Routine Wellness 

I only used the shampoo and conditioner for a short period of time, but the products seemed very harsh on my hair. After I used the shampoo my hair felt very dry and I got some scalp irritation. They also don’t smell that great. I requested a refund, but as I am in the UK I had to pay for shipping at £33 tracked. I made a huge loss. I would not recommend this company.

Used for 2 weeks, and the shedding is markedly worse. My hair is brittle and in terrible shape. Discontinued. Buyer beware

***This was an order placed through the Routine Wellness store on Amazon, and I purchased the Anti-thinning Shampoo and conditioner(Rose Hips). I used it daily for 2 weeks.

This product did not work for me or help with my hair shedding at all. I purchased in October, and discontinued in early December because my scalp was itching and burning (which had not previously been a problem) and the shedding had not stopped.

I had been using the hair growth capsules but unfortunately found them difficult to swallow. This is due to previous surgery and my problem. I had the capsules on a repeat order via PayPal so cancelled but they were already on the point of dispatch. I contacted Routine Wellness and no quibble they cancelled my order. I was extremely impressed with their customer service support. Five star 🌟 🌟🌟🌟🌟

Total waste of money, product does not work. They sign you up to subscriptions you did not sign up to. Customer service appalling. The ‘money back guarantee’ they offer they also do not honour, most probably because 99% of their customers tries to do it as the product simply does not work. Avoid like the plague. Order no: 703566596, you have had all of these details as I have previously contacted you via email and you were unable to help me. It’s very coincidental that you have now replied as I have had no other choice than to leave you a review.

The products left my scalp dry and itchy. I contacted the company and all they did was suggest using less product when shampooing which obviously I wasn’t prepared to try. Wasn’t worth the risk. No offer of a refund at all. Disappointed!

Cancelled my order after reading a wealth or quote scary reviews.
It was a frustrating process where I had to over explain myself and argue in order to cancel.
They assured me I would be refunded. I haven't been. £60 stolen by these absolute cowboys.
Avoid

For a long time, I avoided wearing my hair down because of frizz and thinning areas. Routine Wellness has changed that. My hair shines beautifully, sheds less, and shows new growth along the hairline. It feels fuller, healthier, and much easier to style.

No difference after 2 months to my thinning hair and it made my scalp and hair dry I definitely wouldn't recommend and its not cheap

I had hoped, rather than expected this product to work. I persevered for a month just in case. Unfortunately I didn't notice any reduction in hair fall, or any improvement to my hair at all. In fact, I found the shampoo so drying that my hair felt completely stripped after washing, despite using a very small amount. The conditioner does nothing to counter this at all, so my hair was left dry and tangle-prone, which resulted in more hair loss due to having to brush out knots.
There are positive reviews, so I guess it must work for some people, but I would recommend getting a travel size at a much lower cost to try first.
I also think that if a company truly believes their product works, they should offer a money back guarantee, especially given how expensive it is.

**EDIT: apparently there is a 30 day returns policy, which was not clear to me as I bought through a third party. Also, cost of returns are not covered outside the USA**

**2nd EDIT: I have been contacted by Routine Wellness, via Trustpilot, to provide information so they can verify my purchase. Whilst I understand why they would want to do this, I am not responding because a) I did not purchase my product directly from Routine Wellness, and b) I do not wish to divulge my personal details and contact information. I am not in the habit of writing disingenuous reviews, be they positive or negative, I simply wanted to share that this product did not work for me. Judging by the overall review score on this site, I am not alone.

Very dissapointed and dissatisfied with the shampoo, after few weeks of use the hair started to fall and after few months I decided to stop using it. I also regret buying 2 bottles as I fallen on the half price off trick. The bottles are 400 ml which makes it even more agonising. I have tried contacting them but I was out of the 60 days and they are not covering for international returns which is probably around £30, £ 40. Not worth the hassle, just a waste of money. I also don't think you are allowed to leave reviews on their site as I couldn't do it, just don't understand all the 5 stars reviews, they are probably bought as is not right that you can't submit any at all. Do not buy!!

