Route One Reviews 

1,749
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the product selection is massive, offering a wonderful variety of items that boast exceptional quality and durable design. People consistently appreciate the prompt shipping services, noting that online orders arrive quickly and are always carefully packaged for safe transit. Some reviewers were not happy with delivery delays, stating that paid next-day shipping options occasionally took multiple days to finally arrive. A few other people also felt that encountering occasional stock discrepancies or receiving incorrect items caused minor inconveniences during their online shopping journey.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the reliable quality, great variety, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping, prompt arrivals,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well made and feature great... See more

Service

Customers had great satisfaction with the service, consistently praising the quick delivery, professional... See more

Order

People report positive experiences with order, frequently highlighting the easy purchase process, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter loves her new skateboard. It looks and feels amazing to ride and do skills on. Top quality board, wheels, bearings, trucks and grip tape. Highly recommend purchasing from Route One. Excell... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more

Company replied

Rated 5 out of 5 stars

Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more

Company replied

Rated 5 out of 5 stars

Not my first order. Massive stock of great products. Some reduced items have been available in December, perfect for Christmas. Super fast delivery too. I'm not sure how the bonus points system wor... See more

Company replied



Company details

  1. #3 of 7 best companies in Skateboard shop
  2. #115 of 229 best companies in Men's clothes shop

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

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4.6

All reviews

(1,749)

1,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very goid boards quick shipping

Very goid boards quick shipping

14 September 2026
Route One logo

Reply from Route One

Hi George,

Nice one! Glad you’re happy with the boards and that they got to you nice and quick 🛹

Thanks for the review – have fun putting them to good use!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Good job

Smooth process, quick delivery, quality products

14 September 2026
Route One logo

Reply from Route One

Hi Stuart,

Good stuff! Glad everything went smoothly, your order turned up nice and quick, and you’re happy with the quality 🙌

Thanks for the feedback – enjoy your new gear!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

No complaints at all

So straightforward it was almost unnoticeable! No hitches, no glitches, just clear and hassle-free transaction, prompt delivery and great product. Thank you!

14 September 2026
Route One logo

Reply from Route One

Hi there,

That’s exactly how we like it! 🙌 No hitches, no glitches, just good gear turning up when it should 😎

Really appreciate the lovely feedback – hope you enjoy your new stuff!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hey there,

Thank you for the fab review!

Super pleased the delivery was quick, and the product hit the mark.
Long may this continue!

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Can't Fault them

Never have an issue with products, delivery or customer service over the years,

10 September 2026
Route One logo

Reply from Route One

Hey Matthew,

Thank you so much for sticking with us over the years!

Really glad we've kept things consistent for you.

Looking forward to next time,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Good choice of trainers

Good choice of trainers, fast delivery

11 September 2026
Route One logo

Reply from Route One

Hey Chris,

Thank you for the 5 stars - really appreciate it.

Glad we nailed the pick and got it to you in a flash.

Until next time,

Meg
Route One Customer Care

Rated 4 out of 5 stars

Offered replacement and to cover extra costs

Didn't have everything I wanted offered to replace it and cover any extra coats upto the value of
£5 and when I didn't find anything issued a refund quickly

10 September 2026
Route One logo

Reply from Route One

Hey Joe,

Thanks for the review!

Sorry we struck out on finding a replacement, but glad we could make up for it with a speedy refund.

We hope your next experience is faultless.

All the best,

Meg
Route One Customer Care

Rated 4 out of 5 stars

Good

Updating regularly on the products where abouts. Package came in decent condition.

9 September 2026
Route One logo

Reply from Route One

Hey Yasin,

Really appreciate you taking the time to leave a review!

Happy to hear the tracking updates were useful and your package arrived well.

Hope to see you again soon,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Excellent and awesome

Excellent, efficient,friendly, and quick. Absolutely awesome product.

