I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more
Company replied
I really enjoy the whole repeat prescription process it’s just so simple. Log on to the app, pick the things I need and a couple of days later they pop through my letter box. In the many years I’ve us... See more
Company replied
The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... See more
Company replied
Company details
Written by the company
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Contact info
Rivington Road, WA7 3DJ, Runcorn, United Kingdom
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4.0
Great
775 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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The member of staff I spoke to was very informative and friendly
The member of staff I spoke to was very informative and friendly. After I explained my ailment they suggested a further form of medication that would suit me better.
I mentioned that this pharmacy had a much better vibe and far more friendlier than Boots across the road.
19 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Dave,
Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Very friendly and efficient staff…
Very friendly and efficient staff member. Always a good service at this Chemist. Thank you 😊
19 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Caroline,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
I am so happy with Rowlands Pharmacy in…
I am so happy with Rowlands Pharmacy in Stevenston! The staff there are always extremely polite, friendly, and helpful. Even though English is not our first (or even second) language, they always listen carefully, patiently, and kindly help us understand everything we need. It’s always a pleasure to speak with them. I have never seen such a welcoming and supportive team in any pharmacy before. Thank you for making every visit so easy and pleasant!
16 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Friendly and helpful staff
Friendly and helpful staff, always take the time to make sure you have everything you need.
13 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Helpful service
14 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Craig,
Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Took me last minute and were a massive…
Took me last minute and were a massive help
14 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Robbie,
Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Staff are always friendly and very…
Staff are always friendly and very helpfull
13 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Very helpful
Very helpful, kind and compassionate staff who go above and beyond to provide an excellent service. So impressed that my mother changed to this chemists. Fast and prompt supply of medication.
12 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Fiona,
Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
I attended the Alberta branch in East…
I attended the Alberta branch in East Kilbride this week and I was delighted with the service.
I was seen right away by the pharmacist Freeda who had a very caring and professional manner.
After a short consultation she was able to prescribe me some antibiotics.
I thought the service was great quick and easy. Saved me fighting to get a docs appt. I was very grateful they were able to help me. I will be recommending this pharmacy to everyone.
11 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning Leanne,
Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Reply from Rowlands Pharmacy
Good Morning Val,
Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Big Shoutout too Akash
Big Shoutout too Akash. Totteridge. Rowlands. Very knowledgeable. Very patient and so helpful. Makes stressful situations alot easier. 5 Stars would give 10 if I could.
11 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning Suzanne,
Thank you for your wonderful feedback, I will ensure that this is reaches the Totteridge Drive Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Chelsea
Was seen by first response pharmacist
Was seen by first response pharmacist. OBS done and ear and throat infection diagnosed. Given prescription for 10 day antibiotics. Professional, friendly and I am so happy, in pain for 2 days so was dreading having to wait on GP appt. Thanks for great service
11 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning Maria,
Thank you for your wonderful feedback, I will ensure that this is reaches the Springburn Dispensary Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Chelsea
Reply from Rowlands Pharmacy
Good Afternoon Chloe,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Always a fast friendly service
10 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Chelsea
They don’t answer their phone???
9 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
Joke of a company
I've ordered from this company now three times in total. First time went without a hitch. 2nd time after sending me the despatch email, had to remind them to actually hand the parcel over to royal mail.
Third time, which I'm currently still dealing with now, placed my order a week ago. Got despatch email instantly but the order hasn't actually been handed over to Royal Mail.
Got threatened to have my order cancelled for simply enquiring then told to be patient. Still waiting today! Apparently it's everyone else's fault but their own.
I would just like my order!
Clearly this company are unable to fulfil orders online, makes me wonder why they accept them in the first place.
6 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
Staff within your Stevenston branch
Staff within your Stevenston branch are an asset to your brand. Wendy, Natalie and the girls always go above and beyond and are always happy to help.
6 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Pharmacy Team and that they are recognised for all of their hard work.
Kind regards
Chelsea
If I could give zero stars I would
If I could give zero stars I would. I use the Rowlands pharmacy at Culloden Inverness and I have nothing but problems every single time. I never receive the prescriptions that I ordered for my mother and they try to blame my doctors surgery for not sending them. But I know the doctor did send them as I phone my doctors surgery straight away. The staff are useless, they completely ignore their customers, leave them standing about for a long time and they’re very good at hiding through the back. The pharmacy has recently had a refurbishment but all the refurbishments it gets isn’t going to make a difference when it’s the staff that needs to be sorted. I am going to use any other pharmacy as the Culloden one is never going to change. The amount of customers who have left 1 star reviews tells anyone all they need to know.
7 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning Donna,
I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind regards
Chelsea
Great staff…
I've been using this pharmacy even when it was Lloyd's pharmacy for years I'm glad you've kept on the original staff, you always get a friendly welcome from the staff, great service and the staff go out of there way to assist you, in any way.
6 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning Terry,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Chelsea
Welcoming and friendly staff
Welcoming and friendly staff , helpful too . Tidy and organised merchandise .
5 February 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon June,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
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