ROX - Diamonds & Thrills Reviews 

Beautiful luxurious Jewellery that comes in exclusive gift wrapping. I have been very happy with every piece I have purchased.

Excellent company, would not hesitate to use again.
Item was despatched quickly and was in beautifully presented packaging.
Delivery company DPD was not so good but Rox jewellers responded immediately, great customer service which is getting rarer these days.

Fantastic price and service

Fast, efficient service.
Quality product at a great price.

Super quick delivery- Order and delivered the next day with very good packaging/wrap

I ordered online and the service was straight forward, the instructions helpful and the ensuing delivery as promised. I could not have asked for anything more.
I would also add that it came with the beautiful Rox trappings, paper box and bag.
The perfect service.

Fantastic experience with Rox from start to finish. Easy ordering process, quick delivery and the packaging was really special. Couldn’t have asked for more - thank you Rox!

Great prices! Fast, efficient delivery! Definitely would buy again.

Easy to navigate web page, free postage and 10% off!

Something went wrong with order but no opportunity to cancel order

Great customer service. Very helpful in helping me place my order.
Would highly recommend.

The staff I spoke to once I placed the order in line were very friendly and extremely helpful

Good communication and service. Watch was in perfect condition as promised.

Very pleased with purchase. Great company. Lovely packaging. Ring arrived within 24 hrs. Showing only one photo of product makes it hard to make a decision and would have liked to see more photos of the ring (preferably one on a hand). Having said that, I would definitely use this company again.

My husband and I were searching for a replacement engagement and wedding ring for me and were delighted with the service and products at Rox. We had never heard of this Jewellers and came across it by accident. We had been in other jewellers but not found what I was looking for. Celia took care of us and was knowledgable, warm and friendly. She listened to what I liked and was able to show us both natural and lab grown diamonds so we could compare and we found the perfect rings. They were able to ship the correct size from their Glasgow store and 3 days later I had my rings.
I couldn’t be happier.

My daughter loved her necklace.

Great next day service!
Packaging is beautiful !
Excellently quality !

From the moment we walked into the Liverpool store we just knew this was the place to buy our wedding rings. We had previously picked out a few online and Sue the manager made sure they were all available for us to view when we arrived.
Sue also helped with some other suggestions as she now already knew the type of rings we liked, they were much nicer than what we originally picked out!

We sat for ages trying them all on and mulling over the final rings, champagne and chocolates were offered and we chatted for ages about our wedding and all the plans we had made. It struck us that at no point did we feel we had taken up too much of their time, on the contrary we were made to feel very welcome and they were interested in our story.

That would have been enough for a glowing review in itself but the mark of a business is in how they deal with after sales and customer care.

When we returned some weeks later to pick up the rings my ring was a little big and worried it could easily slip off and be lost a new one was made. At the risk of sounding like Goldilocks here the new one was ever so slightly too tight, so that ring was then resized. At no point were we made to feel this was a problem in fact it was quite the opposite, their aim was to make sure we were happy and we had the perfect ring. Each time met with the same professionalism and friendliness, champagne and chocolates. Sue is a credit to the company and we are both so grateful for our beautiful wedding rings, we couldn’t be happier. Carol & Rachel

Great communication and help from the online team. Swift secure delivery and item was well wrapped, presented and all certification and useful information was included. Very professional and pleasant experience.

Brilliant shopping experience, team sent me actual pictures of the ring to allow me to make informed decision.
Highly recommended!