doesn't exist. I am so angry. Ordered couple of items (not yet delivered) before going on holiday on 22st December. After re... See more

Rated 1 out of 5 stars

Total disgrace! Scammers should be calling themselves Rosie China not London. Boots far from what they show on their website. Poor quality, looking disgusting and stinking like cheap plastic. Say shi... See more

Rated 1 out of 5 stars

This company can not be trusted to sell you good quality products. Definitely AVOID. I purchased what looked like cute quality vegan leather ankle boots, they arrived after several weeks, most likely... See more

Rated 1 out of 5 stars

I’m disappointed to find myself joining the growing number of customers who’ve been taken in by this lot. The website looks legitimate, but I should have clocked that the so-called Trustpilot reviews... See more


1.3

Bad

TrustScore 1.5 out of 5

91 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Completely fraudulent company do not buy

Rosie London claim another victim! Completely fraudulent company all the images descriptions are wrong. The shoes are clearly cheap plastic the soul is moulded terribly. Why didn't I read the reviews first? I did see another review where they had also clicked on a link on Pinterest as I did.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a leather jacketa leather on…

Ordered a leather jacketa leather on there, waited 5 weeks for it to come.I wouldn't let my dogs sleep on it.Plastic try to email them.It bounces straight back.A friend ordered the Dr Martins boots.Nothing like then absolute shiite i thought tea moon was bad , but these are ridiculous

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Bought some shoes that looked lovely. When they arrived, I noticed a horrible plastic smell when I opened the bag. The quality of the shoes was poor. Clearly, a bad copy of the product advertised. Trying to return but my emails to their support team fail to be delivered.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

I’m very disappointed with my purchase from Rosie London. The boots I received were not as described on the website. They were advertised as being much better quality than what actually arrived. The material feels cheap and is nothing like what was shown or implied in the listing.

Delivery also took a long time, and trying to contact customer service has been extremely frustrating, with little to no response. If the product had been accurately described, I would not have ordered them. I wouldn’t recommend buying from this company.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered leather jacket XL after weeks…

Ordered leather jacket XL after weeks it finally arrived very small I mean it might fit my grandson and he is 9.
Tried to contact to arrange return emails bounce back and web site no longer working looks like they’ve done a runner

16 December 2025
Unprompted review
Rated 1 out of 5 stars

ROSIE LONDON A FRAUD COMPANY

This company does not exist in London and the company is a mega scam.I ordered a fine cotton blouse ( not cheap either) and it took long time to arrive and the material is polyester and it is v badly stitched.I even feel bad to give it to a charity shop.My emails have bounced back.Trading Standard should be made aware off.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

This company are crooks!!!

This company are crooks!!!! Don’t touch them with a stick they’re robbers!!!!!
I ordered a jacket, it arrived after waiting for weeks, the quality was shocking, it’s too short, crumpled & the elbow pads are in the wrong position!!!! After emailing them several times eventually they just bounced back, so £60 down the drain. This companies website shouldn’t be allowed to be online. Also this company isn’t in the UK, very misleading company name. DO NOT ORDER FROM THIS COMPANY YOU’LL LOSE YOUR MONEY!!!!!!!!!!!!!!!!

15 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. Misleading name as company not uk based. Ordered a dress which took over a month to arrive and when it did it was such bad quality and nothing like the pictures and description on the website. I tried emailing to return but the email address seems to no longer exist or to have blocked me. I believe the company website page now no longer exists either. Complete waste of money. Very disappointed

8 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!
As per other buyers. I wished I'd read the reviews before ordering. I ordered a coat, and had to chase up for a delivery date and I did get a response.
My order finally arrived today after weeks, although I wish it hadn't as it's like a dish cloth. It won't keep you warm at all, no lining, thinner than a fleece.
If it hadn't been delivered I could try and get my credit card company to get a refund. Absolutely disgusting company.
I've tried sending an email to return this rubbish and get a refund but the email bounced back.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Emails sent to Rosie London

E-mails sent to Rosie London bounced back undelivered as the e-mail address doesn't exist. I am so angry. Ordered couple of items (not yet delivered) before going on holiday on 22st December. After reading all these negative reviews l doubt l will get the order at all. Furthermore, unable to trace the order. Please, DO NOT ORDER FROM THESE COMPANY. YOU WILL BE DISAPPOINTED. I wish l took the time to read reviews before placing the order.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Rip off company

Why are etsy allowing this company
Bought some socks thinking it must be ligit
2 weeks later no socks
£18 out of pocket
Thanks etsy
You should be checking your sellers ......

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful product

Terrible item.
tool about 3 weeks to arrive and not like pic at all!
shapeless and cheap.
let's see how I do getting a refund may need to contact my credit card company

8 December 2025
Unprompted review

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