Rowenta Reviews 601

We paid £74.99 for a Rowenta iron and after just 4 months (used in accordance with the instructions) it was leaking water. Rowenta refused to offer a replacement or refund, instead offering to repair the iron - this would take between 3 weeks and 6 weeks! No replacement in the meantime. I asked what we were supposed to do for an iron for this time and they had no interest in answering. I even wrote to their MD but just ended up with the same response with the exception that they incredibly offered us a discount on the purchase of another Rowenta iron!!!!!!!. A poor product and truly awful customer service. PLEASE AVOID THIS COMPANY AND MAYBE IT WILL CHANGE ITS ATTITUDE.

Impossible de trouver un interlocuteur capable de me dire où en est ma commande.

because your products are big miserable trashes

Bought the Rowenta eco intelligence model DW6030, quite expensive for an iron at £80, back in October 2021. By January the iron had started to leak bits of water out of the back of it, after filling it up, and this has got progressively worse over the last 2 months. Have tried to do some ironing today and it is really leaking now. If I turn the steam function off it doesn’t leak so much but really doesn’t iron very well. I had to leave it to take a phone call and it was stood upright on the ironing board and the whole tank must have leaked out of the back soaking the ironing board! I have contacted rowenta, unfortunately I cannot find the receipt so nothing can really be done apart from sending it off at my own expense and potentially having to fix it etc etc. very sadly I am not prepared to do that and will just have to shell out for a new iron. Such a waste of money and very un-environmentally friendly! I would avoid this brand

Had it since 2016 without any problems, however last week it didnt want to heat anymore, i thought they could give me the part i needed free of charge out of warranty, or at a decent price. They said that as long as someone came around the part would be free, i just had to pay labour, i said how about shipping it to me for free without the labour. They said they coulnt do that, i couldnt even get a clear anwser as to why not. Then i asked how much for the part, IT WAS THE SAME PRICE, AS THE IRON WHEN I BOUGHT IT NEW. This isnt the first time that rowenta have dissapointed me.

More then one month after my command, i still have no aspirator ...

Only their hair dryers. They are the best not only in quality but also design.

Awesome product! This iron works like a dream, best I have ever had! Thank you!