Rotimatic Reviews 1,949

Worst experience. They don’t respond. Machine never came. Spent money for nothing

DO NOT BUY

Machine is not what you see on paid advertisement and paid reviews .
Machine does not deliver the expected results, very frustrating experience thing to get hold of customer service.

Very Poor Customer Service & Broken Promises

I had a highly disappointing experience with Rotimatic support.

My machine stopped working within just 2 months of use, after I had already waited around 2.5 months for delivery. After multiple follow-ups, the team arranged a pickup and assured me of a high-priority replacement, along with:

$100 compensation
3-month extended warranty
A brand-new machine (not refurbished)

However, once the machine was picked up, there was complete silence. Despite repeated follow-ups, I received no meaningful response—only automated messages stating “we are upgrading our support system,” which was extremely frustrating.

Eventually, I did receive a replacement machine, but the issues didn’t end there:

The extended warranty was not honoured
The flour container arrived damaged
And once again, I am chasing support with no response

This has been a very frustrating and exhausting experience. For a premium product, the level of after-sales service and communication is simply not acceptable.

I would not recommend based on this experience.

Absolutely pathetic customer service. I ordered it on 10 Jan 2026 but still not delivered to date (12Apr2026). Tried to follow up via email, online support chat etc. many times but no response. The website order tracking service says it is undergoing quality check but no clear delivery timeline. Please avoid buying it.

Please dont waste your time and money on this product.

This product was delivered to me in first week of March 2026 after placing my order on last week of November 2025.
This company continued to take money all these months without delivering the product..
I had to write to them to get the product delivered finally.
Once delivered, the product was faulty from the beginning, all it makes is sloppy dough, and not even one roti.
The app doesn’t work either, so many glitches.
They offered technical support as they themselves admitted that a senior technician has been able to fix issues previously.
I do r understand why they sell faulty products in the first place and don’t believe in their quick fixes. I can’t trust a product which has been faulty from the beginning to work smoothly for a good period of time..I had asked for a refund and ship back of machine at their expense, for which I have received no response so far..I don’t believe in this company any more.
Such an unprofessional team
Please don’t waste your efforts and money on this one..

I’m very disappointed with my Rotimatic—it has been a complete waste of money. I waited almost 2 months for delivery, and after paying nearly $1800, I expected much better quality.
Unfortunately, the rotis come out uncooked, almost like raw dough. I contacted customer service, and the experience has been unacceptable. They asked for pictures and videos, which I provided, and then scheduled an online troubleshooting session. However, no one showed up for the appointment.
I tried reaching out multiple times after that, but the response has been the same—no real help or resolution. Their customer service is extremely poor, and no one seems interested in fixing the issue.

It has now been almost 2 months, and I am still facing the same problem. I’ve tried everything—adjusting flour, oil, and water—but nothing works.
Please don’t waste your money or time like I did. Don’t be misled by the videos showing perfect rotis—those results feel unrealistic based on my experience

Extremely disappointed with our experience.
We upgraded from Rotimatic Plus to the Next model in May 2025 and didn’t even receive the machine until October 2025. From day one, it failed to perform as advertised—consistently producing undercooked rotis.
After months of struggling to get any real customer support and trying to troubleshoot on our own, your team finally agreed to replace the defective unit. We received written confirmation on March 6, 2026 that a replacement would be shipped within two weeks.
We promptly returned the product (even arranging FedEx drop-off ourselves due to lack of coordination on your end). It has now been over FOUR weeks with:
• No replacement shipped
• No communication from the company
• No meaningful response despite repeated attempts to follow-ups via chat or email
At this point, we’ve paid in full and have been without a working machine for nearly a year. This reflects:
• Failure to deliver within a reasonable timeframe
• Failure to honor warranty commitments
• Misrepresentation of product quality and customer support
This experience has been incredibly frustrating and disappointing, and it feels like the company is stealing from consumers.

