Route One Reviews 

1,769
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the product selection is massive, offering a wonderful variety of items that boast exceptional quality and durable design. People consistently appreciate the prompt shipping services, noting that online orders arrive quickly and are always carefully packaged for safe transit. Some reviewers were not happy with delivery delays, stating that paid next-day shipping options occasionally took multiple days to finally arrive. A few other people also felt that encountering occasional stock discrepancies or receiving incorrect items caused minor inconveniences during their online shopping journey.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the reliable quality, great variety, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping, prompt arrivals,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well made and feature great... See more

Service

Customers had great satisfaction with the service, consistently praising the quick delivery, professional... See more

Order

People report positive experiences with order, frequently highlighting the easy purchase process, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter loves her new skateboard. It looks and feels amazing to ride and do skills on. Top quality board, wheels, bearings, trucks and grip tape. Highly recommend purchasing from Route One. Excell... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more

Company replied

Rated 5 out of 5 stars

Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more

Company replied

Rated 5 out of 5 stars

Not my first order. Massive stock of great products. Some reduced items have been available in December, perfect for Christmas. Super fast delivery too. I'm not sure how the bonus points system wor... See more

Company replied



Company details

  1. #3 of 7 best companies in Skateboard shop
  2. #114 of 228 best companies in Men's clothes shop

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

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4.6

All reviews

(1,769)

1,391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, efficient service

There was an immediate response to my order, and it arrived very quickly. The price was competitive, and there was s selection I have not seen anywhere else. I'm very impressed.

17 September 2026
Rated 5 out of 5 stars

all good

Quick delivery. Deck and trucks as expected. Free Jessup grip is a definite bonus.

15 September 2026
Rated 5 out of 5 stars

All good product arrived as it should…

All good product arrived as it should well packaged no issues would use these guys again 🙂🙂
Thanks

16 September 2026
Route One logo

Reply from Route One

Hi Tracie,

Love to hear it! Glad your order arrived as expected, was well packaged and everything was hassle-free 😊

Thanks for the lovely review – we’d be happy to have you back anytime!

All the best,

Maddi
Route One Customer Care

Rated 2 out of 5 stars

Make it clear that returns are not free

I wish it was more obvious on the website that I would have to pay to return items myself. I have not had to do that for years from other companies and would not have purchased shoes from R1 if it was clear returns are the purchaser to pay for.
I bought a pair of Adidas skate shoes, which are ridiculously a lot smaller than standard adidas staff in R1 shop later said this is a ‘thing’ . £5 original then another £5 to return. Feel like I was robbed

16 September 2026
Route One logo

Reply from Route One

Hi Charley,

We’re really sorry for the misunderstanding around our returns policy and can understand why the return cost was frustrating, especially when the shoes didn’t fit as expected.

Our website does state that customers are responsible for the cost of returning items, but we appreciate that this may not have been clear enough when placing your order. We’ll make sure your feedback is passed on to the relevant team.

Sorry again for the frustration caused, and thanks for taking the time to share your feedback.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery

14 September 2026
Route One logo

Reply from Route One

Hi Joe,

Nice one! Glad you had a great experience with us and your order got to you nice and quickly 🙌

Thanks for taking the time to leave a review – really appreciate it!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Personal view

Fast delivery, great value for money, clothes wise 👌 amazing, very high quality. Highly recommend route one.

14 September 2026
Route One logo

Reply from Route One

Hi Mary,

Ahh amazing! So glad you’re loving the clothes and think they’re great value too. Always good to hear the quality is hitting the mark! 👌

Thanks so much for the recommendation and for shopping with Route One!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great reliable service

16 September 2026
Route One logo

Reply from Route One

Hi Paula,

Love to hear it! Glad you found us reliable and everything went smoothly 🙌

Thanks for taking the time to leave us a review – really appreciate the support!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Everything was perfect but it came…

Everything was perfect but it came with a couple of scratches on the deck which is kinda confusing even tho it was fully boxed but it doesn’t matter
It was going to get scratched fork skating on it.

14 September 2026
Route One logo

Reply from Route One

Hi Devontae,

Glad everything else was spot on! Sorry to hear the deck arrived with a couple of scratches though – definitely not what we’d expect to see when it’s been fully boxed.

Good to hear it hasn’t stopped you from getting out there and skating it though! 🛹

Thanks for the feedback and hope you have loads of fun with the new deck!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Good quality product

14 September 2026
Route One logo

Reply from Route One

Hi Lewis,

Love to hear it! Glad you’re happy with the quality of the product 🙌

Thanks for taking the time to leave us a review – hope you get plenty of use out of it!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Excellent service and very fast…

Excellent service and very fast delivery. Highly recommend

14 September 2026
Route One logo

Reply from Route One

Hey Clair,

Thank you for the great review!

Fast delivery and great service are exactly what we aim for, so this is lovely to read.

Hope to see you again soon.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

😎😜🫡✌️

As a beginner, this product is great, and I am loving the colour (I chose red though it becomes pink under bright light)! Definitely worth the money !!

15 September 2026
Route One logo

Reply from Route One

Hey there,

Thanks for the fab review!

We're super pleased you're enjoying it and hope it brings you plenty of fun.

Let us know if you ever have any questions in the future.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Thank you Meg for getting to the end of…

Thank you Meg for getting to the end of my order giving me a refund and just being really nice and helpful though out the whole process

14 September 2026
Route One logo

Reply from Route One

Hey Benedict,

Thank you so much for taking the time to leave such a lovely review!
I'm really glad I could help get your order sorted and your refund processed.
I know it's never fun when things don't go to plan, so I appreciate your patience throughout.

Until next time,

Meg
Route One Customer Care

Rated 4 out of 5 stars

Prompt service

Prompt service
Kept well informed about delivery.

11 September 2026
Route One logo

Reply from Route One

Hey there,

Thank you for the 5 stars - really appreciate it!

Hope you are loving the new purchase.

All the best,

Meg
Route One Customer Care

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