Rowlands Pharmacy Reviews 

773
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, often noting their willingness to go the extra mile. Many people appreciate the ease of ordering prescriptions and the convenience of direct delivery, finding the service reliable and efficient. Reviewers highlight that medications often arrive on time and correctly, reducing hassle and providing peace of mind. However, some customers also noted issues with service, including long waiting times and queues at branches, and occasional delays in receiving prescriptions. A few other people also felt that customer service could be unhelpful or that orders were sometimes sent to incorrect addresses, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the professional, efficient, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences where staff... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the swift and prompt delivery,... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more

Company replied

Rated 5 out of 5 stars

Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more

Company replied

Rated 5 out of 5 stars

The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... See more

Company replied

Rated 5 out of 5 stars

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Contact info

4.0

Great

TrustScore 4 out of 5

773 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(773)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly this pharmacist is the best…

Honestly this pharmacist is the best I’ve ever come across. The staff and pharmacists are really very helpful. Especially when my surgery is not. They are really calm, helpful and professional. Shout out to Tony and Lucy. Always very lovely people. Thank you.

10 March 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Nicola,

Thank you for your wonderful feedback, I will ensure that this reaches the Loanhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 1 out of 5 stars

Don’t bother buying any products here

Don’t bother buying any products here , they will deny you for it every time , even though other pharmacies in the uk will give you the exact same product with less hassle. Seems like they don’t like serving custom, so disappointed. Don’t waste your time or money.

5 March 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Morning,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Chelsea

Rated 5 out of 5 stars

Crossgate was amazing

Crossgate was amazing. Visitor to Cupar and needed a prescription. I’m from England. They sorted a guest surgery appointment and I got a prescription which they issued in minutes. Staff were outstanding. So grateful. Kat

3 March 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Morning Kat,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.

Kind Regards
Chelsea

Rated 5 out of 5 stars

Visit for appointment with Pharmacist…

Visit for appointment with Pharmacist for consultation regarding cold/flu condition that may of been chest infection.
Pharmacist was very good and went through everything making sure I understood.

2 March 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Paul,

Thank you for your wonderful feedback, I will ensure that this is reaches the Ellon Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Again having to talk to pharmacist…

Again having to talk to pharmacist about issues woth meds which had nothing to do with them.
Again..they sorted my prescription in super quick time and after two days without meds, thankfully feeling better now.
Thank you team for always.answering the phone helpfully and thank you for your willingness to sort out issues not caused by you. You are wonderful ❤️

Couldn't find on the list of locations. So a shout out to the team at Main street. Barrhead Glasgow

2 March 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Barrhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 1 out of 5 stars

Ive now given a review on the n h s…

Ive now given a review on the n h s review website about this discusting place and the pharmacist who likes to see people suffer. .....this pharmacy is in Chadwick street Morton wirrell

27 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Gary,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Rated 1 out of 5 stars

They used to be a really good chemist

They used to be a really good chemist. Then claire the pharmacy manager left and it all went downhill. You can never get them to answer the phone, no matter what time you ring and yet they always have enough staff in. I get regular meds 2x monthly and from ordering via gp to getting them, its around 5 days. However, on multiple occasions I have had a text to say my prescription is ready for collection, only to get there and find items missing and they have had to order them in. I was advised originally that the 5 day turnaround was to make sure all meds were ordered in on time and patients didn't have to wait again for their medication to finally come in.

27 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Caroline,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Rated 5 out of 5 stars

Great pharmacy been going here for…

Great pharmacy been going here for years now and the staff are always helpful, Shama is amazing if you have any questions she is really helpful and Humaira shes always lovely and any help I need she's there ☺️

27 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Mr Rehman,

Thank you for your wonderful feedback, I will ensure that this is reaches the Nithsdale Road Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Customer service is second to none

Customer service is second to none. Wendy and the team are so helpful, knowledgeable, patient, just lovely.

27 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Jacqui,

Thank you for your wonderful feedback, to ensure that this is reaches the correct Team and that they are recognised for all of their hard work, please can you confirm which pharmacy this is in relation to?

Kind Regards

Chelsea

Rated 5 out of 5 stars

My son had a rash and dry skin on his…

My son had a rash and dry skin on his hand and arm, we couldn't get a doctors appointment for 3 days so went to our regular chemist for to have look, quickly diagnosed the problem and gave us the treatment. Thanks you to ghe dtaff

27 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Keith,

Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Rated 5 out of 5 stars

Rowlands pharmacy.

All the staff I've personally came in contact with have been very helpful.
Turnaround time from handing in a prescription to dispensing is very good.
Certainly recommend Rowlands Pharmacy, Glasgow east end.

26 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Will,

Thank you for your wonderful feedback, I will ensure that this is reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Rated 5 out of 5 stars

No complaints at all!

Friendly, helpful staff. Medication arrives quickly. Communication is good. No complaints at all!

26 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Joanne,

Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 1 out of 5 stars

Why is rowlands still open

As am writing this review I have had no medication delivered. I have my medication delivered weekly. Im on weekly scripts for certain reasons. Ive complained once already about, it was fine for two weeks and now its gone back to square 1. When I asked why my meds wasn't delivered. The excuse that I got was they are short staffed and everything is all over the place which is why I was missed.off the delivery list. I explained to them. They have left me without medication tomorrow morning. They said that they will make sure am delivered to first due to not having medication. The girl on the phone didnt even sound bothered at all. She sounded.more.bothered that they were shirt staffed. This is a stress for me every week Some of my medication is my mental health ones. Ive already put a complaint in so just waiting for a reply.

24 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Laura,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Rated 5 out of 5 stars

Helpful understanding staff

Staff were most helpful and got a remedy for my ailment.

20 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Been using here for years

Been using here for years. Always a great service and great care given

20 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Amie,

Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Very good friendly service

Very good friendly service
Quick too

19 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Joanne,

Thank you for your wonderful feedback, I will ensure that this is reaches the Cupar Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Great Service & friendliness 😀

I received a text telling me my medication was ready for me, which is great. I visited the shop and was greeted with a smile and was delighted that it was ready. I have been with Rowlands Crossgate for a number of years and the new staff are always great.

19 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Elizabeth,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Excellent service

Excellent service

19 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Drew,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Rated 5 out of 5 stars

The member of staff I spoke to was very informative and friendly

The member of staff I spoke to was very informative and friendly. After I explained my ailment they suggested a further form of medication that would suit me better.
I mentioned that this pharmacy had a much better vibe and far more friendlier than Boots across the road.

19 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Dave,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Very friendly and efficient staff…

Very friendly and efficient staff member. Always a good service at this Chemist. Thank you 😊

19 February 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Caroline,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

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