Ordered in Aug 2025.. received it in Nov 2025.. received faulty machine which was replaced thrice.. THEIR CUSTOMER SUPPORT IS WORST.. it almost doesnt exist.. no replies... no one is helping to return the machine and get my refund. Later saw many facebook and reddit posts stating the same issue.. YOU WILL LOSE YOUR MONEY MENTAL HEALTH AND WILL STILL HAVE NO ROTIS MADE. It is the worst company

Went against all those nagetive reviews and placed order end of January for Rotimatic Next, order tracking says expected to be delivered on 02/04/2026 but no more updates since 05/02/2026, this is the last update said, under quality check.
Emailed more than 50 times, Web chat service is uselsess, cannot talk to any human.
Pathetic customer service.
I will wait this week or go to my credit card company to get refund for this to be honest.
Supported this brand being Indian but should not have done it.
Very disappointed with the service.

Title: Defective machine, broken promises, and complete silence after 7 months

Order #62573.

Review:
I purchased the Rotimatic Plus with a 2-year extended guarantee on 16 January 2025 for €1,989.69. The machine was defective and unusable within weeks of purchase. After repeated complaints for over 7 months, a replacement was initiated over 4 months ago.
On 6 March 2025, I received a written confirmation from Rotimatic's logistics support team after repeated follow ups that the remanufactured replacement unit was "being prepared for shipment" and would be "shipped out on March 15." That date came and went with no shipment and no tracking information provided.
Since then, complete silence. Multiple follow-up attempts have received no response whatsoever.
I have owned this machine for nearly 3 months and have been unable to use it for 7 of those months. I paid a premium price specifically for the extended guarantee, which has proven entirely worthless.
I would caution anyone considering a purchase — particularly at this price point — to carefully consider the after-sales support before buying.

Regards,
Anirudh Kumar

Worst product and worst customer service. I ordered dough container and it’s not working. I could not reach support to report the issue. No phone and email support..they don’t respond . What if we buy a Rotimatic for 1800 dollars and if we have any issue ?? We need to trash the product..

I placed an order for a Rotimatic in November 2025, and months later (today date 6 April 2026) it has still not been delivered. The order status has been stuck on “On Hold” with no explanation, no delivery timeline, and no resolution.
Despite sending multiple emails, Rotimatic only sends automated, system‑generated replies. There has been no meaningful human response, no escalation path, and no accountability for holding a fully paid order indefinitely.
This level of service is unacceptable—especially for a high‑value appliance. Charging customers in full and then failing to deliver the product for several months, without transparent communication, breaches basic consumer trust.
I am formally requesting:

An immediate confirmed delivery date.

I have not been able to make even a single roti in last 5 months since I received the machine. I have sent several emails and messages to the company but no one is bothered to get back and provide technical support. Customer service is useless. Very disappointed with the machine and support! Horrible experience. Simply waste of money!

If I could give this machine 0 stars I would.

DO NOT BUY.

I had bought old rotimatic and had some issues with roti quality and machine functioning. The customer service was hard to get hold of. After 3- 4 months of back and forth we finally started getting some decent rotis. Although it doesnt make good jowar or bajra rotis.

I recently bought rotimatic Next and the rotis are uncooked and very small.
I sent a message on app and was given an appt date. I didnot get a call from anyone

Horrible customer service.

I ordered this machine last fall. It arrived 4 months later in December.
The flour container was defective and the machine couldn’t be used.

It took several weeks to get in touch with customer service. I had similar issues with agent not contacting me then. I took appt and no one called me.

I had requested to return the machine in December and again in February, but they offered me $200 as compensation but no instruction on how to return the machine. No compensation offered either till date.

The rotis are half cooked and the app asked us to adjust 4 times which did not work. I could finally make an appt. But no one called us. I am still trying to contact the customer service team.

NOT WORTH THE BUY.