7 September 2026
Route One logo

Reply from Route One

Hi Andrew,

What a review! 🙌 Really happy to hear you had such a good experience with us and you’re loving the new gear too.

Massive thanks for the kind words – enjoy! 😎

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Easy website to use and very fast…

Easy website to use and very fast delivery, and the trainers we bought are beautiful 😍

9 September 2026
Route One logo

Reply from Route One

Hi Alice,

Ahh amazing! So glad you found the website nice and easy to use and that the trainers got to you super quick 🙌

Even better that you love them – hope the new kicks get plenty of wear! 😎

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great customer service.

9 September 2026
Route One logo

Reply from Route One

Hi there,

Ahh amazing, love to hear that! 🙌 We’re really glad you had a good experience with the team.

Thanks a bunch for the kind words – we’ll keep doing our best! 😎

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi John,

Love that! Glad you’re happy with the gear and that it made its way to you nice and quickly 🙌

Thanks a bunch for the review – hope you get loads of use out of your new stuff!

All the best,
Maddi
Route One Customer Care

Rated 5 out of 5 stars

Easy to order

Easy to order
Great products
Great prices
Delivery on time

7 September 2026
Route One logo

Reply from Route One

Hi Steven,

Sounds like a win all round! 🙌 Glad ordering was easy, you found some good gear at a decent price and everything turned up when it should.

Really appreciate the feedback – enjoy your new stuff! 😎

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Next day delivery

Did next day delivery. Came on time💪

9 September 2026
Route One logo

Reply from Route One

Hi Georgina,

Perfect! 🙌 Glad the next day delivery did exactly what it said on the tin and got to you right on time!

Thanks for leaving us a review – hope you’re loving your new gear 😎

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi Romana,

Amazing, just what we like to hear! 🙌 Glad everything went smoothly and your order got to you nice and quick.

Really appreciate the review – enjoy your new gear! 😎

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great quality item

Great quality item, bought in sale. Sent promptly!

7 September 2026
Route One logo

Reply from Route One

Hi Roz,

Love a good sale find! 🙌 Glad you’re happy with the quality and that it got sent out nice and quickly too.

Thanks for the lovely feedback – hope you get loads of use out of it! 😎

All the best,

Maddi
Route One Customer Care

Rated 1 out of 5 stars

Paid for next day delivery

Paid for next day delivery, took three days, after returning paying for tracked first class, was then given standard 3-5 delivery for the replacement. Absolutely awful from a shop that clearly isn't a skate shop anymore.

7 September 2026
Route One logo

Reply from Route One

Hi Bradley,

Really sorry about the experience you’ve had with this. We completely understand how frustrating it is to pay for next day delivery and then have your order take three days to arrive, especially when you then had further delays getting the replacement back out to you.

We’ve refunded the cost of your next day delivery as you didn’t receive the service you paid for.

Sorry again for the hassle with both the original order and replacement, and we appreciate you taking the time to leave us your feedback.

All the best,

Maddi
Route One Customer Care

Rated 4 out of 5 stars

Great packaging

Great packaging, the only problem, was I did pay for next day delivery, and it was 2 days, but think that was more to do with Royal mail. Otherwise was pleased.

1 September 2026
Route One logo

Reply from Route One

Hi Donna,

Really glad you were pleased with your order and that everything arrived nicely packaged! 🙌

Sorry it took an extra day to reach you though, especially as you’d paid for next day delivery. Unfortunately, delays can sometimes happen once a parcel is with the courier, but we completely understand the frustration.

Thanks for the lovely feedback despite the little delivery hiccup!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great jeans

Great jeans, very fair price and came next day.

7 September 2026
Route One logo

Reply from Route One

Hi Emma,

Can’t go wrong with a good pair of jeans! 😎 Glad you’re happy with them, and even better that they were a decent price and landed the next day 🙌

Thanks for the review – hope they get plenty of wear!

All the best,

Maddi
Route One Customer Care

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