The shampoo and conditioner may have possibly reduced my hair loss but these products leave my scalp an absolute mess. It is scabby and dry - I feel that if I have an unhealth scalp then my hair will continue to fall out.

I got a nice shine using this shampoo but 2 weeks in my scalp started burning and was very itchy. My doctor said it looked very inflamed. I went on to using non inflammatory shampoos and tea tree based conditioner. It took about 6 months to finally calm down. I actually lost hair while it was inflamed. I poured it all out.

I’ve been using Routine Wellness shampoo and conditioner for over a year now, and I love it. The rose hips scent is my absolute favorite and makes washing my hair feel like a luxury. My hair has been on the thin and fragile side for most of my life, and it’s never grown past my shoulders until recently. It’s currently down to my lower back and is getting healthier every day. If you’re in the fence, it’s definitely worth a try. Plus, their confirmation email is adorable when you buy from their website.

I bought this after using the travel sizes given to me by my mother thinking with all the good review this would be a miracle for my hair loss and hair that had snapped and frizzy. I hve used it for a month and always when dry the frizz looked a lot worse and hair seemed really dry, yesterday I thought I shall try my usual conditioner and today my hair is shining and soft again, im afraid it does dry your hair up and also takes out the colour quickly, I wouldn t purchase again.Very expensive and does not do what it says, the shedding is no less either.

Pumpkin shampoo and conditioner. On first use the conditioner caused my head to burn severely as soon as it touched my scalp. I tried again aiming to keep the product away from my scalp but inevitably some got onto it. Again intense burning sensation. After 3 attempts my scalp is tender, sore and very itchy. My hair is straw like and the colour has faded. I would never buy this again. Can’t return it as I am in uk. Bin for this and a waste of almost £40.

I was hoping that I could write a positive review about Routine Wellness products, however this shampoo and conditioner truly are the worst products I have ever owned. I purchased the coconut and vanilla shampoo and conditioner online. Sadly these products caused my bright silver hair to change to a dull yellow color. I am unable to return the products or receive a refund as Routine Wellness stated it was past the 30 days. I reached out to Customer Service but they were not sympathetic, even after I explained that I was out of town for weeks, so by the time I opened the products, it was past the 30 days. Most companies or retail establishments offer a longer return policy, 90 days, one year, but Routine Wellness' is 30 days. Never again! I'm back to my previous hair care products, Oribe Silverati.

Love this brand. I thought I'd give them a try as the ads promote the hair thickening & growth aspect.
I'm very happy with the results, and will be buying more. Firstly though I need to use up other hair products I've bought as I'm always looking to try hair thickening products so end up with more than I need!
Quick delivery and an excellent product. Used again this morning and it makes my hair feel great!

I’d been looking for a shampoo and conditioner to help with my very fine hair, which had recently deteriorated and started falling out more. Routine Wellness kept coming up in my research, so I decided to give it a try.

There was a small admin issue at first — I didn’t receive confirmation of my order (placed 9 June 2025) — but customer service sorted it out quickly, and my order arrived in the UK on 18 June 2025 complete with a travel sample.

The shampoo & conditioner smell lovely, feel gentle, and the bottles make it easy to measure the right amount. My hair looks shiny and clean with no harsh residue. I haven’t seen much improvement in hair loss yet, so I’ll be trying another brand for comparison, but overall I’m pleased with the quality.

I’m surprised by some of the recent poor reviews — perhaps there are admin issues cropping up — but my own experience has been positive overall.

I tried these products unfortunately did not read return policy clearly when placing my order, this shampoo made my hair super dry, it was not like that before. i reached out to the company to initiate return, they first suggested using very little shampoo and leaving on hair for only 30 seconds and using a lot of the conditioner. I was not using a lot and do not like the effect it has had on my hair. I requested a refund. Come to find out the "free" returns do not apply to Canada! If you are from Canada think twice before ordering this product!! I now have an expensive shampoo that is horrible for my hair. Will never buy anything from this company again.