Horrible product and even worst customer service. Rotimatic team I’m posting my messages here because after 34 emails back and forth, 9 reach outs on your web chat, and multiple times trying to reach you thru your app, I’m yet not getting response from you guys. After issues that I reported since day 1 , now the machines has completely stopped working. Take back your horrible product and give me back my money.
1. False and misleading advertising - product does not do what they advertise. Their customer rep confirmed it— Rotimatic Next does NOT make millet rotis!! It’s false advertising! They mislead their customers.
2. I’ve been messaging them to return the product - the website says “return within 30 days, no questions asked” — Hah!! Not true- they pester you with questions and then stop responding
3. Worst customer service ever - they bounce you around multiple reps and then they remove the history of emails. WARNING- keep a history of all emails and communication with this company.
4. This machine uses 1/2 tsp oil per roti !! There is NO option of using zero oil. So if you’re eating 3-4 rotis in a meal , your consumption of oil goes up by 2 tsp per meal! “healthy”?? Not in my dictionary!
5. Rotimatic Next is advertised as “whisper quiet” - that is not true at all. The machine is so loud and noisy that one cannot hold a conversation in the room while it is running.
6. Several other issuers that I encountered include — The roast level setting does not seem to be functioning - roasts at all levels are turning out the same - even when we set it at level 5, rotis are uncooked. The flour container keeps getting stuck and gives the error that the flour tunnel is blocked - and the container lid gets stuck. The dough is either too wet or too dry- don’t even ask the amount of flour and uncooked rotis I’ve had to throw away due to the issues. That is my hard earned money going in trash!

I purchased a Rotimatic machine (Order 76845) for NZD 3,038.30, which was delivered in January 2025.

Unfortunately, the unit became faulty and had to be returned in September 2025. I was then advised to upgrade the machine, and I paid an additional NZD 243.68 in December 2025, with confirmation that a replacement would be dispatched in March 2026.

It is now well past that timeframe:
• No replacement has been dispatched
• No tracking provided
• No meaningful response to multiple follow-ups

At this point, Rotimatic has:
• Supplied a faulty product
• Failed to provide a replacement within a reasonable time
• Taken additional payment without delivering anything further

This is extremely disappointing given the premium price point. I have now formally cancelled the contract and requested a full refund of NZD 3,281.98.

I would strongly caution others considering purchasing—especially international buyers—until this matter is resolved.

Happy to update this review if the issue is resolved promptly.

Terrible machine. Even worse customer service. A total scam. I paid over $1,500 for this piece of garbage. Hardly worked for a couple of months without issues. Had to return and get a replacement. Same problems. I have been trying to get a refund for over a month and they do nothing but send emails through AI chatbots. Keep your money to yourself and don't buy this piece of crap.

I purchased the latest Rotimatic Next, and after receiving it, I used it for a few days but found it not up to the mark. Within a week, I decided to return it.

Once I initiated the return, their customer service began offering multiple incentives to avoid taking the product back—extended warranty, $100 to $250 discounts, even sending a replacement unit with an additional year of warranty.

After several rounds of emails, they finally provided a return label. I shipped the unit back, and they confirmed receiving it. Yet again, instead of processing the refund, they tried to push a brand-new unit.

I’ve been clear from the start—I want a refund. As of now, I’m still waiting for it.

I’m confident I’ll eventually get my money back one way or another. But I’m sharing this to genuinely help anyone who is on the fence about buying this product—think carefully before you invest your time, money, and energy. This is ALL HYPE and NO GOOD

I believe this was a complete fraud. I placed an order from Australia about 3 months ago, but only received it after a delay of around 3 months. From the very beginning, the product did not work at all.

I have been trying to contact the company, but there has been no response through any channel. It’s extremely disappointing and frustrating. I really wish I had checked the reviews beforehand.

I bought the Rotimatic in November 2025, and it was delivered in January 2026. From the moment it arrived, it never worked—issues with the flour system. I contacted support persistently, and after over a month of pushing, they admitted a part was defective and promised a replacement. Since February, absolute silence. I’ve tried every channel—chat, app, emails, forms—with no response. It’s now over five months, and this expensive machine has never worked. I even bought a two-year warranty, but they aren’t bothered to honor it. Meanwhile, they keep selling new products but won’t support existing customers. It’s infuriating and unacceptable!